Imagine becoming a winning HVAC business because you answer every incoming call. Our AI-powered answering service for HVAC answers every call 24/7.
Focus on the job, we’ll handle the calls
Caught in the middle of calls, calendars, and coordinating technicians? AI-powered answering services like Upfirst.ai are here to lighten the load. Let’s be honest, when the summer and winter rush hits, you don’t always have time to balance urgent HVAC issues and stay on top of incoming calls.
Whether your HVAC customers need a quick service quote, an appointment to fix a unit leaking coolant, or simply want to feel valued (instead of just another number in the queue) every time they have an issue, we can handle it all. With the help of our highly trained AI HVAC virtual receptionist, you get all the perks of an extra team member without the added stress (or overhead cost).
Upfirst helps make sure busy HVAC companies always have their phones covered. Whether you need overflow support or weekend help, we're here for you.
Unlike traditional answering services, our AI-powered agents are available 24/7, so you won’t have to miss out on leads and customers don’t have to wait for a technician to be dispatched, even during non-business hours.
Make every customer feel heard. With Upfirst’s AI electronic receptionist, you can answer every call seamlessly—no more missed opportunities or frustrated customers. We handle all incoming calls professionally, ensuring your customers always get the help they need. Give your clients the responsive experience they deserve, while building trust and encouraging loyalty.
Keeping your phone answered shouldn’t mean stopping the work you’re doing, but with 80% of people not even bothering to leave a voicemail, every call is important. Our AI answering service handles calls and books appointments directly on your calendar, so your schedule stays full without the hassle. Let us keep your day flowing and your earnings growing with a friendly, reliable voice on the line.
Stay focused on the job while we manage your calls seamlessly. With our contractor answering service, you don’t have to worry about missed calls or interruptions. We handle each call with care, so you can keep your attention on what matters most. Let us simplify your day by making sure no call goes unanswered.
Is your current answering service out of tune with your current workflow? No longer an issue with Upfirst.ai - not only do we integrate smoothly with your existing CRM software, we also connect with your customers using your preferred channels (email, text, and phone), sending you real-time updates every step of the way.
With Upfirst's HVAC virtual receptionist on the other line, you’ll never miss a lead again. We’ll capture all your leads and ensure that no potential customer is left hanging.
Nine times out of ten, HVAC failures happen after hours. Even if your office is closed, Upfirst.ai steps in as your dedicated emergency line. Our AI agents promptly capture, screen calls, route, and follow up with even your most urgent customer needs when support can’t wait.
Keep your schedule packed. Our AI answering service syncs effortlessly with your calendar, taking care of new bookings while you focus on the job in front of you. No more missed opportunities or empty time slots. We’ll handle the scheduling so you can stay fully booked and focused.
Imagine training somebody on your years of experience in minutes compared to hundreds of hours. With our AI answering service, you can. Simply feed our AI receptionist your business details & protocols, and it will answer questions, qualify leads, dispatch calls to the right people, and book new appointments.
Always stay connected with your customers. Our service answers every call, capturing key details like quotes and urgent requests. You’ll get a simple summary and full transcript, making follow-ups easy. Let us handle the calls, so you can focus on what you do best.
When you want quality customer service but not at a premium, think Upfirst.ai. Offering affordable HVAC answering services allows your team to choose the level of service that makes sense and is scalable as you grow your business, and saving you money.
Want to connect with a broader customer base? Upfirst.ai can. HVAC issues are frustrating enough. With our bilingual AI agents, you can effortlessly bridge communication gaps and deliver positive customer service experiences to a diverse clientele.
Quick, easy setup
Get started in minutes, not month. Our answering service is designed for busy HVAC contractors.
Simply connect your existing phone number or choose a new one. Next, select the voice of your AI receptionist and add a personalized greeting that showcases your brand. Need your AI assistant to book appointments, take messages, or add leads to your CRM? Just let us know! It’s like training a new team member—only quicker, smarter, and always at your service.
Ready to try out your AI answering service? Start by making a few practice calls! This gives you the chance to fine-tune its responses, ensuring it handles calls just the way you want. Don’t forget to set clear guidelines for how your AI should tackle unexpected questions. This way, it stays on track and shares only the information you want it to.
All set to go live? Activate your AI agent to handle your calls so you can focus on what matters most. You get to decide if it screens calls or forwards important ones directly to you. After every call, you’ll receive a simple email summary that includes the caller’s name, number, and any notes you want to keep track of. With our service, you’ll never miss a call again, keeping you informed and in control.
Have a question about our HVAC answering service that isn't answered here? Get in touch with our team.
How quickly can I get Upfirst running?
Most HVAC businesses can go live the same day. Setup takes only a few minutes to an hour, and you can start testing calls right away. You can also tweak your instructions at any time.
Can Upfirst transfer live calls to me or my technicians?
Yes. Upfirst can transfer calls to you, your office, or your on call technician based on the call routing rules that you set up.
Can I get alerts for emergency HVAC calls?
Yes. You can set custom rules so urgent HVAC calls trigger immediate notifications to certain people on your team, or an instant call transfer. You can give your AI receptionist on how to handle these type of calls.
How much does an HVAC answering service cost with Upfirst?
Upfirst offers simple pricing for HVAC businesses with plans that start at an affordable monthly rate, with plans starting at $24.95/mo for 30 calls. There is no setup fee, no contract, and every account includes a 14 day free trial so you can test the HVAC answering service before committing. See more details about our pricing here.
What if I want to keep my existing business number.
You can definitely do that. You can forward your current number to your Upfirst line so you can keep the same number your HVAC customers already know.
Does Upfirst connect to ServiceTitan or other HVAC CRMs?
Yes. Upfirst can integrate with ServiceTitan and many other CRMs through Zapier so your HVAC call data can flow directly into your existing workflow.
Can Upfirst help with HVAC appointment scheduling?
Yes. Upfirst can help callers book appointments by connecting to Google Calendar and Outlook. It can also send a link to your booking page or collect details so you can follow up later.
I get a lot of spam calls. Will I be charged for those?
Nope. Upfirst's AI virtual receptionist automatically filters out spam and robocalls, so you can stay focused on the real ones. You are never charged for spam calls, quick hang ups, or calls that last less than 15 seconds.
Can I use Upfirst only for after hours or overflow HVAC calls?
Yes. You control when the HVAC answering service picks up the phone so you can use it only after hours, only for overflow, or for all calls.
Your customers' HVAC emergencies don't wait for business hours. Our HVAC virtual receptionist is always available to handle urgent calls, dispatch technicians, and ensure no customer is left in a crisis.
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