Keep your business moving forward. Capture every booking inquiry, day or night, with reliable answering for transportation companies.
How it works
Sign up, tell us about your transportation business, and let Upfirst handle every call.
Give us the details on your transportation company and any specific instructions for your team. We’ll make sure every caller gets the right information and help, every time.
From customer bookings and delivery updates to urgent logistics questions, every caller gets a helpful and friendly voice. No more voicemail, no more missed jobs.
After every call, you get a summary of the conversation and key details delivered right to your phone or email, so you’re always in the loop and can follow up quickly.
24/7 answering service for transportation
Answering every single call is difficult to do in business, but no business owner wants a customer to go to voicemail either.
In the transportation industry, any missed call could mean a missed delivery, a delayed pickup, or a lost customer. Whether you’re running a local taxi fleet, a logistics company, or a freight service, customers need to reach you fast and expect communication. That’s where our transportation answering service comes in:
See how our call handling service helps small businesses answer calls every day.
Every incoming call could mean a new job, a loyal customer, or a critical update. With our inbound answering service, every call is answered from the first ring, whether you’re on the road, managing dispatch, or handling logistics. We'll let you know what the call was about via text and email as soon as the call ends. No more missed business or frustrated clients.
Hiring full-time staff to answer the phones around the clock is expensive and not always practical for smaller transportation companies. Our affordable answering service makes sure you can keep answering phone calls without overspending, so you can focus your resources on growing your fleet and business.
Your expertise is best used managing vehicles, routes, and client relationships, not answering routine calls. Let Upfirst handle your call traffic so you can concentrate on operations, securing new contracts, and delivering excellent service. Plus, our spam blocking answering service always filters out any spam so you're not distracted.
Every transportation business is different. We adapt to your call flow, whether you need simple message-taking, lead qualification services, after-hours support, or urgent dispatch notifications. Customize how we answer your calls so that we fit right into your workflow.
No complicated setup here. Just sign up, tell us about your transportation business, and set your call preferences. You’ll have a professional automated answering service in place within minutes, and our team is always available to help if you need it.
Get affordable, professional call handling designed for small businesses and busy business owners.
Never miss a booking or urgent call again. Make sure each caller reaches a friendly voice, never a voicemail.
Receive immediate alerts via SMS and email about urgent jobs, cancellations, or changes so you can react quickly.
Connect drivers and dispatchers instantly for faster response times and smoother operations.
Keep your lines clear of telemarketers and robocalls so only real business gets through.
Support your diverse clientele with friendly agents fluent in English, Spanish, and more.
Capture every key detail from customers, brokers, or drivers and deliver them to you instantly.
Customize call routing rules and direct important inquiries to the right contact.
Automatically push caller data into your preferred tools via Zapier.
Book pickups, drop-offs, or consultations directly into your Google or Microsoft calendar, saving you time.
Virtual receptionist for transportation business
Got no time? No worries. Setting up your AI voice agent takes less than a day.
First things first: create your Upfirst account. It's free to try for 14 days. Then, customize your AI's greeting, choose its voice, and add the basic details about your business.
Upload details about your routes, pricing, scheduling policies, and answers to common questions. You can also set instructions for special requests or after-hours calls, so your AI receptionist handles every call just the way you want.
Make a few test calls to see your answering service in action. Simulate real customer questions, like booking a ride or tracking a shipment. Adjust your Knowledge Base until you’re confident in the responses.
Ready to roll? Start forwarding your calls to your new AI phone answering service. Your virtual receptionist will answer inquiries, schedule jobs, and capture leads 24/7, so you never miss an opportunity to keep your transportation business moving.
Whether you need to pass contact info to Salesforce or send appointment updates to Google Calendar, our Zapier integrations easily passes the data you need.
Have a question about our answering service that isn't answered here? Get in touch with our team.
How much does a transportation answering service cost?
Pricing for a transportation answering service depends on the number of calls you expect each month. Upfirst has no setup fee or contract, and every plan starts with a 14 day free trial so you can test the service before committing. Plans begin at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. See more about pricing.
How does the setup process for a transportation answering service work?
Setup is quick and handled online. After you create your account, you add your business details and give the agent instructions on how you want Upfirst to answer transportation calls. Most teams are fully set up in under a day, and you can update your settings any time.
Can I keep my current business number when I sign up?
Yes. You can keep your existing transportation business number. You can simply and easily forward calls from your business number to your Upfirst agent, so your calls route into the answering service without any changes on the customer side.
How does Upfirst handle spam calls for transportation businesses?
Spam calls never count against your monthly plan. Upfirst does not charge for spam, quick hang ups, or calls shorter than 15 seconds. The AI agent can also detect and block spam calls automatically so your transportation team only sees real customer inquiries.
Does Upfirst support callers who speak other languages?
Yes. Upfirst can speak more than 30 languages and will switch languages automatically when needed. Call transcripts can also be translated into your preferred language.
Can I use Upfirst only for after hours or overflow transportation calls?
Yes. You can run Upfirst during specific hours, as an after hours answering service, or only for overflow calls when your team is busy.
How will I be notified when a transportation call comes in?
You receive instant notifications through text message and email. Each notification includes caller details, intent, and a full transcript so you can respond quickly.
Never miss a call or a booking again. Let our virtual receptionists handle your transportation business calls, so you can keep your operations running smoothly. Start your free trial now!
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