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Towing dispatch answering service for busy tow companies
Upfirst is the AI towing dispatcher that answers every call, quotes the tow on the spot, and sends the job to the right driver.
Try for free
Book a demo No credit card required
See it answer a towing call
Watch Upfirst take a call, quote the tow, and pass the job to a driver.
Benefits
What a towing dispatch service does for you
When a driver is stranded, they call the first company that answers. Upfirst makes sure that is you, day and night, even when several calls come in at once.
Handle high call volumes
When three or four calls hit at once, Upfirst answers every one, so nobody waits and no job is lost.
Faster dispatch
Urgent tows go straight to the right driver through smart dispatch, with the location and vehicle details already collected.
Instant, accurate quotes
Callers asking for a price get an accurate quote on the call, so you win more price shoppers before they ring someone else.
Integrations
Integrations for towing companies
Your AI receptionist ties into the dispatch and tracking tools your towing business already uses
Key features
What your AI towing dispatcher can handle
From price quotes to impound lookups, Upfirst handles the calls that fill your day.
How it works
How our towing answering service works
Setup takes minutes, and you control every part of the call.
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Step 01
Answer and collect the details
Upfirst answers and gathers what you need: where the vehicle is, where it is going, the year, make, model, and color, what is wrong, and when they need service. If the caller does not have an address, it works from a cross street or a nearby landmark.
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Step 02
Quote the tow
Upfirst works out the driving distance and gives the caller an accurate price estimate on the call.
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Step 03
Dispatch and follow up
If the caller wants a truck, Upfirst transfers the job to the right driver or sends the details by text, with a fallback to the next person if no one answers.
Towing answering service FAQs
Have a question about our answering service that isn't answered here? Get in touch with our team.
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Yes. Upfirst asks where the vehicle is and where it is going, works out the driving distance between the two, and applies the rates you set to give the caller a price on the call. Because it uses your own pricing, callers hear an estimate that matches what you charge. The final price can still vary with vehicle size or the exact route, and Upfirst can mention that when it quotes.
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Upfirst asks for whatever the caller can give: a nearby business or landmark, a cross street, or a highway exit. It uses that to pin down the location and calculate the distance from there, so it can still quote even when the caller does not have an exact address.
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Yes. Upfirst can transfer a caller to a live person while they are still on the line, and you decide who that is. It can route to the right driver based on the caller's location, and if that driver does not answer, it moves on to the next person you have set. If no one is available, it takes a message with the details and sends it to your team.
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Yes. Upfirst talks with the caller to find out exactly what they need, whether that is a jump-start, fuel, a lockout, or a tow, then handles the call the way you have instructed. Depending on your setup, that can mean dispatching help, transferring the caller, or taking down the details and passing them to your team.
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Yes. When a caller asks whether you have their vehicle, Upfirst can look it up by license plate. It connects to most third-party impound and dispatch systems through their API, so it can search your records and tell the caller what it finds.
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Upfirst speaks English, Spanish, and 35+ other languages, and it switches automatically based on what the caller speaks, so you do not set it per call. Your call transcripts and summaries are still translated into the languages you prefer, so your team can read every call no matter how it came in.
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Yes. You control the greeting, the questions it asks, the information it collects, and how it handles each type of call. You can train it on your services, hours, service area, rates, and common questions, and adjust any of it as your business changes.