International answering service
Never miss an opportunity to connect with your Spanish-speaking customers. Our bilingual virtual receptionists handle calls 24/7, book appointments, take messages, and help your business grow—in both English and Spanish.
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Spanish and English virtual receptionists
It's no longer enough to offer just one language option—your customers expect more. The U.S. is home to countless languages, with Spanish being the second most common. If you're not meeting Spanish speakers and other non-English speakers where they are, you risk losing them to competitors who do.
With our bilingual virtual receptionists, you can break down language barriers and improve your customer support. Our bilingual answering service helps you welcome an even bigger customer base by providing 24/7 call answering, booking appointments, answering FAQs, and qualifying leads—in both English and Spanish.
So the next time someone calls and asks, "¿Hablas español?", you can confidently say, "¡Sí, claro!" ("Yes, of course!")
Transform every call into an opportunity with native speakers who understand both language and culture.
Missing even one phone call risks losing business. With 24/7 coverage, you can rest easy knowing that every single caller is greeted by a friendly voice. Whether it's a Spanish-speaking client or English, they'll feel taken care of.
Offering bilingual support isn’t just about convenience—it’s about valuing your customers. By making it easy for your Spanish speaking callers to communicate in their native language, you show that you value them and their time. That kind of attention to detail helps you build lasting loyalty, a positive brand reputation, and customer satisfaction.
The costs of hiring in-house receptionists to answer calls can build up fast, especially for small businesses. With a bilingual virtual receptionist handling calls, you save with an affordable monthly plan and reap all the same benefits as an in-house Spanish speaking receptionist. On top of that, you automate simple administrative tasks like appointment setting so you can spend time on other tasks that actually move the needle for your business.
Expanding your answering service to Spanish-speaking markets can open doors you never even knew existed. Communicating with customers in their preferred language can introduce you to a whole new demographic, helping you grow your client base and getting a one-up on your competitors.
We've made getting started with your own "call center service" easy. You don't need to know a single line of code. You simply sign up, answer a few questions about your business, make a few customizations, and you could be all set to go with your call answering service in less than a day.
With Upfirst, you can better serve your customers by speaking with them in their preferred language. You also get powerful features that help manage your business. From basic message taking to appointment setting, we’ve got you covered.
Keep your lines open around the clock and never miss a call. We answer during the day and after hours so you can focus on what matters most.
Automate your scheduling tasks and free up valuable time. We handle bookings, confirmations, and reminders so you can stay focused on big-picture goals.
Keep track of important inquiries without pausing your work. We’ll collect and forward important messages via email or text so you’re always in the loop.
Turn every call into a qualified opportunity. We gather essential details and instantly deliver them to you, so you can convert more customers into buyers.
Support Spanish-speaking customers and more with fluent, helpful service. Improve communication to build trust and loyalty.
Create personalized greetings, scripts, and call flows that fit your brand. Ensure every caller’s experience is consistent, on-brand, and memorable.
Quick, easy setup
Getting started with our bilingual virtual receptionist is quick, easy, and affordable.
First things first: create your account. You can use your existing business phone number or opt for a new one—whichever you prefer. We even offer 800 numbers if you’d like a more professional, nationwide presence.
Next, set up your greeting, choose your AI’s voice, and fill in specifics about your business. If you want to answer phone calls in Spanish, all you need to do is ask it to. Test as many calls as you like to ensure everything sounds just right, and make tweaks along the way until you’re completely satisfied.
When you’re ready, simply click “Activate” and let us handle the rest. Your AI bilingual receptionist will now take calls on your behalf. You’ll receive notifications for messages, new leads, and appointment bookings—everything you need to stay on top of your communication, without having to be tied to your phone.
Have a question about our bilingual phone answering service that isn't answered here? Get in touch with our team.
What industries do you serve?
Our bilingual telephone answering service supports a wide range of industries, with particular expertise in legal, real estate, and professional services. Our bilingual law firm answering service is especially popular among immigration attorneys, personal injury firms, and family law practices who need reliable 24/7 bilingual support. We also serve contractors, financial services, wellness providers, and many other businesses that value professional multilingual communication.
What languages does Upfirst's answering service offer
Currently, we offer full support in English and Spanish. We understand that language preferences can vary by region and industry, so our bilingual virtual receptionist is trained to smoothly transition between languages based on each caller's needs.
Can your service integrate with my CRM and other tools?
Absolutely. We offer integrations with popular CRMs, scheduling tools, and other business platforms. This way, caller info goes straight into your system of record, reducing the chance of human error and speeding up follow-ups.
Can your call answering service?
Yes! Our bilingual telephone answering service is designed to handle multiple simultaneous calls without compromising quality. Unlike a single receptionist who can only handle one call at a time, our system ensures no caller ever gets a busy signal or has to wait in a lengthy queue.
Why is this service better than a traditional voicemail?
Unlike voicemail, our bilingual answering service provides real-time, human interaction that can capture leads, schedule appointments, and resolve issues immediately. When Spanish-speaking customers call, they're greeted by a virtual receptionist who can help them right away, rather than struggling with automated English prompts or leaving messages that might get lost in translation.
What language will my call transcripts be in?
With our bilingual answering service with transcription, you'll receive transcripts in both the original language of the call and an English translation. This means if a call was in Spanish, you'll get both the Spanish transcript for accuracy and an English translation for reference. This dual-language approach ensures nothing gets lost in translation while keeping all team members informed regardless of their language abilities.
How much does your bilingual answering service cost?
We offer affordable and flexible pricing to suit businesses of all sizes, with plans starting at just $24.95 for 30 calls per month. Unlike traditional answering services that charge premium rates for bilingual support, we include Spanish-speaking capabilities at no extra cost. As one of the most cost-effective bilingual answering services available, we make professional multilingual support accessible to small businesses. Plus, we offer a 14-day free trial so you can experience our virtual receptionist service firsthand before committing.
Whether you need a Spanish answering service or comprehensive multilingual support, we're here to help your business thrive in any language.
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