Customers don't like leaving voicemails. You don't like listening to them. Upfirst's affordable message taking service is better for business.
No credit card required
No more voicemails
Do more with a 24/7 message taking service
Running a business is far from easy, with a hundred different things that require your attention every day. Every business phone call counts, but let’s face it, you can’t always pick up the phone when it rings. You might be in a meeting, on another business call, or simply need some peace and quiet to get other projects done.
With a message taking service like Upfirst, you can focus on your work without the worry of missing opportunities. More than a standard service that passes along messages to you, we can also set appointments , answer FAQs, and qualify leads, eliminating the time it takes to listen to voicemails and call back. It’s like having a whole team of dedicated virtual receptionists who never break for coffee.
Here’s the kicker: it’s actually affordable.
Benefits of our message taking service
Whether you're an attorney or an electrician, you likely have voicemails waiting to be listened to. With Upfirst, you can get to customers faster.
Never miss out on helping a customer or losing an opportunity again. With our virtual receptionists, every caller gets the attention they deserve. No more sending them to voicemail black holes or annoying hold music.
How customers view you starts with the first telephone call. By answering every call with a friendly greeting from skilled customer service professionals, you’ll show your clients that you value their time and concerns. A polished phone experience can make a world of difference in how customers perceive your brand.
When you’re tied to the phone all day, your to-do list can suffer. Let our AI phone assistant answer calls, take messages, book appointments, and attend to your clients so you can concentrate on tasks that truly need your attention – or enjoy some much needed downtime.
Our automated answering service doesn’t just pick up a call and say, “Hello, how can I help?” in a bored voice. We can learn everything there is to know about your business, so we match your brand's values while passing correct information to your customers. Tell us everything about your business so when a customer calls, we’ll answer them like an actual member of your in-house team.
More than just message taking
Upfirst offers key features that help your business run around the clock. It’s like having a whole team of receptionists for just $24.95/month.
quick, easy setup
In just minutes, you can set up a virtual receptionist who takes detailed messages with all of the info you need from callers.
Step 01
Signing up is as simple as creating an account. Once you’re in, you can choose to use your existing business phone number or get a new one through our platform. We even have toll-free 800 numbers for those who need a nationwide presence.
Step 02
After you sign up, customize your greeting and set the AI’s voice to match your brand identity. Here, you’ll also provide details about your business, and any specific instructions your callers might need. Then run a few test calls. This is your chance to fine-tune the process until everything feels just right.
Step 03
Satisfied with the test phase? Great—just click “Activate” and watch our message taking service go to work. From that moment, our AI receptionist will handle incoming calls according to your instructions. You’ll receive messages and call summaries, so you can stay in the loop wherever you are. It’s that simple. No complex hardware. No lengthy tutorials. Just a smarter, more efficient way to take calls and improve customer experience.
Have a question about Upfirst that isn't answered here? Get in touch with our team.
You control what your AI receptionist asks for. You can require contact details, job information, project requirements, appointment preferences, or any custom fields your workflow needs.
Yes. Upfirst can transfer calls in real time to you or your staff. You can set rules for when transfers occur so only urgent calls reach your team directly.
Yes. You can route notifications to specific team members, send alerts for priority messages, or forward transcripts to shared inboxes so everyone stays updated.
Upfirst sends notifications instantly by email or text with a call summary, a link to the full transcript, caller details, and next steps. You can also review messages and call logs from your dashboard at any time.
Pricing for a message taking service is simple and billed monthly. There is no setup fee, no contract, and every plan includes a 14 day free trial so you can test the service before committing. Upfirst starts at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. Each plan gives your business consistent support and reliable message taking without extra or hidden fees.
You can choose to send all calls, only after hours calls, or overflow calls that your team cannot answer. This makes the message taking service flexible for any workflow.
Spam calls, quick hang ups, and calls under 15 seconds are filtered out and never billed. This keeps your message taking service focused on real customers without wasting minutes on junk calls.
