Turn your phone lines into a powerful sales channel with our professional order taking answering service. Upfirst answers calls and enter orders 24/7.
No credit card required
Inbound order taking services
Convert inbound calls into sales with an order taking service
When a shopper calls your business with questions about your products, it’s a great opportunity to provide answers, connect, and build trust – and close the sale. But what happens if you’re off the clock, or you have an overflow of calls, and potential customers are stuck hearing some annoying elevator music? Wave goodbye to potential orders!
That’s why many businesses turn to an order taking answering service, so their phone lines can be available 24/7 with someone ready to help the next customer buy their products. Imagine having your own virtual receptionist, who never takes a minute off, answers every single call, provides great customer service, and places orders for you around the clock.
That’s what you get with Upfirst’s AI-powered order taking service.
Business order taking service
Who should use our order taking services?
Finally, an answer service that does order taking and helps customers buy from you 24/7.
Give your online store the personal touch it needs. Our order taking service helps you capture phone orders, answer product questions, and guide customers through their purchases. Perfect for businesses that want to offer their customers the choice of how they want to buy.
Make ordering easier for your entire sales network. Our service handles distributor orders, answers inventory questions, and provides consistent product information around the clock. Give your representatives and customers the reliable support they need to place orders with confidence.
Turn every catalog inquiry into a sale. Our order taking team handles product codes, sizing questions, and special requests with care and attention to detail. Give your customers a helpful voice on the other end of the line who can guide them through their purchase step by step.
Benefits of an order taking call center
Companies big and small use our order taking services to grow their bottom line.
Whether someone is calling about a product on your e-commerce site at 4 in the morning or from a TV ad at 3 in the afternoon, you’ll never miss a sale, no matter what hour of the day it is. Our AI virtual receptionist is always on, capturing orders and assisting customers whenever they call.
It’s best to strike when the iron is hot, and immediate responses from an AI phone answering service keep your customers engaged. With no hold times or transfers, queries are resolved quickly, boosting both your sales and your customer satisfaction.
By addressing customer hesitations in real-time, we help lower your cart abandonment rates. Customers can get answers and complete purchases in a single call.
Train your new AI phone assistant to be your best salesperson. Customize your scripts and program it to recognize opportunities for upselling and cross-selling, raising your average order value.
High-quality service doesn't have to come with a high price tag. By using an answering service, your solutions become cost-effective, providing excellent ROI for businesses whether large or small.
AI voicemail and beyond
Upfirst's AI-powered order taking features help your business stay available whenever your customers need you. Deliver exceptional customer service and boost your sales
quick, easy setup
In just minutes, you can set up a telephone order taking service that collects all of the details you need from callers.
Step 01
Getting started with your order taking service is simple. First, sign up and choose whether to use your existing business phone number or get a new one from us (800 numbers are available too). Then, add the questions that you need your agent to ask in order to enter an order.
Step 02
Set up your personalized greeting and select your AI’s voice to match your brand’s tone. Provide us with your business specifics, product information, and customer service protocols. Train it how you would an in-house representative – except its faster because it’s AI. Then, give it a few test calls. Adjust and refine until you’re completely satisfied.
Step 03
Once everything is set up to your liking, click activate, and you’re live! Your AI receptionist will start taking calls on your behalf, providing exceptional service and order taking from day one. You’ll receive call summaries and transcripts, so you’re always in the loop.
Have a question about Upfirst's call center order taking services that isn't answered here? Get in touch with our team.
Absolutely! We offer extensive customization options, including scripts, responses, and even the AI’s voice and tone. You can tailor the system to align perfectly with your brand and customer service policies.
Yes, our AI receptionist can communicate fluently in multiple languages, allowing you to serve a broader customer base.
Yes, our AI receptionist integrates with most major CRM and e-commerce platforms with Zapier. This means all customer interactions and order details are automatically updated in your system, keeping your sales and support teams informed in real-time.
