Upfirst is an affordable virtual receptionist service that makes it easy to always be there for your customers.
"With Upfirst, someone who would’ve been on hold now gets help right away. Whether they just want to know the exam fee or refill a prescription, the AI can handle it. Clients love that."
"We’re often busy with pets and can't always get to the phone. Now every call gets answered and we get a clear summary so we can respond fast."
"Your AI, she’s amazing. She sounds great and is very responsive. Residents love it because they feel heard, and prospects get the information they need right away."
"Upfirst fit our non-profit's budget and ended up giving us more flexibility and control over calls than we got with our previous answering service."
Introduction
A virtual receptionist is your always-on digital front desk. Our AI-powered solution handles calls with a warm, human-like touch - even when you're closed. It's more than just answering phones; it's a comprehensive service tailored to your business needs.
With Upfirst's virtual receptionist service, you can customize greetings, call handling, and responses to match your brand voice. From scheduling appointments to answering FAQs, your virtual receptionist for small business does it all. It's like having a skilled, tireless assistant who's always ready to provide seamless support to your callers.
Whether you're a startup or an established company, our virtual receptionist adapts to your unique requirements. It's a cost-effective way to ensure professional, consistent communication with your clients, 24/7.
Quick, easy setup
Getting our system set up is designed to be quick and easy, ensuring you're up and running in no time.
Create your Upfirst account in minutes. Connect your existing business phone number or get a new dedicated number for your virtual receptionist. Our system easily integrates with your current phone setup, making the transition smooth and hassle-free.
Input information about your services, products, and common customer inquiries. Create custom scripts for different scenarios, such as new customer inquiries, appointment requests, or support calls. This step ensures your virtual receptionist truly represents your brand.
After you've input your business information and protocols, start making a few test calls to see how your agent handles calls. Keep refining until you are satisfied with the set up.
Activate your virtual answering service with a single click. Your AI assistant will immediately begin handling calls, capturing leads, and streamlining your communication. The system works 24/7, ensuring you never miss an opportunity, even outside business hours.
Discover how our virtual reception service can elevate your business communication.
Why send your potential customers to voicemail? It's impersonal, and frustrating for callers. With our virtual receptionist service, every caller gets a warm, polished greeting tailored to your brand. It's a win for everybody. Customers get help right away and you answer every call, leading to more opportunities.
Your AI virtual receptionist never sleeps, so your business is always on and ready to help customers, schedule appointments, qualify leads, and more.
Hiring in-house receptionists can quickly drive up costs, especially if you are a small business. With our virtual receptionist service, you can flex all the same benefits as a team of professional, friendly receptionists at an affordable rate.
Need a receptionist to take messages? Forward calls when appropriate? Schedule appointments? It's completely up to you. Program your receptionist answering service to welcome, respond, and route calls your way.
While we're answering phones around the clock - bringing in more clients and answering FAQs - you free up yourself and your team to focus on core business tasks.
Our virtual receptionist small business solution grows with you, adapting to your changing needs.
Our virtual assistant isn’t just a friendly voice; it seamlessly connects the dots for your callers, no matter the call volume or urgency of their request. Upfirst handles it all.
Your virtual receptionist is incredibly responsive, always at the ready to welcome callers with a personalized tone, even if they’re flustered.
Avoid frustrated callers on hold or accidental disconnects with a virtual receptionist who transfers directly to the right person for assistance.
Stay ahead of double bookings with the help of a system designed to automatically schedule appointments based on your availability.
Serving a diverse client base or looking to expand? Upfirst has you covered. Our virtual receptionists are equipped for bilingual answering, making it affordable to speak with English and Spanish speakers.
Not a fan of scribbled messages you can’t read? Virtual receptionists record, transcribe, and summarize every message that comes through and sends it directly to your inbox.
Who we serve
Our virtual receptionists have the power to make an impact for a full spectrum of industries. From legal teams to plumbing experts, Upfirst can be the answer for all types of businesses.
Have a question about our virtual receptionist service that isn't answered here? Get in touch with our team.
How will I be notified about incoming calls?
You will receive call summaries through email or SMS right after each interaction. Notifications include caller details, conversation notes, and any actions your virtual receptionist completed.
Can Upfirst help with scheduling appointments?
Yes, the virtual receptionist can schedule appointments for you. It connects directly to Google Calendar and Outlook, can send callers a link to your booking page, or collect their information so you can confirm the appointment later.
How much does a virtual receptionist service cost?
Our virtual receptionist pricing is simple and flexible, with no setup fees and no long term contracts. You can start with a 14 day free trial to test the service. Plans begin at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. This gives small businesses and growing teams an affordable way to manage customer calls without hiring in-house support.
Can the virtual receptionist transfer calls to me or someone on my team?
Upfirst can perform live call transfers to your preferred number or team members when you want a call to be handled directly. You can set these transfer rules in your settings.
Is the virtual receptionist customizable to my business needs?
You can customize call flows, business info, scripts, questions, routing rules, availability windows, appointment preferences, and CRM connections with Zapier. This makes the virtual receptionist feel like part of your team.
Is it possible to scale the service as my business grows?
Yes, you can move to a larger call plan at any time. Upfirst is designed to handle high call volumes and can grow with your business without changing your workflows.
Does Upfirst support English, Spanish, and other languages?
Upfirst speaks over 30 languages and can switch languages automatically if the caller starts in another language. You can also receive call transcripts translated into your preferred language.
Is Upfirst able to follow specific instructions?
Yes, you can give Upfirst detailed directions on how to handle callers. It can greet customers using your preferred script, ask required questions, gather details, route calls to different team members, and follow business specific processes.
Stop letting opportunities go to voicemail — get a virtual answering service that picks up the phone for you and answers every call. Get started for free today!
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