Call message taking service

A message taking service you and your customers will love

Customers don't like leaving voicemails. You don't like listening to them. Upfirst's affordable message taking service is better for business.

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Real estate agent using a message taking service to talk to a new customer

No more voicemails

Do more with a 24/7 message taking service

Running a business is far from easy, with a hundred different things that require your attention every day. Every business phone call counts, but let’s face it, you can’t always pick up the phone when it rings. You might be in a meeting, on another business call, or simply need some peace and quiet to get other projects done.

With a message taking service like Upfirst, you can focus on your work without the worry of missing opportunities. More than a standard service that passes along messages to you, we can also set appointments, answer FAQs, and qualify leads, eliminating the time it takes to listen to voicemails and call back. It’s like having a whole team of dedicated virtual receptionists who never break for coffee.

Here’s the kicker: it’s actually affordable.

Benefits of our message taking service

How can our message taking service benefit your small business?

Whether you're an attorney or an electrician, you likely have voicemails waiting to be listened to. With Upfirst, you can get to customers faster.

Pick up every call, even outside of business hours

Never miss out on helping a customer or losing an opportunity again. With our virtual receptionists, every caller gets the attention they deserve. No more sending them to voicemail black holes or annoying hold music.

    A customer wants a quote for their business. The are assisted by a message taking service.

    Improve your professional image

    How customers view you starts with the first telephone call. By answering every call with a friendly greeting from skilled customer service professionals, you’ll show your clients that you value their time and concerns. A polished phone experience can make a world of difference in how customers perceive your brand.

      An insurance company uses a message taking service to update their customer's policy

      Free up valuable time for other tasks

      When you’re tied to the phone all day, your to-do list can suffer. Let our AI phone assistant answer calls, take messages, book appointments, and attend to your clients so you can concentrate on tasks that truly need your attention – or enjoy some much needed downtime.

        A towing company is getting a call from a property manager. Their message taking services takes down the details.

        Provide a better customer experience

        Our automated answering service doesn’t just pick up a call and say, “Hello, how can I help?” in a bored voice. We can learn everything there is to know about your business, so we match your brand's values while passing correct information to your customers. Tell us everything about your business so when a customer calls, we’ll answer them like an actual member of your in-house team.

          An IT company gets a call from a frustrated user. Their message taking service asks for their email.
          More than just message taking

          What do you get with our message taking answering service?

          Upfirst offers key features that help your business run around the clock. It’s like having a whole team of receptionists for just $24.95/month.

          quick, easy setup

          How our message taking services works

          In just minutes, you can set up a virtual receptionist who takes detailed messages with all of the info you need from callers.

          1

          Set up

          Signing up is as simple as creating an account. Once you’re in, you can choose to use your existing business phone number or get a new one through our platform. We even have toll-free 800 numbers for those who need a nationwide presence.

          2

          Testing

          After you sign up, customize your greeting and set the AI’s voice to match your brand identity. Here, you’ll also provide details about your business, and any specific instructions your callers might need. Then run a few test calls. This is your chance to fine-tune the process until everything feels just right.

          3

          Go live

          Satisfied with the test phase? Great—just click “Activate” and watch our message taking service go to work. From that moment, our AI receptionist will handle incoming calls according to your instructions. You’ll receive messages and call summaries, so you can stay in the loop wherever you are. It’s that simple. No complex hardware. No lengthy tutorials. Just a smarter, more efficient way to take calls and improve customer experience.

          Message taking service FAQs

          Have a question about Upfirst that isn't answered here? Get in touch with our team.

          What are the benefits of a message taking service?

          A message taking service ensures you never miss critical calls or potential leads. It helps you build stronger customer relationships, maintain a professional image, and free up your time for other important tasks. You’ll also save on the costs of hiring in-house staff while keeping customers happy.

          How do I know if I need a message taking service?

          Are you consistently missing calls? Do you receive complaints about unanswered phones? Are leads falling through the cracks? If you answered yes, a message taking service can greatly improve your communication, boost your professional reputation, and capture every important inquiry.

          What if two callers dial in at the same time?

          Our AI is built to handle simultaneous calls so your customers never face a busy line. This scalability means you’re prepared for busy seasons, special promotions, or unexpected surges in high call volume.

          What if I need to ask the caller specific questions?

          Your message taking agent can be trained to answer calls exactly how you would. Add custom instructions for lead capture, appointment scheduling, or any other situation.

          Where will my messages show up?

          A summary of the call will be sent to your email, along with a full transcript. We record every call for no additional cost. Log in anytime to review your call recordings.

          Try our message taking service for free

          It shouldn't cost hundreds of calls just to take a message. Upfirst offers a free trial and prices begin at just $24.95 for 30 calls.

          Try for free