Small business contact center
Manage customer relationships, capture more leads, and free up more of your precious time with our 24/7 call center services for small businesses.
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The affordable small business call center
For small business owners, running a business comes with enough to-dos. Remember when you were just starting out and your only job was making that first sale or landing one client? Your business has grown so much since then, but so has your plate. Some may say those are good problems, yet managing calls has become a full-time gig by itself. Missing them might mean losing revenue or upsetting an important customer, resulting in lost business.
Imagine if you could have your own call center service that's affordable and answers every single call.
With a customer service outsourcing solution, you can make sure every caller quickly gets the support they need, help website visitors make a purchase, qualify new leads, keep your calendar full with new appointments, and do just about anything you need for phone answering - that's Upfirst. Get ready to win back valuable time and get back to growing your business.
With Upfirst’s virtual call center for small business, we answer calls for you around the clock while you focus on bigger picture growth.
Stay open around the clock without extra staff. Let our call center agents handle every caller, even after hours.
Let your calendar fill up without the disruption. Have our phone system set appointments with your prospective customers and free up your day.
Direct callers to the right team member instantly with call routing. Set custom rules for VIP clients, after-hours, and more.
Help customers place orders over the phone with our order taking process. Capture every sale without lifting a finger.
Empower callers with fast, accurate answers. Our agents easily handle FAQs and support questions for you, ensuring excellent customer care.
Stop wasting time on tire-kickers with lead qualification. Provide us with your qualifying questions and we'll filter out incoming calls so you only speak with serious prospects.
Serve diverse communities without extra hires. Our multilingual support ensures everyone feels understood.
Choose a plan that matches your budget and business needs. Scale up or down anytime with straightforward plans that are affordable for businesses.
Discover how our contact center for small businesses can make a difference in your operations.
Serve customers at any time, no matter if it's the weekend, late-night, or even holidays. Our call center team of virtual receptionists never sleeps and is always ready to receive calls. Not only will you build trust with your audience, but you’ll stand out from competitors who have no problem letting calls go to voicemail.
When you open your virtual doors 24/7, you'll give your business more opportunity to answer calls and capture more leads. Tell us what qualifying questions you'd like us to ask and our virtual receptionists will help distinguish serious buyers from the non-serious callers.
No one likes hearing a business voicemail. Most people would rather hang up and dial a competitor than leave a message. Show you value every caller, differentiate yourself from the competition, and never lose a lead to an inbox again by offering immediate support instead.
Stop being overwhelmed with call volume while trying to handle day-to-day tasks at the same time. Offload routine calls to us so you can focus on other work that brings in revenue. Let us handle the phones while you handle the big-picture decisions.
Every business has different needs. Some need to outsource customer care, others need appointment scheduling, or even a simple message taking service. Whatever it is you need, you can customize our call center features to suit you best. Tweak call scripts, routing rules, the tone, and more to match your brand. The call experience is within your control. The best news: it won't break the bank either.
quick, easy setup
No more lengthy onboarding or confusing setup. In a few minutes, you could get a dedicated call center for small business that's affordable and customizable to your business needs.
It all starts with a simple sign-up process. Choose whether to keep your existing business phone number or activate a new local or toll-free 800 number. Within minutes, you’ll have your small business call center set up and ready to customize.
Before going live, you’ll configure your greeting and the AI’s voice. Share your business protocols, FAQs, and any relevant scripts you want the system to follow. We encourage you to test a few calls until everything runs smoothly. Tweak settings until you’re satisfied—maybe you want to route high-priority calls to your cell phone or add some extra qualifications for incoming leads. This testing phase ensures everything works exactly how you envision.
Once you’re happy, just click “Activate.” From that moment on, your AI receptionist takes over. You can step away from the phone and focus on what truly matters: running and growing your small business. Update scripts and protocols at any time.
Who can use our call center for small business
Our call center solution is a flexible, affordable service for any business that relies on call support.
Agents are busy quoting policies or meeting clients. Let us handle routine inquiries, so you can devote more time to closing deals for your insurance agency. Capture more leads, help your customers, and grow your agency.
When you’re on a job site, the last thing you need is to miss calls from new or existing clients. Our call center agent routes urgent issues to you, while basic scheduling or questions get handled, whether you're in HVAC, roofing, or even carpet cleaning.
See a question about our small business answering service that isn't here? Get in touch with our team.
What is a call center for small businesses?
A call center for small businesses is a specialized service designed to answer, route, and manage your company’s phone calls and customer interactions in a professional manner. Think of it as having a dedicated team powered by advanced AI. It greets your customers, books appointments, handles basic FAQs, and forwards important calls to you as needed.
What are the benefits of having a call center for my small business?
You’ll enjoy 24/7 coverage, improved customer satisfaction, and the ability to capture leads around the clock. It’s also a powerful way to free up your time so you can focus on core activities like product development, marketing, or building relationships with clients face-to-face.
Can your AI follow scripts and protocols?
Absolutely. Our AI is designed to handle customized scripts, greeting messages, and workflows. If you have a unique set of protocols, like verifying a client’s membership or asking specific screening questions, we can integrate those instructions into our prompt so callers receive accurate responses every time.
Can your service integrate with my software tools?
Yes. We offer integrations with leading CRMs like Salesforce, HubSpot, and Pipedrive through Zapier. We also support calendar apps like Google Calendar and Outlook for appointment scheduling.
Can it handle multiple calls at the same time?
Yes. Whether you’re experiencing a sudden spike in calls or steadily high call volume, our technology ensures multiple callers are always handled. Nobody gets put on long hold, and you won’t need to hire additional staff to manage overflow times.
Why is this service better than a traditional voicemail?
Voicemail often leaves callers feeling uncertain about whether they’ll receive a callback—or when. With our small business contact center, your callers speak with a live agent immediately. This reduces drop-off rates, enhances customer satisfaction, and portrays your company as more professional and customer-focused.
How much does your small business call center cost?
We offer a variety of pricing plans to match your budget and call volume. There are no big upfront fees or hidden charges, with plans starting at $24.95 per month. You'll save hundreds to thousands of dollars a month compared to hiring in-house receptionists or using a traditional call center service. Our call center agent always pick up on the first ring.
Ready to get back to growing your business? Stop missing calls and revenue, and let our call center for small business handle your phone calls.
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