Stop losing business from missed calls during peak times. Our overflow call handling service answers every call day or night, so you’ll never miss another opportunity.
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The affordable overflow call center
Do you ever wonder how much business you could be losing from missed calls during peak hours? When most callers don’t even bother to leave a voicemail, it becomes a problem.
But for many business owners, inbound calls come in at the worst possible times – like when your team is too busy to pick up, or they’re overwhelmed with call volume. When customers can’t reach you, they’re looking to the next person who’s available to take their call. That’s something no growing business can afford.
Upfirst is your affordable solution to handling call overflow
With Upfirst’s overflow reception services, you’ll never have to worry about overloading your staff or missing another incoming call. Our overflow call center steps in to handle calls exactly when you need backup, answering calls 24/7, setting appointments, and more – it’s like having a whole extra team of virtual receptionists at one affordable price.
See how companies use our overflow answering service to manage peak hours and grow their business.
Your customers expect immediate service. If they can’t reach you, they’ll just move on to the next option on Google. By partnering with our overflow call answering service, you’ll show customers you’re always ready to help at any time of day. No staff shortages, no overworked employees – just more satisfied callers, less frustration, and a major advantage over businesses that don’t offer 24/7 support.
We get it - it’s easy to miss calls when your team is too busy. Our overflow call handling service picks up those extra calls, reducing the stress on your team and earning more opportunities to satisfy customers. Happy customers keep coming back, and they’re more likely to recommend your business to friends and family.
Missing calls means missing out on possible revenue. If callers can’t connect with your business when they need you most, they may head straight to a competitor. By using our overflow reception services, your business captures more opportunities to grow. Think of it as instantly expanding your team with highly capable receptionists who are ready to help close deals and answer questions.
Hiring extra staff means adding on more expenses, especially for small businesses. At Upfirst, we believe businesses should be able to afford exceptional call answering without breaking the bank. That’s why our plans are designed to be flexible, affordable, and scalable. The result? You deliver great customer experiences without the hefty overhead and extra stress on your team.
Peak hours are usually the best opportunity to convert a new caller to a customer. With our call center overflow service, you're able to manage a surge of phone calls without overextending your staff. You’ll avoid the chaos, capture more opportunity, and give each caller helpful experiences that lead to greater satisfaction.
We’ve built our system for easy set up, so you can have your overflow call answering solution up and running quickly. All you have to do is sign up, follow a few simple steps to customize your scripting, and go live—no lengthy processes or technical wizardry required.
Upfirst's AI-powered overflow call answering service features help your business answer every call, no matter the volume or time of day. Deliver exceptional customer service around the clock.
Provide round-the-clock service and never miss a call, even on weekends or holidays. Offer peace of mind to your customers and stay covered when you can’t be by the phone.
Shape every conversation to match your brand’s voice. Give specific instructions on how inquiries should be handled so every caller feels like they’re speaking with your in-house team.
Lean on our virtual receptionists to handle calls when your staff is out sick, on vacation, or simply swamped. Your customers get the support they need, even when life happens.
Welcome a diverse customer base by offering assistance in multiple languages. With bilingual answering, show your callers you value their needs and ensure they feel understood from the first “hello!"
Let our receptionists set appointments directly into your calendar. Connect us with your scheduling tool, and we'll make sure your calendar fills up with important clients.
Capture essential caller details, and then receive them via email or text so you can stay focused on high-value tasks. Take messages and jump in only when it truly matters, saving time without losing a single lead.
Capture and qualify potential clients on the spot. Our team follows your script to gather key details like budget, timeline, and project scope, giving you a head start on real opportunities.
Get started without the headaches. Setting up is as easy as signing up and providing your business details and call protocols, so you can start using our overflow call handling service in just a few minutes.
quick, easy setup
In minutes, you can set up an overflow reception service and start answering every potential customer. It's like having a whole team of receptionists that doesn't sleep or take breaks.
Getting started is simple. During sign up, you can decide whether to use your existing business phone number or get a new one—800 numbers are available if you prefer a more professional touch.
Next, set up your greeting and AI’s voice. Provide us with key details about your business, such as common FAQs, call handling protocols, and any special instructions. Then we’ll run a few test calls with you to make sure everything works perfectly. You can adjust, tweak, and refine your call script as needed so you feel confident that callers are receiving the exact experience you want.
Once you’re satisfied with the testing phase, click “activate” and you’re ready to roll. From that moment on, any calls that come in during your specified overflow times will be automatically answered by your AI receptionist. It’s that easy!
Overflow reception services
Our overflow call answering solution isn’t limited to a specific niche. If your business takes calls, we’re here to help.
Whether you’re a plumber, electrician, or general contractor, you’re often out on the job site and can’t always pick up the phone. With our service, you’ll never miss a potential client.
Insurance agents often manage high call volumes and urgent client queries. Our receptionists can ensure these important calls don’t go to voicemail.
Attorneys, accountants, real estate agencies—basically any professional service that relies on scheduled appointments and client calls can benefit from having a reliable overflow call center.
Have a question about Upfirst's call overflow reception services that isn't answered here? Get in touch with our team.
Can Upfirst handle overflow, after hours, or weekend calls only?
Yes, you can use Upfirst strictly for overflow reception, after hours support, or both. You set this up by setting up call forwarding through your current phone provider. Depending on your phone provider, you can choose to forward every call, just the ones you can't answer, or during certain hours only.
Can Upfirst handle multiple calls at the same time?
Yes, the system can manage unlimited simultaneous overflow calls so callers never hear a busy signal or are put on hold.
Can I upgrade plans if my call volume increases?
You can upgrade to a larger plan at any time. Changes apply immediately so you never miss coverage during higher call periods.
Will my callers ever be placed on hold?
No, callers are not placed on hold. Every overflow call is answered immediately, even if one call comes in or ten at once, so you never lose opportunities due to wait times.
Does Upfirst record calls so I can review conversations later?
Yes. Upfirst can record calls, summarizes them, and provides a full transcription of the call. You can listen to call recordings directly from your dashboard and use them to review conversations, confirm details, or improve how your overflow reception service is configured.
How much does an overflow reception service cost with Upfirst?
Our overflow reception service starts at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. There is no setup fee, no long term contract, and every plan includes a 14 day free trial so you can see how the service fits your business before committing.
How do I set up this overflow reception service?
Getting started is simple. Once you create your account, you customize your call instructions, choose when you want overflow calls routed to Upfirst, and set your any call routing or scheduling preferences. Once you've set up your call forwarding with your current phone provider, your Upfirst agent will pick up each one as soon as it rings to us.
Do I keep my existing number or will you give me a new one?
You can keep your existing number and you'll also get to choose one for your Upfirst agent when you sign up. You simply forward your calls to the Upfirst number that is provided during setup. Nothing changes for your callers and the process works with all major phone carriers.
Stop missing calls during peak hours. Our overflow reception service is your affordable solution to answer every call, gain new customers, and give your callers the care they deserve.
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