Telephone call screening
Drastically cut down on spam calls, serve your customers better, and prioritize your work with our call screening service.
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Screen calls and eliminate disruptions
Every business owner has felt that moment of dread when the phone rings—should you pick up, or could it be another spammer wasting your time? Maybe it’s a new customer ready to place a huge order. Or perhaps it’s another unwarranted sales pitch or scammer wanting to get into your pockets.
The problem is real: you don’t want to miss out on new opportunities, yet you can’t waste time on unwanted calls.
With a call screening service like Upfirst, you can easily cut out wasted time on pointless phone calls so you can stay focused on your day – because our service pre-screens and gathers information for you. You can think of it as having your very own affordable virtual receptionist who never vacations or breaks for lunch, and is always ready to greet your actual customers or send spam callers back to the shadows.
Get ready to reduce spam headaches while better serving your real customers and growing your business.
Discover why businesses love our call screening features and use our service to answer calls to help keep their business focused.
One of the biggest frustrations is how spam calls and irrelevant inquiries derail your day. With our screening telephone calls feature, you decide who can reach you directly. Set up criteria based on call source, caller ID, or even the caller’s responses to automated prompts. You’ll never again have to endure unwanted sales pitches—unless you actually want to.
Stop sending frustrated customers to a business voicemail. Our automatic call screening will filter between the spam calls and real callers who want your business, and either take their message or instantly route them to the right person, whether that’s sales, support, or your personal line – all based on the rules you set. It’s a win-win: you’ll be alerted immediately to a prospective client, and your callers will feel valued.
Never miss out on another valuable lead. After the screening process, you'll know which legitimate calls need an immediate follow-up and which ones can wait. It's an easy way to improve your customer experience and keep your attention on the calls that will help grow your business.
No one wants to listen through a barrage of telemarketers just to find one genuine customer call. Our AI phone assistant will follow your exact guidelines and scripts, so you can intelligently filter out and prevent spam calls from interrupting your day. You’ll receive fewer junk calls overall, giving you more mental energy to take on projects that help grow your business.
Not only can you screen or block calls with our call screening service, but you can use our extended screening options to directly schedule appointments and ask qualifying questions to prospective clients, saving you more time by reducing call backs. If that doesn't suit you, you can customize us as your own personal customer support team to help answer FAQs or troubleshoot customer issues. Whatever it is, it's all within your control.
Manual phone answering can easily drain away time—especially when half the calls turn out to be irrelevant. Our screening telephone calls solution takes back much-needed time. By automating the stages of each call, your human team can jump in only when needed. The result? Fewer interruptions, more productive employees, and a better experience for everyone involved.
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quick, easy setup
In just a few minutes, you can set up an affordable virtual receptionist who can screen your calls, serve your actual customers, and send spam callers packing.
Begin by creating your account. Choose whether to connect your existing business phone number or pick a new one—toll-free 800 numbers are also available. This setup process is quick and intuitive; you’ll be ready for the next step in just a few clicks.
Now for the fun part: customize your greeting, select your AI’s voice, and input key details about your business so the AI can properly screen calls. For example, let it know how to handle common inquiries, what information to collect from potential leads, and how to identify urgent support requests. Place a few test calls yourself or with your team to confirm everything works smoothly. Adjust settings as needed until you’re fully satisfied with the experience.
Once you’re happy with the setup, click “Activate” to go live. From that moment on, your AI receptionist will answer inbound calls 24/7, screening and routing them based on your configured protocols. You can keep track of everything via our dashboard or through instant notifications sent via email or SMS—whichever method suits you best.
Upfirst is packed with powerful features designed to keep interruptions at a minimum. With these call screening features, you can stay focused on your workday and improve workplace efficiency.
Screen every incoming call to block spam and identify real leads. Let our AI handle the heavy lifting so you stay focused on what matters.
Automatically route calls to the right person or department. Customize rules for language preferences, business hours, and more.
Act on important calls immediately with real-time alerts via text, email, or mobile app. Never miss a hot lead again.
Capture detailed messages when no one is available to answer with message taking features. Forward them instantly so you never miss critical details.
Filter out unserious leads or spam calls by setting lead qualification rules. Invest your energy only in calls that truly matter.
Keep your business open around the clock with an AI receptionist that never sleeps. Let customers connect anytime, day or night.
Offer callers an experience in the language they prefer. Simply add bilingual answering protocols in Knowledge settings in our dashboard and go.
Automate scheduling over the phone and eliminate the back-and-forth. Let our AI set appointments and automatically update your calendar.
Telephone call screening service
Discover how industries use our answering services to grow their business.
Give clients peace of mind while eliminating spam calls. Our AI-powered call screening services handle policy inquiries, claims updates, and appointment scheduling so your insurance agents can focus on delivering top-notch coverage.
Stay on the job site without missing a potential lead or crucial update, whether you're in landscaping, HVAC, roofing, and more. Our telephone call screening filters out time-wasting calls and routes priority requests—like quotes and project timelines—straight to you or your team.
Whether you’re a real estate agent, dental office, legal firm, or accountant, our flexible solution adapts to any industry that depends on phone answering to grow their business and help customers. Let our virtual receptionist manage inbound calls so you can focus on growing your business.
Have a question about Upfirst's call screen service that isn't answered here? Get in touch with our team.
How does call screening work?
Our AI greeting prompts the caller to identify themselves or their reason for calling. Based on your rules—like keywords, caller ID, or menu options—the system decides whether to route, record a message, or block the call entirely.
Can I receive call updates in my email or text?
Absolutely. You can opt for email, SMS, or push notifications to stay in the loop on every important call.
Why would I need call screening?
If you’re tired of spam and wasted hours on irrelevant calls, or you simply can’t afford to miss important calls, telephone call screening is a game-changer. It’s like hiring a full-time receptionist without the overhead. No callers will get past your receptionist unless you want them to.
Can your service integrate with my software tools?
Yes. We offer integrations with popular CRMs, scheduling tools, and support ticket platforms so that all your call data syncs seamlessly across your workflow.
Can it handle multiple calls at the same time?
Our AI receptionist phone system can answer calls simultaneously with ease. No one gets a busy signal.
Why is this service better than a traditional voicemail?
Voicemail leaves callers uncertain if—or when—they’ll get a response. Our AI actively engages them, routes urgent calls immediately, and provides a more professional experience that reflects well on your brand.
How much does your call screening service cost?
We offer tiered plans for businesses of all sizes. Choose the plan that suits your call volume, and upgrade any time as your business grows. Upfirst's Starter plan starts at an affordable rate of $24.95 per month for 30 calls. See more here.
How much money will I save compared to hiring in-house staff?
Between salary, benefits, and training, a full-time receptionist can be costly. Our service lets you scale without adding headcount, ensuring you only pay for what you need—helping you save thousands each year.
To put it into comparison, the average salary of a full-time receptionist is $36,000 per year. You can think of our service as a whole team of qualified virtual receptionist for an affordable monthly plan starting at $24.95 per month.
Never let a spam call bother you again. Sign up for our call screening service and start serving your customers and prioritize the most important calls. Try our free trial today!
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