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The voicemail assistant that actually speaks with customers
It’s time to ditch traditional voicemail. Reduce call backs and get an AI voicemail assistant who can speak to your callers, book appointments, qualify leads, and more.
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With Upfirst, someone who would’ve been on hold now gets help right away. Whether they just want to know the exam fee or refill a prescription, the AI can handle it. Clients love that.
Your AI, she’s amazing. She sounds great and is very responsive. Residents love it because they feel heard, and prospects get the information they need right away.
Upfirst fit our non-profit's budget and ended up giving us more flexibility and control over calls than we got with our previous answering service.
How it works
Get started with a virtual assistant voicemail in just a few minutes
Sign up, tell us about your business, and let Upfirst handle your calls.
We pick up on the first ring
We pick up each call on the first ring, no matter the hour of the day. Your callers enjoy a quick response and will always reach a helpful voice.
You get the updates and save time
Get call summaries delivered to you via SMS and email. Get peace of mind as we answer your calls and you follow up with who you want.
Meet the replacement to voicemail
What exactly is a voicemail assistant?
No matter what type of business you run, answering every phone call is nearly impossible. We get it – there’s either too much on your plate, or you can’t always be near the phone. But traditional voicemail is impersonal, and customers hate hearing “Leave your message after the tone.” Now, you’re left with playing catch up, responding to every business voicemail at the end of the day.
You probably lost a few customers because you couldn’t help them right away. With Upfirst’s voicemail assistant, you don’t have to worry about losing customers while you’re too busy to answer – because it’s a voicemail that actually holds conversations with your customers.
Imagine having an incredibly affordable virtual receptionist who can help book appointments, capture leads, answer FAQs, and even offer bilingual support around the clock – that’s Upfirst. Get ready to reduce callbacks, help your customers, and save yourself time.
Benefits of a voicemail assistant
Why should you use a voicemail assistant?
Discover the difference an AI voicemail can make for your business.
Voicemail that actually answers calls
Never worry about missing another important call or having a full voicemail box to respond to. Our 24/7 voicemail answering service engages your customers for you, so your customers always have a voice to speak with rather than a busy signal. You can stay focused on your work, knowing your callers will feel heard.
Save time by automating your calls
Think about all those phone calls you or your staff have to answer daily. Even a simple question—like “What are your store hours?”—can eat into valuable time. Now, not only can you filter out simple questions, but you can instruct our voicemail assistant to set appointments for you, and even ask qualifying questions to distinguish the more serious buyers. Spend less time tethered to your phone and more time serving your clients.
Customize your voicemail assistant to your needs
Our voicemail service is totally customizable to suit you best. Not looking to qualify leads or set appointments? Not a problem. You can set it up to only answer FAQs and take messages. Plus, you can customize your AI call answering service to match your brand's personality.
Impress callers with professional, human-like answering
Getting sent to voicemail when we need something is always frustrating, and can set the tone for how customers view your business. By having a voicemail receptionist that always answers, your callers can get what they need right away, leaving a positive lasting impression and a better look on your professional image.
Prioritize the most important callbacks
Too busy to answer the phone? No need to worry when our virtual assistant voicemail picks up for you. You’ll get call summaries delivered directly to you via SMS and email, so you can quickly tell if the call needs a call back or not. That also means you won’t be bothered with those annoying robocalls.
Fill slots in your calendar even when you’re not at the phone
Being unable to answer the phone doesn’t have to mean an empty calendar. Your virtual assistant voicemail helps set appointments by sending your callers’ info straight to your CRMs or sending your calendar link via SMS while on the call. Whether you’re a busy contractor or just starting up a chiropractic office, book more appointments with a voicemail assistant and grow your business.
AI voicemail and beyond
What do you get with our voicemail assistant?
What makes our voicemail assistant stand out? We go beyond voicemail-to-email and have packed Upfirst with powerful features that allow you to affordably serve your customers and save much needed time.
quick, easy setup
How to get started with your virtual assistant voicemail
In just minutes, you can set up an AI voicemail assistant who takes detailed messages with all of the info you need from callers.
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Step 01
Set up
First things first: create your account. Use your existing business number or opt to get a new one through us—whichever works best for you. The system will guide you through each step, from entering your business information to selecting specific features. Once you’re signed up, you’ll access a secure dashboard that lets you configure your voicemail assistant.
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Step 02
Testing
Before you activate your new voicemail assistant, you’ll want to make sure it’s suited for your business. During the testing phase, you can set up your customized greeting, choose from various AI voices, and provide details about your business specifics. For instance, do you want your callers to hear a polite introduction, or would you rather jump straight into capturing a message? You set the rules, and our assistant follows them. We recommend running a few test calls to check things like voice clarity, tone, and flow. If you need to tweak anything, it can be changed at any time.
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Step 03
Go live
Once you’re satisfied with the testing phase, it’s time to go live. Just click “Activate” and your AI receptionist goes live instantly. From that moment onward, your voicemail assistant will greet incoming calls, assist customers, and capture all relevant information. You’re free to focus on big-picture tasks or simply enjoy your free time, knowing your calls are in capable hands.
Voicemail assistant FAQs
Have a question about Upfirst's virtual voicemail assistant that isn't answered here? Get in touch with our team.
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A voicemail assistant ensures that your calls are greeted in a friendly, professional manner 24/7. It can answer basic questions, take messages, set appointments, capture leads, and even handle bilingual support. The biggest benefits include saving time, improving customer satisfaction, and capturing leads even when you’re not available.
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If you’re missing calls, struggling to keep track of messages, dealing with a voicemail box that’s constantly full, or finding that your customers are getting frustrated with traditional voicemail, you probably need a more a better solution. Our voicemail assistant is especially helpful for businesses or professionals who can’t always pick up the phone but still want to deliver a great customer experience.
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Upfirst's voicemail assistant begins at $24.95/mo for 30 calls. Unlike traditional virtual receptionists, don't charge extra for call transcripts, notifications, or integrations.
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Absolutely. You can try the voicemail assistant free for 14 days—no credit card required. You’ll get full customization so you can see exactly how it handles calls, messages, and appointments before you commit.
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Although native integration is still in the works, you can still integrate with Zapier and connect to +7,000 apps and software so that you can connect with your calendar and other CRM tools. Set appointments, pass lead info, send automated emails/texts, and much more.
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You’re in the driver’s seat. Write your own opening and closing lines, tweak the script questions, and decide exactly how calls flow (forward only certain leads, take messages for others, or send everything to voicemail). All of it lives in your dashboard, where you can update it any time.
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We’ve designed our platform so that anybody who owns a business can easily log in and update their scripts and call handling. No complicated workflow builders. You can find help articles in your account, and our team is also always available to step in and assist in the set up process so you can get started in no time.