Inbound answering service
Upgrade your customer support with our inbound answering solution. Boost customer satisfaction and lighten your workload while increasing conversions.
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Answer every call, earn more customers
Running a growing business means managing sales, customer service, and more—all at once. With so much to handle, it’s easy to miss phone calls, resulting in lost sales and unhappy customers turning away from your brand.
Our inbound answering service makes sure every single call is quickly picked up by friendly professionals who perfectly represent your brand and know your business inside and out.
Imagine having an affordable team of virtual receptionists ready to book appointments, capture leads, answer FAQs, and improve your first call resolution rate without ever tiring or stopping for a coffee break – that’s Upfirst. Stop losing callers and start building long-lasting customer loyalty to your business.
Discover the difference our inbound call service can make for your business.
Never worry about letting a customer sit on hold or get unhelpful responses. Answering callers with our inbound call center solution means customers always speak with friendly and knowledgeable receptionists no matter the time of day – no more voicemail runaround or endless hold music. The result? Happy customers who get their questions answered quickly, knowing you’ll always be there for them when they need you.
When calls pour in, it’s time to shine, not stress out. Our service stands by you during those high-volume moments—whether it’s a holiday rush or a product launch—so every caller gets the same positive experience. You focus on winning new customers; we’ll take care of the phones.
Don’t lose business just because it’s after-hours. Our inbound service stays awake so you don’t have to. Day or night, every caller speaks to a friendly virtual receptionist who can help on the spot. That means you’ll capture more leads and keep every customer feeling heard, even in the middle of the night.
Nothing drives customers crazier than long wait times, repeated transfers, and bouncing around from one rep to another. Our AI call center agents know how to address most issues right away—or direct calls to the right person the first time. Fewer follow-ups mean less busy work for your team and happier callers overall.
Make every interaction feel like it’s coming straight from you. Customize greetings, scripts, and protocols to reflect your company’s unique voice. We’ll learn your brand inside and out so customers get the information they need every single time.
No complicated call center software, no drawn-out onboarding. Sign up, give us the details, and run a quick test to make sure everything’s working just right. Then you’re off and running, with reliable inbound answering ready to go whenever your customers call.
Upfirst is packed with powerful features that allow you to affordably serve your customers and grow your business.
Never miss a call with continuous coverage that keeps you open for customers day and night. Rest easy knowing every caller receives immediate, professional attention—no matter the hour.
Pinpoint high-potential prospects by asking the right questions from the start. Filter out time-wasters and hand off only the most promising leads to your team.
Stop constantly checking for free slots and let us set appointments directly in your calendar. Free up hours every week so you can focus on what matters most to your business.
Offer comfortable communication in English and Spanish (plus additional languages on request). Expand your reach and make every caller feel at home with bilingual answering.
Collect critical caller information on the spot and take messages in a format that works for you—text or email. Stay organized and respond faster without missing important details.
Craft our receptionists to suit you best. Personalize greetings, set up on-call protocols, and fine-tune everything to match your brand tone. Deliver a consistent experience that reflects your unique identity.
Direct calls to the right department or team member in seconds. Eliminate confusion, reduce hold times, and boost caller satisfaction on the first ring.
No long-term contracts, no hidden fees. Simply pay an affordable month-to-month plan, and cancel at any time.
quick, easy setup
In just minutes, you can set up an inbound answering service with dedicated AI call center agents that know your business inside and out, ready to support your callers at any hour.
Getting started with your inbound answering servce is easy. First, sign up and choose whether to use your existing business phone number or choose a new one. We also offer toll-free 800 numbers if you prefer a more professional presence. Share your business details, call-handling instructions, and brand guidelines.
Configure your greeting and AI’s voice and personality. You’ll also set up call protocols: how you want calls routed, what information to collect, and what information to give. Test a few calls to ensure everything runs smoothly. Tweak the script or settings until it’s perfect.
When you're happy with the setup, click activate to take the system live! From that point on, our AI-powered receptionists will handle every incoming call and delight your customers.
Popular inbound calling solutions
See what industries use our solutions to help save time and grow their business.
Is your in-house team overwhelmed during peak times? Don’t let your callers wait on hold or be sent to voicemail. Our overflow service steps in to handle the excess load, ensuring every caller receives prompt attention.
Instead of hoping customers leave a message and call back later, we’ll capture their information, set appointments, and qualify valuable leads. Our voicemail assistant can significantly improve lead capture rates and customer satisfaction while saving you time.
Contractors, lawyers, IT departments, dental offices, taxi services - all benefit from using our answering services.
If you own a business that constantly takes calls and schedules appointments, Upfirst is an affordable solution to offering 24/7 support.
Have a question about Upfirst's inbound answering service that isn't answered here? Get in touch with our team.
How quickly are calls answered?
Our system picks up on the first ring. Our goal is to provide immediate and friendly assistance without leaving callers waiting.
Do you outsource your calls overseas?
No, we will never outsource to overseas representatives. Our AI receptionists are capable of answering every single call, even during times with high call volume, ensuring callers are helped quickly and accurately.
Can your service integrate with my software tools?
Absolutely. We can integrate with popular CRMs, booking platforms, and helpdesk tools with Zapier.
What are the benefits of your inbound answering services?
You’ll enjoy 24/7 coverage, improved customer satisfaction, the ability to filter and qualify leads, and book appointments directly into your calendar. It's like having a full suite of knowledgeable and capable receptionists on your team, all for one affordable monthly price.
Can it handle multiple calls at the same time?
Yes. Our system scales to handle as many incoming calls as you need—no more busy tones or missed calls.
Why is this service better than a traditional voicemail?
Live interactions lead to higher customer satisfaction and better lead capture. Voicemails often go unanswered or forgotten. With our service, you’ll never miss an opportunity.
Do you offer multiple language options?
We start with English and Spanish, and can accommodate more languages if required. Let us know your needs, and we’ll do our best to cover them.
Can I receive call updates in my email or text?
Yes, you can choose how you’d like to be notified of incoming calls, messages, or appointment requests.
Is there a lock-in contract?
We offer month-to-month plans, so you can cancel any time. No long-term commitment required or hidden fees.
How quickly can I get set up with your answering service?
Many customers are fully operational the same day they sign up, thanks to our easy setup process.
How much money will I save compared to hiring in-house staff?
The average cost of an in-house receptionist working full-time is $36,000/year. You’ll avoid overhead costs like salaries, benefits, and office space, and instead pay one affordable monthly plan, with options starting at $24.95/month.
Stop letting valuable customers sit on hold. Sign up for our inbound call service today and start helping more customers, increase sales, and build long-lasting customer loyalty.
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