Overflow and out of hours call handling service

Professional call handling services for growing businesses

Don’t let a busy phone line take you away from your clients. Answer every call with an AI-powered answering service for beauty salons.

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Insurance agent using call handling service to answer questions about adding members to a policy

24-hour call handling service

What is a call handling service?

A phone call is often the first contact between a customer and your business. But running a business gets hectic, doesn’t it? Between meetings, projects, and daily tasks, who has the time to answer every incoming call? Yet, every call that you miss could be a missed opportunity – a lost customer, a missed sale, or a chance to grow your business. Not only can a missed call mean lost business, but it’s also a bad look.

With Upfirst’s call handling service for business, we make sure that every call is answered. It’s like having a professional receptionist that never takes a minute off. Whether it’s booking appointments, answering FAQs, or routing calls, our AI answering service handles your inbound calls 24/7 while you focus on what matters most – growing your business.

Benefits

How can our call handling service benefit your small business?

From law firms to landscapers, Upfirst can help any small business handle their calls professionally for less effort and money.

Every customer call gets answered

Answering every inbound call is important. You might gain a new customer, or you might be given an opportunity to help an existing customer, which in turn builds trust and loyalty to your brand. Our answering service guarantees that every call is picked up promptly, even during peak hours or after business hours. It’s like having a virtual receptionist that never takes a minute off for your business.

    Home services company using a call handling service to respond to a caller about needing help with an emergency

    Every lead gets captured effortlessly

    We don't just answer calls; we make sure to capture essential information from potential customers, turning casual inquiries into promising leads. With our call handling services, you can train your AI agent and seize every opportunity.

      A customer is calling to inquire whether a business providers service in a specific area. The call handling services replies.

      Improve your customer support without growing headcount

      Hiring full-time staff to answer calls can drive up costs, especially if you own a small business. With the power of AI, our call handling service offers a cost-effective solution to your customer service needs. You flex all the same benefits of a professional receptionist who answers calls and books appointments without hurting the bank.

        Customer making an appointment with a beauty salon through a call handling service
        Call handling key features

        What do you get with our call handling service smal business?

        Whether you need overflow support, out of hours answering, or 24/7 service, Upfirst has everything you need to make handling calls easy.

        Quick, easy setup

        How our call answering service works

        Connect your phone, tell your call handling assistant your preferences, and get back to work in under 15 minutes - no complex setup required.

        1

        Set up

        Getting started is easy. Sign up using your existing business phone number or get a new one from us. The choice is yours. No extra hardware is required.

        2

        Customize

        Set up your greeting and choose your AI’s voice to match your brand’s personality. Provide your business specifics and protocols so we know exactly how to handle your calls. Do you want it to book appointments for you? No problem. Do you want it to simply take messages so you can follow-up later? Just say the word.

        3

        Testing

        Start making a few test calls to see how everything works. Tweak until you’re satisfied with the setup. Your customized scripts can be updated at any time in your Upfirst dashboard.

        4

        Go live

        Click activate, and you’re all set! Your AI receptionist will now take calls on your behalf, ensuring that every caller gets the attention they need. It can answer FAQs, book appointments, forward calls, and more!

        Call handling services FAQs

        Don't see your question about our overflow call handling service answered here? Our support team is here to help. Get in touch today.

        What is a call handling service?

        A call handling service manages your incoming calls, ensuring they are answered promptly and professionally.  It can handle tasks like answering FAQs, booking appointments, lead qualifying, and routing calls.

        Is there support for multiple languages?

        Yes, we offer bilingual support in English and Spanish, with more languages coming soon.

        Can your service handle call overflow?

        Yes, we can handle overflow calls when your lines are busy, ensuring no customer is left waiting.

        How does your answering service handle emergencies?

        Our AI agent will respond to urgent situations based on the protocols that you set up. Whether you would like the calls to be forwarded to you or an appropriate member of your team, our AI is equipped to handle urgent calls.

        Try our call handling service for free

        Don't keep your clients waiting. Our call handling service for small businesses can help answer every call.

        Try for free