Veterinary answering services
Scale your practice without scaling your admin costs. Upfirst's veterinary answering service handles your calls 24/7, so you can focus on pets while maximizing revenue and client satisfaction.
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Why Upfirst?
Think of our veterinarian answering service as your buffer against constant interruptions. We act as an extension of your practice, handling the endless stream of calls while your team focuses on the patients in front of them.
Available 24/7—including nights, weekends, and holidays—our veterinary telephone answering service ensures every client gets attention without burning out your staff.
From anxious pet parents to urgent cases, Upfirst can handle every call with care so that you can focus on caring for pets.
With an outsourced veterinary answering service, you can provide a better experience for everyone—from your staff to your clients and their pets.
Create a calm, organized environment where your front desk staff can provide exceptional service. With automated phone support, your team can focus on in-clinic clients, maintain accurate records, and deliver the quality care that builds lasting client relationships.
Turn every inquiry into potential business. By ensuring 24/7 professional response to calls, you'll capture new client opportunities and better serve existing clients. Stop losing potential revenue to missed calls during peak hours and after-hours emergencies when pet owners need you most.
Unlike traditional answering services that struggle with staff turnover and clinic protocols, our AI veterinary telephone answering service learns your exact preferences once and follows them consistently. No more explaining your protocols to new answering service staff every few months, or apologizing to clients for miscommunications.
Give your clients peace of mind around the clock without sacrificing your own. Our veterinary after hours answering service professionally handles night, weekend, and holiday calls, ensuring true emergencies get immediate attention while routine inquiries are handled appropriately - no more guilt about setting boundaries.
Quick, easy setup
Fast, simple setup with no lengthy training needed. Just connect your phone number and set your preferences. Your virtual veterinary answering service starts working immediately.
Upfirst is built for easy set up. Sign up for an account with our call answering service. You’ll have the option to connect your phone number or select a new one. Then you can choose your AI agent’s voice for your veterinary call service, set up a welcoming greeting, and fill it in on the key details about your business.
A pet parent dials your practice number with a question, appointment request, or urgent concern. Our virtual receptionist answers and responds in the tone of your choosing. The more information you provide, the better it will serve your clients.
Based on the protocols you set up, the AI-powered system provides information about services, hours, location, and more. You stay informed with detailed call summaries and message notifications delivered via your preferred method.
Your veterinary answering service should do more than just answer calls. From capturing new client inquiries to handling after-hours emergencies, we help you deliver consistent, professional client care
Our answering service follows your exact protocols for urgent cases, ensuring true emergencies get immediate attention while routine calls are handled appropriately. We learn your preferences once and follow them consistently.
No more long business voicemails to listen to. Our veterinary telephone answering service captures detailed messages and send you an easy-to-skim summary, helping your team prioritize callbacks and manage client expectations effectively.
Give your team true off-hours peace of mind. Our veterinarian answering service handles nights, weekends, and holidays according to your protocols - so your staff can recharge without worrying about missed calls or emergency triage.
Let our veterinarian answering service handle scheduling while respecting your clinic's workflow. We understand appointment types, duration needs, and doctor preferences - no more "quick checkups" turning into complex cases.
Let AI handle common questions about vaccine schedules, prescription refills, and basic services. Our veterinary answering service frees your staff from repetitive calls while ensuring accurate, consistent responses that align with your clinic's protocols.
Have a question about our veterinary after hours answering services that isn't answered here? Get in touch with our team.
How quickly can we get started?
You can deploy our veterinary after hours answering service in minutes, not weeks. Simply connect your phone system and set your preferences. Unlike traditional services that require extensive staff training and continual retraining, our AI learns your protocols instantly and maintains perfect consistency. There's no ramp-up period or protocol drift.
Will clients know they're talking to an AI?
Our AI veterinary telephone answering service uses natural conversation and empathetic responses that feel human. We understand the importance of maintaining your practice's personal touch. That said, we find that customers would prefer speaking to an AI as long as they get the help they need quickly.
Can your service handle both large and small animal practices?
Yes! Our veterinarian answering service can be trained with protocols for any type of practice. Because we're AI-powered, we can easily incorporate detailed knowledge about any species - from pocket pets to livestock to exotic animals. Once trained on your protocols, our system provides consistent, knowledgeable responses regardless of the animal type.
What if there is an emergency call?
Our veterinary emergency answering service puts you in control of urgent care protocols. Through a simple dashboard, you define what constitutes an emergency and set your preferred contact rules. When true emergencies arise, calls are instantly forwarded according to your specifications.
How much does your service cost?
Our veterinary answering service is designed to scale with your practice. Monthly plans begin at $24.95. For growing practices handling higher call volumes, we offer volume-based pricing tiers. View our pricing page for more details.
Take the first step toward a calmer, more efficient practice. See how our veterinary telephone answering service handles your calls with the same care you'd provide.
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