Upfirst's answering service for property management
Tenants calling non-stop but never leaving voicemails? Our property management answering service handles every call professionally, collects the details you need, and delivers organized summaries.
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Answering service for property management companies
We've all been there - showing a property when a tenant calls frantically about maintenance, or trying to focus on lease paperwork while calls keep rolling in. As a property manager, your attention is already split between countless tasks. Traditional property management call centers promise a solution, but often less than exceptional customer service at premium prices.
Upfirst's property management answering service takes a smarter approach. Our AI virtual receptionist can be trained to answer incoming calls exactly as you would. You set the rules - which maintenance issues need immediate attention, what questions to ask prospective tenants, how to handle after-hours emergencies.
The result? You stay focused on high-value tasks while knowing every call is handled professionally. No more interruptions during showings, no more back-to-back calls disrupting your workflow, and no more choosing between being available and being productive. Let Upfirst schedule appointment, deal with maintenance calls, and provide 24/7 answering even outside of your regular business hours.
Benefits of our property management answering service
Property management is an around-the-clock job. Upfirst is your 24/7 virtual receptionist, ready to help you keep tenants happy, maintenance staff informed, and your leasing office focused on bringing on new clients.
Apartment answering service
With Upfirst, it only takes a few minutes to set up our answering service for your property management company.
Start by inputting key information about your property management business. Think about the types of questions you typically get and any unique aspects of how you operate. Use this to customize your AI agent's responses to match your management style and preferred tone. Upfirst integrates seamlessly with tools like Buildium or Appfolio, ensuring your calls and data stay connected from day one.
Before going live, run a few test phone calls to ensure your AI agent is responding the way you want. Listen to how it handles different scenarios and make adjustments as needed until it's just right for your property management business. You can easily tweak the answering service's responses based on these results.
Once you're happy with the setup, you're ready to go live. You can either forward just overflow calls to Upfirst or you can have our virtual receptionist answer all of your phone calls. If you need any help along the way, our support team is ready to assist. We're committed to ensuring your call answering service works exactly as you expect it to.
With a live answering service for property management, you get 24/7 availability, bilingual support, message taking and forwarding, appointment scheduling, plus call screening and forwarding.
Upfirst's professional answering service for real estate is like having an in-house receptionist at your leasing office. It can capture all incoming calls, collect the information you need, and email you a detailed summary. This means more qualified leads and less time spent on phone tag.
Improve tenant satisfaction by ensuring their calls are always answered on the first ring. Upfirst can handle maintenance requests 24/7, giving tenants the attention they need when they need it. Happy tenants are more likely to stay, reducing turnover rates.
Sometimes maintenance emergencies happen when your office staff is busy. Upfirst can take detailed messages about maintenance requests, asking the specific questions you need to differentiate between emergency calls and non emergency calls. This means you get all the necessary information upfront, reducing back-and-forth and streamlining your maintenance process.
Upfirst provides property managers with a peace of mind knowing telephone calls will be answered professionally, 24/. Let your property management team focus on more important matters and leave call answering to us. With fewer distractions, your team can dedicate more time to important tasks like maximizing occupancy and marketing available units.
Stay on top of things, even when you're off the clock. Upfirst is always available to answer after-hour calls, ensuring that no inquiry goes unanswered. Our voicemail assistant takes messages, sends you summaries, and provides you with call recordings and full transcripts. This means you can review important information at your convenience, without having to rush to pick up every call.
The short answer: everyone. Upfirst is a pro at multitasking and making your life as a property manager, landlord, or investor easier.
Is your property management office overwhelmed? We can handle your calls, keep tenants happy, and let you focus on what you do best - keeping your occupancy and community review ratings up.
Impress potential tenants without sacrificing all your time and energy. With Upfirst, you can provide professional, responsive communication to your tenants and leads, freeing you up to focus on growing your portfolio in real estate.
Need to be reachable even after hours? Upfirst can answer calls from residents, collect details for maintenance requests, and keep communication flowing.
Tired of constantly missing calls mid-viewing and feeling a step behind on urgent issues? Upfirst's apartment answering service can handle automatically pick your phone calls, keep tenants satisfied, and lighten your workload.
Want to turn more calls into new residents? That's what you can do with Upfirst's answering service! Capture more leads, schedule tours, and provide answers about the application process - all without missing a beat.
You can still provide professional service without extra staff. Upfirst delivers premium customer service 24/7, so you can focus on getting those new leasing agreements across the finish line.
Have a question about our virtual receptionist for property management that isn't answered here? Get in touch with our team.
How much does your answering service cost?
We understand that traditional property management call centers can be prohibitively expensive, especially when you're managing multiple properties with a small team. Our service starts at just $24.95 for 30 calls - making professional 24/7 coverage affordable even for independent property managers. No hidden fees, no long-term contracts.
Do I have to change my business phone number?
Not at all. Keep your existing number and choose how you want to use our property management answering service. Forward all calls to us, or just the ones you can't answer. Many property managers set up conditional forwarding - so when they're showing a property or handling an emergency maintenance issue, calls automatically route to us instead of going to voicemail.
Do you offer call routing?
Yes, our call routing feature allows you to direct calls to the right person or department, ensuring that urgent matters are addressed promptly. Whether it’s a maintenance emergency or a prospective tenant inquiry, our system can route calls to your office, cell phone, or any other designated number.
How do you handle after-hours maintenance emergencies?
We follow your exact protocols for emergency triage. You tell us what constitutes a true emergency (like a burst pipe) versus what can wait until morning (like a dripping faucet). We'll only call up for the urgent issues you specify, while professionally logging everything else for your morning review.
What information do you collect from callers?
That's up to you. For maintenance requests, we can collect unit numbers, detailed issue descriptions, and access instructions. For prospective tenants, we can gather their requirements, timeline, and contact details. You get organized summaries instead of voicemails.
What if multiple people call at the same time?
Unlike a solo property manager who can only handle one call at a time, our service manages multiple simultaneous calls seamlessly. So when one tenant is having a maintenance emergency while another is repeatedly calling about lease paperwork, both get immediate professional attention.
Can you connect with my property management software?
Yes! Through Zapier, Upfirst integrates with thousands of apps including popular property management platforms. This means maintenance requests, lead inquiries, and tenant communications can flow directly into your existing systems. Many property managers use this to automatically create maintenance tickets or update tenant records, saving even more time.[The revision:Addresses the solo property manager's need for flexibilityAcknowledges cost concerns raised in Reddit threadsEmphasizes practical integration benefitsMaintains focus on key pain points like missed calls during showingsUses natural language while incorporating service keywords]Would you like me to refine these further or help with additional FAQs?
Our answering service isn't just about picking up your leasing calls - it's about making your life as a property manager manageable, your tenants happier, and your business more successful.
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