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Appointment setting answering service

Our phone answering and scheduling service connects to your calendar, picks up the phone, and books appointments for you.

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Example conversation between a caller and an answering service that offers appointment settings

Answering service with scheduling

How our appointment setting answering service works

Whether you need help scheduling service calls or making appointments, our answering service can connect to your calendar in real time.

  1. Step 01

    Connect your calendar

    Even some of the best answering services that make appointments don't have real-time access to your calendar. Upfirst is different. It integrates with Google Calendar, Outlook, Acuity, and others to see your availability in real-time.

    Screenshot of answering and scheduling service showing the ability to connect to multiple calendars
  2. Step 02

    Set your appointment and service types

    Tell your virtual receptionist how long you want appointments to last, whether you need a buffer, and if there are any days or times that are off-limits. It will always follow your rules.

    UI demonstrating the ability to set appointment types for a virtual receptionist
  3. Step 03

    Add custom instructions or information

    Not only can our answering service make appointments, it can also answer your callers questions, qualify leads, and log information in your CRM.

    UI showing the ability to add custom instructions to an answering service tht makes appointments
  4. Step 04

    Forward your phone calls

    Forward all calls, or just overflow and after-hours calls. Our appointment scheduling call center works with VoIP systems, landlines, and cell phones.

    Speech bubble showing a message from a virtual receptionist booking an appointment

Benefits of our answering service with scheduling

Why use an appointmenet setting answering service?

Join thousands of other businesses that trust our answering service that makes appointments

Book more appointments without hiring more people

With our appointment setting services, you can free up your hands—and your headspace—from the hassle of booking and setting appointments. Our automated answering service handles it all from capturing new leads to sending appointment reminders, letting you focus on the core work and other tasks that run your business.

 A woman working on her laptop from home, wearing headphones and taking notes. The virtual receptionist helps schedule a financial consultation appointment for Wednesday at 11 AM.

Say goodbye to voicemail and missed leads

Say goodbye to missed calls and voicemails. Let potential clients know you’re their best option by picking up every call. Our appointment scheduling service ensures that every inbound call is answered – even outside of normal business hours.

Septic technician on a job as Upfirst's appointment setting answering service books the aerobic system service call into the calendar.

Qualify more leads and protect your time

Not every caller is going to be the right fit for your business. Our service can follow your custom call flow and screening questions to qualify leads before booking them. By doing so, you won’t waste your time on clients who don’t fit your services—or struggle with no-shows who were never properly vetted.

Golden retriever sitting outdoors as Upfirst's answering service appointment scheduling quotes a grooming price and books a Saturday opening.

Provide great service to your customers

Our appointment scheduling system is designed to sound natural, helpful, and friendly, offering consistent, high-quality and informational interactions. Plus, with bilingual virtual receptionist options, you’ll provide great service, no matter who’s calling.

Auto mechanic working on a tire as Upfirst's phone answering and scheduling service takes an after-hours repair status message.

See our answering and scheduling service in action. Watch a 5-minute demo.

Learn how easy it is to set up our real-time appointment booking answering service. All your need is a phone number and a calendar.

Real-time appointment booking answering service

Connect your calendar to our phone answering and scheduling service

These are the most popular apps that our answering service with scheduling connects to

Answering service that makes appointments and more

What do you get with our phone answering and scheduling service?

Upfirst is more than just an answering service that makes appointments. It is an AI-powered virtual receptionist that can answer questions, qualify leads, pass info to your CRM, and more.

  • Bilingual support

    Our bilingual answering service can handle calls English, Spanish, and 30+ other languages. Your call transcripts and summaries will be automatically translated for you.

  • Lead qualification

    Simply your lead qualification process. You can use custom scripts and questionnaires to make sure every caller is a good fit before they take a slot on your calendar.

  • Clear billing dashboard

    Simple, per-call pricing. Easily see how many calls your received and how many appointments were booked. We never bill for spam calls.

  • Real-time calendar integrations

    Our answering service can look directly at your calendar, review your availability, and ensure you and your team don't get double booked.

  • Custom scripting

    Make your call agent sound like a natural part of your brand. Add custom greetings, and even personalized question flows to match your unique business needs.

  • Remember callers

    If someone is calling back, your receptionist will remember them. No need to collect their name, email, and number if it already knows it.

Pricing

Appointment setting answering service pricing

All plans include professional, around-the-clock answering. Prices in USD.

