Keep roadside customers happy with our AI-powered towing answering service.
No credit card required
Answering service for towing companies
Get your roadside customers covered
Get back to what matters – towing vehicles, not missing calls. Stranded drivers need help fast, and missed calls can mean lost business and frustrated customers. Traditional staffing can’t always guarantee 24/7 coverage, leaving your company vulnerable during nights, weekends, and holidays.
Upfirst’s AI receptionist bridges that gap, capturing every call and handling their requests with the professionalism and responsiveness they appreciate hearing after a sudden collision or carburetor trouble. Setting it up is easy and completely customizable.Free up your tow truck drivers to focus on what matters most: getting customers back on the road.
Benefits
Discover how towing company owners are reclaiming their time with our professional answering service.
Customers needing a tow are often in urgent situations. Instead of waiting on hold or being sent to voicemail, our answering service can take messages or quickly connects drivers to the help they need, cutting down on wait times and ensuring customers feel taken care of.
Our AI answering service is designed to handle calls in high volume, even during peak times. Whether it’s a busy weekend or an unexpected rush of calls, our service ensures that no call goes unanswered.
With the ability to connect directly to on-call drivers, our AI phone assistant can dispatch help in real-time, making sure you’re there for customers during emergency situations. Reliable and responsive, it’s an ideal solution for fast-moving towing operations.
Fast, friendly responses make a real impact. Quickly engaging with clients builds trust and builds your reputation, leading to more business and referrals. By having 24/7 availability, you improve your customer experience, and shows the customer you value their time.
Integrations
Your AI receptionist ties into the dispatch and tracking tools your towing business already uses
key features
At Upfirst, we answer the phones for you so you can stay focused on helping your next stranded customer. With 24/7 availability, we make sure that every driver who calls in gets the attention they need – and they’ll never get sent to voicemail again.
Quick, easy setup
Connect your existing business line, customize how we handle your dispatch calls, and let us take over within 15 minutes. No complicated setup or new equipment needed.
Step 01
Create your Upfirst account in minutes. Connect your current tow truck business phone number or get a new number that’s dedicated to your AI virtual receptionist.
Step 02
Enter information about your towing services, hours of operation, and common customer requests. Create custom scripts that fit different situations, such as roadside assistance, parking violations, or vehicle transfers from the repair shop. We generally recommend a few practice calls to fine-tune responses. Use these insights to update your AI’s knowledge base, edit scripts, and optimize any call handling processes
Step 03
Start your towing company answering service by clicking “activate”. Your AI assistant will immediately handle calls, capture leads, and answer calls 24/7. Review call summaries, call transcripts, and recordings to understand how your AI is handling calls.
Have a question about our answering service that isn't answered here? Get in touch with our team.
Our AI agents will gather the necessary information from the customer, including their location, vehicle details, and the specific type of assistance needed. Then, it can follow any protocols you want. Do you want it to take a message and send it to the next driver? Or do you want to dispatch the call to the next available driver? Whatever you want it to do, just let us know.
While Upfirst can’t directly dispatch your cleaning technicians, we can certainly help you manage urgent situations efficiently. Your AI receptionist can be programmed to identify keywords like “emergency” or “urgent” and immediately route calls to a designated on-call employee based on your instructions.
Yes, our AI can be trained to match your specific needs, including details about your services, business hours, and frequently asked questions. This ensures your customers receive accurate information tailored to your towing company.
