Don’t let a busy phone line take you away from your clients. Answer every call with an AI-powered answering service.
"With Upfirst, someone who would’ve been on hold now gets help right away. Whether they just want to know the exam fee or refill a prescription, the AI can handle it. Clients love that."
"We’re often busy with pets and can't always get to the phone. Now every call gets answered and we get a clear summary so we can respond fast."
"Your AI, she’s amazing. She sounds great and is very responsive. Residents love it because they feel heard, and prospects get the information they need right away."
"Upfirst fit our non-profit's budget and ended up giving us more flexibility and control over calls than we got with our previous answering service."
How it works
Sign up, tell us about your business, and let Upfirst handle calls for you.
Tell us how you'd like your calls handled, what information to collect from callers, and any special instructions. We follow it every time.
No matter your call volume, we've got you covered. Your customers will always reach a helpful voice instead of frustrating voicemail.
Each call summary lands in your inbox immediately, showing who called and why. Plus, recordings and transcripts are always available.
24-hour call handling service
A phone call is often the first contact between a customer and your business. But running a business gets hectic, doesn’t it? Between meetings, projects, and daily tasks, who has the time to answer every incoming call? Yet, every call that you miss could be a missed opportunity – a lost customer, a missed sale, or a chance to grow your business. Not only can a missed call mean lost business, but it’s also a bad look.
With Upfirst’s call handling service for business, we make sure that every call is answered. It’s like having a professional receptionist that never takes a minute off. Whether it’s booking appointments, answering FAQs, or routing calls, our AI answering service handles your inbound calls 24/7 while you focus on what matters most – growing your business.
From law firms to landscapers to educators, Upfirst can help any small business handle their calls professionally for less effort and money.
Answering every inbound call is important. You might gain a new customer, or you might be given an opportunity to help an existing customer, which in turn builds trust and loyalty to your brand. Our answering service guarantees that every call is picked up promptly, even during peak hours or after business hours. It’s like having a virtual receptionist that never takes a minute off for your business.
We don't just answer calls; we make sure to capture essential information from potential customers, turning casual inquiries into promising leads. With our call handling services, you can train your AI agent and seize every opportunity.
Hiring full-time staff to answer calls can drive up costs, especially if you own a small business. With the power of AI, our call handling service offers a cost-effective solution to your customer service needs. You flex all the same benefits of a professional receptionist who answers calls and books appointments without hurting the bank.
Whether you need overflow support, out of hours answering, or 24/7 service, Upfirst has everything you need to make handling calls easy.
Keep your business schedule busy without the disruption of phone calls. Our AI can book, cancel, or reschedule appointments directly into your calendar, keeping your day organized.
Not all leads are equal. Filter out low-quality prospects by training our AI to ask the right questions to identify high-quality leads, so your sales team can focus on prospects with the highest potential.
Your customers don’t operate on a 9-to-5 schedule, and neither do we. Our service is available around the clock, so whether it’s a holiday, weekend, or after hours, we’re there to assist your callers.
Some small businesses want a receptionist but may not be able to afford it. With our AI agents, you can train a representative on your business and how to handle certain calls – in a matter of minutes.
Open your doors to a more diverse customer base with a bilingual answering service. With advancements in AI, it’s easier than ever to offer support in multiple languages, helping you connect with a broader audience.
Sometimes, a client just wants to speak to a specific person. We can route specific calls to your team members based on the caller’s needs, ensuring they reach the right person every time.
Quick, easy setup
Connect your phone, tell your call handling assistant your preferences, and get back to work in under 15 minutes - no complex setup required.
Getting started is easy. Sign up using your existing business phone number or get a new one from us. The choice is yours. No extra hardware is required.
Set up your greeting and choose your AI’s voice to match your brand’s personality. Provide your business specifics and protocols so we know exactly how to handle your calls. Do you want it to book appointments for you? No problem. Do you want it to simply take messages so you can follow-up later? Just say the word.
Start making a few test calls to see how everything works. Tweak until you’re satisfied with the setup. Your customized scripts can be updated at any time in your Upfirst dashboard.
Click activate, and you’re all set! Your AI receptionist will now take calls on your behalf, ensuring that every caller gets the attention they need. It can answer FAQs, book appointments, forward calls, and more!
Don't see your question about our overflow call handling service answered here? Our support team is here to help. Get in touch today.
How much does a call handling service cost with Upfirst?
Our call handling service has simple, flexible pricing with no setup fee and no contract. You can start with a 14-day free trial to see how it works for your business. Plans begin at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. Each plan includes full access to the Upfirst virtual receptionist so your callers get fast, reliable support.
I don't want to change my current phone number. Am I able to keep it?
Yes. Most users keep their existing business phone number and just set up call forwarding to Upfirst. You
Does Upfirst support other languages?
Yes. Upfirst can speak more than 30 languages. The AI receptionist can switch languages automatically based on the caller and can also translate call transcripts into your preferred language.
Can Upfirst notify me about calls?
Yes. You can receive call summaries by text message and/or email. Each summary includes caller details, call notes, and any actions the AI took, so you always know what happened.
How much knowledge can I load into the AI?
You can add as much information as you need (however, keeping it to information you think is most relevant for calls is best). Upfirst can store detailed FAQs, product information, service explanations, pricing policies, workflows, forms, and custom scripts. The AI can reference this knowledge instantly during live calls.
How does Upfirst deal with spam calls?
We automatically filter spam calls, quick hang ups, and calls that last less than 15 seconds. These calls are not counted toward your monthly usage so you only pay for real customer conversations.
Can I use Upfirst only for after hours or overflow calls?
Yes. You can route calls to Upfirst only during certain hours or only when your team is busy. Many businesses use the call handling service just for after hours, weekends, or peak times.
Can the AI transfer calls to my team in real time?
Yes. Upfirst can transfer calls to you or your team when a caller needs to speak with a real person. You can set rules for when call transfers should happen, who it should go to, and what the AI should say before transferring.
Don't keep your clients waiting. Our call handling service for small businesses can help answer every call.
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