Never miss an opportunity to connect with your Spanish-speaking customers. Our bilingual virtual receptionists handle calls 24/7, book appointments, take messages, and help your business grow—in both English and Spanish.
Spanish and English virtual receptionists
It's no longer enough to offer just one language option—your customers expect more. If you're not meeting Spanish speakers and other non-English speakers where they are, you risk losing them to competitors who do.
Our solution can handle bilingual (English and Spanish) inbound calls without a live rep.
With our bilingual virtual receptionists, you can break down language barriers and improve your customer support. Our bilingual answering service helps you welcome an even bigger customer base by providing 24/7 call answering, booking appointments, answering FAQs, and qualifying leads—in both English and Spanish.
So the next time someone calls and asks, "¿Hablas español?", you can confidently say, "¡Sí, claro!" ("Yes, of course!")
Transform every call into an opportunity with native speakers who understand both language and culture.
Missing even one phone call risks losing business. With 24/7 coverage, you can rest easy knowing that every single caller is greeted by a friendly voice. Whether it's a Spanish-speaking client or English, they'll feel taken care of.
Offering bilingual support isn’t just about convenience—it’s about valuing your customers. By making it easy for your Spanish speaking callers to communicate in their native language, you show that you value them and their time. That kind of attention to detail helps you build lasting loyalty, a positive brand reputation, and customer satisfaction.
The costs of hiring in-house receptionists to answer calls can build up fast, especially for small businesses. With a bilingual virtual receptionist handling calls, you save with an affordable monthly plan and reap all the same benefits as an in-house Spanish speaking receptionist. On top of that, you automate simple administrative tasks like appointment setting so you can spend time on other tasks that actually move the needle for your business.
Expanding your AI phone answering service to Spanish-speaking markets can open doors you never even knew existed. Communicating with customers in their preferred language can introduce you to a whole new demographic, helping you grow your client base and getting a one-up on your competitors.
We've made getting started with your own "call center service" easy. You don't need to know a single line of code. You simply sign up, answer a few questions about your business, make a few customizations, and you could be all set to go with your call answering service in less than a day.
With Upfirst, you can better serve your customers by speaking with them in their preferred language. You also get powerful features that help manage your business. From basic message taking to appointment setting, we’ve got you covered.
Keep your lines open around the clock and never miss a call. We answer during the day and after hours so you can focus on what matters most.
Automate your scheduling tasks and free up valuable time. We handle bookings, confirmations, and reminders so you can stay focused on big-picture goals.
Keep track of important inquiries without pausing your work. We’ll collect and forward important messages via email or text so you’re always in the loop.
Turn every call into a qualified opportunity. We gather essential details and instantly deliver them to you, so you can convert more customers into buyers.
Support Spanish-speaking customers and more with fluent, helpful service. Improve communication to build trust and loyalty.
Create personalized greetings, scripts, and call flows that fit your brand. Ensure every caller’s experience is consistent, on-brand, and memorable.
Quick, easy setup
Getting started with our bilingual virtual receptionist is quick, easy, and affordable.
First things first: create your account. You can use your existing business phone number or opt for a new one—whichever you prefer. We even offer 800 numbers if you’d like a more professional, nationwide presence.
Next, set up your greeting, choose your AI’s voice, and fill in specifics about your business. If you want to answer phone calls in Spanish, all you need to do is ask it to. Test as many calls as you like to ensure everything sounds just right, and make tweaks along the way until you’re completely satisfied.
When you’re ready, simply click “Activate” and let us handle the rest. Your AI bilingual receptionist will now take calls on your behalf. You’ll receive notifications for messages, new leads, and appointment bookings—everything you need to stay on top of your communication, without having to be tied to your phone.
Have a question about our bilingual phone answering service that isn't answered here? Get in touch with our team.
How many languages does Upfirst support?
Upfirst supports more than 30 languages including English and Spanish, making it easy for bilingual and multilingual businesses to serve callers in their preferred language.
Can I read call summaries and transcripts in my own language?
Yes. Every call transcript and summary can be automatically translated to your preferred language inside your Upfirst dashboard.
Can the AI agent speak naturally with an accent in my chosen language?
Yes, the AI agent can speak naturally with an accent in your chosen language. If you don't see the option in our AI voice library, feel free to reach out to Upfirst support, and we can check on the availability of your preferred accent.
Can the agent switch between languages during a conversation?
Yes. The bilingual answering service automatically detects the caller’s language and can switch between languages at any point, even mid call, without interrupting the conversation.
What is the best way to let callers know they can speak in their own language?
Many businesses include a short message in their greeting such as “You may speak in English or Spanish” so callers know they can communicate comfortably. Upfirst can also detect the caller’s language without requiring a menu option. There is no need to dial "1" for a language option.
How do I set my preferred language for my agent?
You can simply edit the AI's greeting in the language of your choice. No need to turn on a specific setting to change the AI's language.
How will I get notified about calls?
You receive notifications by email or SMS with the call summary, caller details, and full transcript. You can choose the notification method that works best for your team, and even add multiple team members to receive call notifications.
How much does a bilingual answering service cost?
Our bilingual answering service starts at $24.95 per month for 30 calls. You can also choose plans for 90 calls at $59.95 per month, 300 calls at $159.95 per month, and 600 calls at $299 per month. There is no setup fee or contract, and every plan includes a 14 day free trial so you can test the service before committing.
Whether you need a Spanish answering service or comprehensive multilingual support, we're here to help your business thrive in any language.
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