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Starter

30 calls


$24.95 / Month
$20 / Month

$1.50 per additional call

Try for free
  • 24/7 answering Choose what your receptionist handles: every call, overflow only, or after hours.
  • Instant call summaries The key details from every call, texted or emailed the moment it ends.
  • Call recordings & transcription Listen back or read exactly how any call went.
  • Call transfers Route the right calls to you or your team with a live, warm handoff.
  • Appointment scheduling Books straight into Google, Outlook, Clio, Acuity, and more.
  • In-call texting Send a text mid-call. Great for scheduling links, pricing, or directions.
  • Spam blocking AI catches and blocks spam, so you never pay for junk calls.
  • Zapier integration Push caller details into your CRM and thousands of other apps.
  • 35+ languages Switches languages automatically, then translates the transcript into yours.
  • Memory Recognizes returning callers and recalls past calls, so nobody repeats themselves.

Premium

90 calls


$59.95 / Month
$48 / Month

$1 per additional call

Try for free
  • 24/7 answering Choose what your receptionist handles: every call, overflow only, or after hours.
  • Instant call summaries The key details from every call, texted or emailed the moment it ends.
  • Call recordings & transcription Listen back or read exactly how any call went.
  • Call transfers Route the right calls to you or your team with a live, warm handoff.
  • Appointment scheduling Books straight into Google, Outlook, Clio, Acuity, and more.
  • In-call texting Send a text mid-call. Great for scheduling links, pricing, or directions.
  • Spam blocking AI catches and blocks spam, so you never pay for junk calls.
  • Zapier integration Push caller details into your CRM and thousands of other apps.
  • 35+ languages Switches languages automatically, then translates the transcript into yours.
  • Memory Recognizes returning callers and recalls past calls, so nobody repeats themselves.

Pro (Most popular)

300 calls


$159.95 / Month
$128 / Month

$.75 per additional call

Try for free
  • 24/7 answering Choose what your receptionist handles: every call, overflow only, or after hours.
  • Instant call summaries The key details from every call, texted or emailed the moment it ends.
  • Call recordings & transcription Listen back or read exactly how any call went.
  • Call transfers Route the right calls to you or your team with a live, warm handoff.
  • Appointment scheduling Books straight into Google, Outlook, Clio, Acuity, and more.
  • In-call texting Send a text mid-call. Great for scheduling links, pricing, or directions.
  • Spam blocking AI catches and blocks spam, so you never pay for junk calls.
  • Zapier integration Push caller details into your CRM and thousands of other apps.
  • 35+ languages Switches languages automatically, then translates the transcript into yours.
  • Memory Recognizes returning callers and recalls past calls, so nobody repeats themselves.

Scale

600 calls


$299 / Month
$240 / Month

$.70 per additional call

Try for free
  • 24/7 answering Choose what your receptionist handles: every call, overflow only, or after hours.
  • Instant call summaries The key details from every call, texted or emailed the moment it ends.
  • Call recordings & transcription Listen back or read exactly how any call went.
  • Call transfers Route the right calls to you or your team with a live, warm handoff.
  • Appointment scheduling Books straight into Google, Outlook, Clio, Acuity, and more.
  • In-call texting Send a text mid-call. Great for scheduling links, pricing, or directions.
  • Spam blocking AI catches and blocks spam, so you never pay for junk calls.
  • Zapier integration Push caller details into your CRM and thousands of other apps.
  • 35+ languages Switches languages automatically, then translates the transcript into yours.

Answering service appointment scheduling FAQs

Have a question about our virtual receptionist appointment scheduling? Get in touch with our team.

  • There are no contracts and no setup fees. Plans run from $24.95 to $299 per month. The four tiers cover 30, 90, 300, or 600 calls per month. If you go over your plan, we charge per additional call. Spam and sales calls don't count toward your total, and you can see which were flagged in your dashboard. For higher volume, we build a custom plan. See full plans on the pricing page.

  • Upfirst connects in real-time to Google Calendar, Outlook, Acuity Scheduling, and Clio. For other tools like Housecall Pro, Jobber, or HubSpot, Upfirst pushes booking data through Zapier.

  • This is entirely up to you. By default, Upfirst will collect name, phone number, and email. You can specify additional intake questions.

  • If your team uses separate calendars, Upfirst can integrate with multiple Google, Microsoft Outlook, Acuity, or Clio calendars and check availability across each one. This makes it easy to schedule appointments to the right person based on each team member’s individual schedule.

  • A wide range. Home services like HVAC, plumbing, electrical, and landscaping use Upfirst for scheduling service calls. Law firms, real estate teams, dental offices, and dog groomers use it for consultations and bookings. The receptionist follows your script, whatever the industry.

  • Yes. Upfirst speaks 35+ languages including English and Spanish. It can switch languages mid-call when a caller speaks a different language. Your call transcripts and summaries will be automatically translated to your refered language.

  • No. You can send only overflow calls when your line is busy, only after-hours calls, or all of them. Many businesses start with overflow or after-hours answering, then expand as they get comfortable.

Try our answering service that makes appointments for free

Create a virtual receptionist that answers your calls and schedules appointments. Start your 14-day free trial today.

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