Insurance call answering service
Whether you run a brokerage, agency, or are an independent agent, our insurance answering service can help you stay on top of calls. Upfirst picks up every call right away, around-the-clock.
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Introduction
When you're deep in policy reviews, meeting with clients, or handling urgent claims, those incoming calls can feel overwhelming. That's why forward-thinking insurance professionals are turning to Upfirst, an answering service built for insurance agencies.
Your clients call because they need you, not your voicemail. With Upfirst, you can finally break free from the constant phone juggle. While our AI receptionist professionally handles routine questions, appointment scheduling, and information requests, you can focus on what truly matters—whether that's reviewing complex claims, meeting with clients, or growing your book of business. Think of it as adding a tireless team member who's always ready to provide exceptional service, 24/7.
We handle every call with care, while you handle what matters most.
There’s no way around it: people hate waiting for someone to answer the phone or hearing, “please leave your message after the tone.” A delayed response can be the difference between a potential client choosing your insurance company or another’s. Our answering service ensures your clients get instant responses, making them feel valued and important. Whether it's a policy inquiry or a claim question, your virtual receptionist is always ready to assist.
There’s no worse feeling when a potential lead slips away. With our insurance answering service, every customer will speak with a friendly and engaging voice that can easily gather their information, answer FAQs, and convert them into a paying customer – exactly how you would. With our service, you maximize your outreach without extra effort.
Some days are busier than others. You’ve got a stack of claims to review, yet the phone calls keep coming in, and it’s hard to stay on task. Let our virtual receptionist handle the load. Capable of managing multiple calls simultaneously, it ensures no client is left waiting. Our answering service for insurance businesses is scalable to your needs, providing consistent, high-quality service regardless of call volume.
Time is money. With an affordable virtual receptionist by your side, more valuable time is freed up for other critical tasks for your business. The calls come in, leads are captured, and customers are helped. While it gathers details to provide a quote or update a policy, you can concentrate on what matters most to grow your business.
The best insurance live answering service is one that is customizable, affordable, and easy to set up. Upfirst is all three. Personalize it to fit your specific use case and provide better customer support.
We’re available for your business 24/7, so even when you’re getting in an evening workout, catching up with a friend for drinks, or busy with client meetings at the office, we’re ready to answer the call. More availability means more opportunities to capture leads and assist customers.
Are you looking for something to simply take messages? Not a problem. The AI can collect caller details, summarize their needs, and send you comprehensive messages. This allows you to follow up effectively and provide personalized customer support.
Hiring a full-time receptionist or outsourcing to a call center can be costly. Our AI answering service for insurance offers all the benefits at a fraction of the price. No salaries, no benefits packages—just a simple, affordable subscription that fits your budget.
Your business has its own unique voice, and our AI reflects that. Customize scripts to align with your brand’s tone and messaging; train it to be your best salesperson. Update responses as your business evolves, ensuring consistent and up-to-date communication with clients.
Without lifting your finger, the AI receptionist can book appointments directly into your calendar, managing your availability and reducing back-and-forth communications. It’s like having a personal assistant who knows your schedule inside out.
Expand your reach with bilingual support. Our answerng service can interact with clients in both English and Spanish, breaking down language barriers and opening your business to a wider market. It’s an insurance answering service that speaks your clients’ language.
Quick, easy setup
Here's how to never miss a call again and take your insurance agency's service to the next level.
Starting with our answering service for insurance is simple. You have the flexibility to get a new dedicated phone number from us or integrate your current business line (800 numbers are also available). No technical expertise required.
Make the receptionist truly yours. Input your business details, choose from a range of professional AI voices, and craft a personalized greeting that reflects your brand. You can set up responses to common questions, schedule appointments, and more. Want to make sure everything’s perfect? Give your agent a few test calls and tweak until you’re completely satisfied.
Once you’re happy with the setup, activate your AI receptionist. From this moment, your AI insurance answering service will handle incoming calls just the way you want. Need to update information or change the script? No problem—you have full control and can make adjustments anytime through our user-friendly dashboard.
Have a question that isn't answered here? Get in touch with our team.
Does your virtual receptionist have experience in the insurance industry?
Upfirst's answering service can be programmed with information specific to your insurance offerings. You can input FAQs and detailed answers, so the agent provides accurate information to callers. For complex inquiries, the agent can take a message or transfer the call to the appropriate team member.
How long does it take to set up the service?
Just a few minutes. We've designed the setup process to be as user-friendly as possible. Our intuitive interface guides you step-by-step. And if you need assistance, our support team is available to help you get started.
Can I customize the script of the answering service?
Absolutely. You can update your scripts, greetings, and responses anytime through our dashboard. This ensures your receptionist always provides the most current information.
What types of insurance companies use your service?
A wide range of companies use our insurance telephone answering service. Whether you offer home, car, auto, or pet insurance, your agent can be trained on the ins and outs of how you'd like calls handled. From independent agents, agencies, brokers, and assessors can all benefit from answering their calls quickly and professionally.
Join forward-thinking insurance professionals already transforming their customer support with our insurance answering service.
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