Make sure every question, outage, and service request gets answered, day or night. Let us help you deliver reliable support and grow your utility business.
How it works
Sign up, tell us about your utility company, and let Upfirst handle every call.
Share a few details about your company, whether you provide solar, gas, water, or electricity, and let us know how you’d like your calls managed. We follow your instructions every time.
From service outages to billing questions, your customers always reach a knowledgeable, friendly agent on the first ring. No more missed calls or long hold times, just reliable, professional support for your community.
Stay in the loop with instant call summaries and recordings sent directly to you via email or SMS. You’ll always know who called and why, so you can respond quickly and keep your customers happy.
24/7 call center service for utility companies
In the utility industry, every call counts, whether it’s a new service request, outage report, or emergency situation. Missing a call could mean frustrated customers or losing revenue. Here’s why utility companies use a call center service:
See how our call handling service helps small businesses answer calls every day.
Whether you’re out managing a crew or handling emergencies, our utility call center ensures every call is answered, no voicemails left behind and no missed service opportunities.
Traditional call centers or hiring in-house staff getting too expensive? We hear that all the time. Upfirst offers utility call center services designed specifically for small utility and energy companies, giving you professional support at a fraction of the price of what you'd normally pay.
Let us handle customer inquiries, outage reports, and routine requests so you can concentrate on keeping your utility services running smoothly. With Upfirst, you spend less time on the phone and more time on what matters most.
Every utility company is unique. Whether you need appointment scheduling, outage reporting, or detailed message taking, our call handling is completely customizable, giving you control over how calls are handled.
No complicated onboarding or technical headaches. Sign up, share your call handling preferences, and our utility call center team will be ready to start supporting your business right away.
Get affordable, professional call handling designed for small businesses and busy business owners.
Never miss critical service calls, outages, or emergencies, even out of hours or during storms.
Get messages, urgent alerts, and job details sent to your email or phone immediately after each call.
Direct callers to the right department, like billing, service, or support, based on their needs and urgency.
Serve a diverse community with English, Spanish, and 90+ language options.
Block unwanted calls so your lines stay open for real customers needing help.
Answer each call, even during seasonal surges or peak times. Our overflow reception answers each call, no matter what.
Sync caller info with your existing systems like ServiceTitan or Salesforce with Zapier.
Capture every detail and pass along to your team. Easily follow up with your callers.
Send texts while live on the call with website links or other information about your utility services.
Virtual receptionist for utility companies
Easily set up a reliable AI call center for your utility business. No tech expertise required.
Create your free Upfirst account and tell us about your utility business. Set up your company profile and customize your AI’s greeting. If you need an 800 number, just ask us.
Upload important information that customers might need, like outage protocols, billing FAQs, service territories, or emergency contacts. You can add custom instructions for common calls, such as reporting outages, requesting new service, or troubleshooting issues.
Make a few test calls to your new AI voice agent. Try out different types of customer questions and requests. Adjust the Knowledge Base and instructions until you’re confident that your callers will get the support they need.
Once everything sounds right, just start forwarding your calls. You can choose to have all calls answered or just the ones you miss. Your AI answering service will now handle inquiries, capture leads, and help resolve issues 24/7, so you can focus on growing your utility company.
Whether you need to pass contact info to Service Titan or send appointment updates to Google Calendar, our Zapier integrations easily passes the data you need.
Have a question about our utility call center services that's not covered here? Get in touch with our team.
Can you handle emergency calls and sudden surges in call volume?
Absolutely. Our service is designed for the unique challenges of utility providers. It's completely customizable, so you can instruct the agent to escalate urgent outage or safety calls, and we can quickly scale up to handle high call volumes during storms, infrastructure failures, or other emergencies. You can rely on us for fast, accurate communication even in the busiest situations.
Is your call center truly 24/7/365?
Yes, we provide true round-the-clock coverage, including weekends, nights, and holidays. Because your calls are being answered by an AI virtual receptionist, it never needs to sleep or take a break for coffee. It's also equipped to handle multiple calls simultaneously.
How much does the utility answering service cost?
Our pricing plans are made to be simple and affordable for small businesses with plans starting at $24.95/month for 30 calls. We also don't gatekeep features and integrations behind extra fees. So, all you're paying for is one monthly flat rate. We have plans for 90 calls and 300 calls. If you need more, just reach out to our team, and we'll help customize a plan. See more pricing info here.
Do spam calls count against my monthly calls?
Nope. Spam calls and robocalls don't count against your monthly call quota. The same goes for calls that last under 15 seconds or calls where no one speaks. Our goal for you is to only pay for real conversations with your callers.
Never miss an important customer call again. Let our dedicated AI receptionist handle your customer service, so you can focus on powering your community. Try Upfirst free for 14 days.
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