Attorney answering service
Upfirst is answering service for attorneys that's powered by AI, making it more affordable and efficient than a traditional virtual receptionist.
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Legal call answering service
Your legal expertise is too valuable to spend half your day answering phones. Do you find yourself watching billable hours slip away with each "quick call" that turns into a 30-minute conversation trying to explain why you can't give free legal advice? Do you check your voicemail after a busy day only to find a missed opportunity from a high-value lead? If this sounds familiar, you need Upfirst to:
Filter out non-legal calls and get detailed summaries instead of constant interruptions, so you and your paralegals can focus on substantive casework instead of playing receptionist.
Give potential clients a live response 24/7 instead of voicemail, convert more callers into consultations, and ensure qualified leads reach you quickly.
Customize exactly how your calls are handled, get calls transferred only when it truly matters, and access call recordings and summaries on your schedule.
Answer phone calls effortlessly with our virtual receptionists designed for the legal industry - from large firms to boutique practices.
We hear it constantly from legal professionals - attorneys and paralegals drowning in client calls that fragment their focus and derail their productivity. Our legal virtual receptionists let you handle high-value client interactions on your terms while filtering out the noise. Set custom rules for different types of calls, get detailed summaries instead of interruptions, and maintain the personal touch your clients expect.
An in-house receptionist for a law firm costs $35,000-$50,000 annually, while traditional answering services charge hefty per-minute rates that punish growth. Many firms face this exact dilemma. They need help answering phone calls, but the administrative costs are too high. Upfirst starts at $24.95 and scales with your legal practice seamlessly whether you're handling 5 calls a day or 50+.
Legal issues don't follow business hours, and neither do client expectations. But you shouldn't have to choose between a work-life balance and client satisfaction. Our system provides the same consistent experience at 3 AM that it does at 3 PM, handling every call according to your exact specifications - no improvising, no going off-script, just professional interactions that build trust for your law practice.
Leads who hit voicemail will simply call the next firm on their list. Missed calls mean missed client relationships. Upfirst makes sure your law practice never misses an inbound call. Beyond just answering calls, our attorney answering service collects crucial information, and can even schedule appointments based on your availability. With detailed call summaries, you'll know exactly which leads need immediate attention.
Let your legal team put their skills to work on what matters most - serving clients and building cases. By managing the constant stream of incoming calls, Upfirst frees your entire staff to focus on substantive legal work that drives your practice forward. Let our attorney answering service handle answering calls and client intake. This means more billable hours, maximizing your firm's potential.
Elevate your practice with our virtual receptionist law firm solution.
Our virtual receptionist for small law firms operates 24/7/365, ensuring every call gets answered, even after hours or on holidays.
Our virtual receptionist law firm solution integrates with your calendar for seamless appointment booking and rescheduling.
Our virtual receptionists qualify potential clients and gather essential details, preparing your team for initial consultations.
Get clear, concise, and easily understandable messages from our legal answering services.
Easy-to-set-up legal virtual receptionist
Our law firm answering service fits right into your business with simple setup.
Create your Upfirst account in minutes. Connect your existing law firm phone number or get a custom phone number for your virtual receptionist. You can easily forward all of your calls or just your overflow calls to Upfirst. And with software integrations through Zapier, your virtual assistant can easily perform legal intake and pass information to your CRM.
Customize your virtual receptionist with call handling instructions. Train it answer calls exactly as a human would. Select the voice that best represents your firm, craft a custom greeting, and specify which questions the AI is permitted to answer. You can provide instructions for routing calls or collecting crucial information like email addresses, names, and case details for easier follow-ups.
Fine-tune your legal virtual receptionist to align perfectly with your firm's tone and protocols. Perform test calls to ensure the system handles inquiries just as you would. Make adjustments as needed before rolling it out to your practice.
Launch your new virtual receptionist service with confidence. Monitor its performance and client feedback, and make ongoing refinements to ensure it continues to meet your firm's evolving needs.
Have a question that isn't answered here? Get in touch with our team.
Can I forward just some of my calls?
Yes. You can forward all calls or just overflow calls when your team is unavailable or busy. Instead of sending callers to voicemail, they'll get a professional response from Upfirst. You can also set custom routing rules to ensure certain calls (like existing clients) go directly to your team.
How much does your legal answering service cost?
We believe every law firm deserves professional call handling. Plans start at $24.95/month for 30 calls, significantly less than traditional answering services. There are no long-term commitments – upgrade, downgrade, or cancel anytime.
How do I train my virtual receptionist?
Simply add your firm's information through the dashboard – including practice areas, intake requirements, and handling instructions. For example, you can specify that you need case numbers collected from existing clients or certain screening questions asked of potential clients. Test calls let you verify everything works exactly as intended.
How will I be notified of calls?
You'll receive immediate call summaries and transcripts by email. All calls are recorded and accessible through your dashboard at any time, at no extra charge. You can customize notification preferences for different types of calls.
What if two people call my law firm at the same time?
Multiple calls are handled simultaneously with no wait times or busy signals. Whether you get two calls or twenty calls at once, each caller receives immediate, professional attention.
How does it handle legal questions?
Our system is designed to strictly follow your instructions and never provide unauthorized legal advice. It collects information and responds using only the specific details you've approved, ensuring compliance and professionalism.
What types of firms use Upfirst?
We serve law firms of all sizes across multiple practice areas, including family law, personal injury, immigration, criminal defense, and estate planning. From solo practitioners to growing firms, our system scales to meet your needs.
Be one of the first to try Upfirst — an AI-powered answering service for attorneys that picks up the phone for you. Sign up for our waitlist today.
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