Our emergency restoration answering service helps you capture every opportunity — whether it's water, fire, mold, or other disaster restoration emergencies.
Emergency call answering service
When disaster strikes—be it a flooded basement, a smoke-filled kitchen, or a mold outbreak in the attic—restoration companies know there’s no time to waste. Whether it’s 2am or 2pm, the people contacting you are stressed, worried, and desperate for immediate assistance. They need to hear a helpful and responsive voice on the other end of the line anytime they pick up the phone.
The second they hear a voicemail, they’re dialing the next restoration specialist on the list, hoping for the first person to answer.
With our 24/7 restoration answering service, you can give potential customers peace of mind. When a sudden pipe bursts, they’ll always be able to speak to a professional who can address their concerns right away.By routing urgent calls to you, fielding non-emergency inquiries, booking appointments, and answering frequently asked questions, you’ll never miss a critical opportunity. And when word spreads that you’re always available, you’ll build trust, extend your reach, land more clients, and grow your restoration business.
Learn how restoration companies use our answering service to help customers.
There’s no such thing as convenient timing when it comes to sudden property damage. The most reputable emergency restoration companies are ready to answer calls at any hour of the day or night. So, when someone calls at 2am saying, “oh my god, my basement is flooding!”, we’re ready to answer professionally and send someone to help.
The key to a successful emergency restoration service is in the response time. By picking up the phone immediately and assessing the caller’s situation, you can help prevent damage from worsening. Your rapid response not only helps customers get immediate assistance but also strengthens your reputation for quality and dependability as a disaster restoration company.
Every missed call is not only an opportunity to help someone who desperately needs your services, but it can mean missing a big job for your company. With a round-the-clock answering service, you’ll capture more leads, help more people, and boost your business.
Not every call needs immediate attention. Some are simple inquiries, billing questions, or scheduling checks. We handle these routine calls like a friendly virtual receptionist would, ensuring that your team can stay focused on urgent tasks without getting bogged down by non-essential questions.
Hiring full-time in-house staff to answer phones has its benefits but could put a dent in your bank account, especially when answering services are needed 24/7. Our call answering service for emergency restoration makes it affordable and fits to your needs, whether you’re well-established or just starting up. When you’re ready to scale up, no worries. We have affordable plans for that too.
Upfirst's restoration answering service makes it affordable to provide 24/7 phone support to your clients.
Our service never sleeps. Even if you want to catch up on rest, we’re on-call. Every caller is greeted with a professional response, reducing your stress and workload.
Reach a broader audience by offering support with bilingual answering. Whether your callers speak English or Spanish, for example, they’ll receive the same helpful, friendly service.
When an emergency call comes in, we can route it directly to you or your on-call team member. Routine inquiries can be handled on the spot or passed along to the appropriate person.
Need certain protocols followed for different scenarios? Our system can accommodate custom scripts that ensure your callers get consistent, brand-aligned information and instructions, no matter the situation.
Quickly schedule service visits right over the phone. This saves you time, keeps your calendar organized, and ensures that customers are all set for a timely appointment. It easily integrates with your calendar software.
Rather than feeling like another faceless call center, we tailor our service to sound like a real member of your team. Your customers will appreciate the human touch, even when it’s powered by smart technology.
quick, easy setup
In just minutes, you can set up an disaster restoration answering service that's ready to help customers and respond quickly when they're in need.
Getting started in minutes. Use your existing restoration business number or choose a new one dedicated to your answering service.
Next, you’ll customize your greeting and set up your AI-driven voice assistant with your unique business details, protocols, and FAQs. You can test a few calls until you’re completely satisfied. That means if you prefer a friendly, warm greeting or a more direct, professional tone, you can make it happen with just a few clicks. Be sure to test the call routing features.
After you’re happy with the setup, click “Activate.” From that moment on, your emergency restoration answering service goes live. Your callers will experience a professional, attentive virtual receptionist 24/7. Meanwhile, you’ll have the peace of mind knowing that every caller is being taken care of, even while you’re out in the field.
How disaster restoration companies use our answering service
Finally, an answering service that gives restoration companies and its customers some peace of mind.
Burst pipes, flooded basements, water intrusion from storms—time is of the essence. We’ll make sure emergency calls get to you immediately, so you can start mitigating damage ASAP.
After a fire, clients are scared and uncertain. We’ll connect them with your fire restoration specialist, ensuring they get immediate guidance on the next steps.
Mold, biohazard, and structural damage can pose serious risks. We’ll book appointments, dispatch technicians quickly, and route urgent concerns so you can get out there and eliminate the problem.
Don't see your question answered here. Our support team is here to help. Get in touch today.
Can Upfirst book appointments for restoration jobs?
Yes, Upfirst can schedule appointments for you. It can connect to Google Calendar and Outlook, send callers a link to your booking page, or simply collect the details you need so you can follow up and confirm the time later.
Can calls be transferred to me during urgent situations?
Yes, Upfirst can transfer calls to you or your on call technician if something requires immediate attention. You choose your escalation rules so you are only interrupted when necessary.
What happens when someone calls with an emergency?
When a caller reports an emergency, Upfirst follows your instructions to gather key details, reassure the caller, and either schedule a job or transfer the call to the right person on your team. Every step is customized to your emergency restoration workflow.
Am I able to get notifications for calls?
You will get instant call notifications through email and/or text. Each alert includes the caller’s details, a summary of the conversation, and any follow up actions needed.
What if I only want to use Upfirst for after hours, weekends, or overflow calls?
You can use Upfirst strictly for after hours calls, weekend coverage, or daytime overflow when your team is busy. You decide when the emergency restoration answering service steps in.
Can Upfirst integrate with ServiceTitan and other CRMs?
Upfirst connects with ServiceTitan and many other CRMs used in the restoration industry with Zapier. This makes it easy to pass caller details, job notes, and lead information directly into your workflow without any manual work.
Can Upfirst screen calls to identify real emergencies versus general inquiries?
Yes, Upfirst can screen calls based on the criteria you provide. The receptionist can ask qualifying questions, identify whether the situation is an active emergency based on your rules, and route the call accordingly. This helps your restoration team stay focused while still capturing every lead.
How much does an emergency restoration answering service cost?
An emergency restoration answering service with Upfirst starts at $24.95 per month for 30 calls. Other plans include $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. There is no setup fee or contract required, and every plan includes a 14 day free trial so you can test the service before committing.
Be there for the people that need you. Our answering service for emergency restoration is an affordable and reliable option to make sure every call gets answered and receives the proper emergency response - day or night.
Try for free
