Make sure every call gets answered, even when you're busy. Never miss a media inquiry, partnership, or important call again.
How it works
Sign up, tell us about your PR company, and let Upfirst professionally handle every call.
Share information about your business, and any specific instructions for handling media inquiries, client calls, or urgent requests. We’ll follow your directions each time.
Every caller will be greeted by a friendly, knowledgeable voice. No more missed calls or unanswered media requests. Just reliable, professional service around the clock.
After each call, you’ll receive a call summary and recording via SMS or email. You’ll always know who reached out, the reason for their call, and any messages left, so you can follow up fast and keep your PR efforts on track.
24/7 answering service for public relation agencies
Trying to answer every single call is like doing the impossible. You get busy when the phone rings and you're unable to answer.
In public relations, these missed calls could mean a missed media opportunity, a delayed client update, or even a crisis left unmanaged, which is why PR professionals and agencies choose our public relations answering service:
See how our call handling service helps small businesses answer calls every day.
Never miss an important journalist inquiry or client call again. With Upfirst’s public relations answering service, your calls are answered around the clock, so you’re always ready to respond to fast-moving media cycles and urgent client needs.
Hiring a dedicated receptionist can be expensive for a growing PR firm. Our service gives your small business a polished, professional image at a fraction of the cost, so you impress callers without stretching your budget.
Let us handle routine and urgent calls so your team can focus on what they do best: crafting campaigns, managing crises, and building relationships. With fewer interruptions, your staff delivers better results and higher client satisfaction.
No two PR clients are the same. Upfirst lets you tailor call handling and instructions for different clients, campaigns, or situations. Whether it’s urgent press releases or sensitive crisis calls, our answering service adapts to your workflow.
Our onboarding is quick and simple. You’ll be up and running in minutes, not days. Just sign up, add information about your agency, and give instructions on how to handle calls.
Get affordable, professional call handling designed for small businesses and busy business owners.
Never miss a call for a press opportunity. We answer media calls day and night so your story gets told.
Get messages delivered by email or SMS right when a call ends, so you never miss a critical update.
Take detailed messages and have them delivered to you and your team instantly.
Keep your lines clear from irrelevant calls so you can focus on real public relations opportunities.
Engage confidently with media in English, Spanish, or 30+ languages to broaden your reach.
Automatically route calls from journalists or key partners to the right team member without delay.
Book media interviews or client meetings directly from calls, saving you time and keeping your calendar full.
Virtual receptionist for public relations
Got no time? No problem. Getting started with your automated answering service takes less than a day.
Sign up for an Upfirst trial. It’s free to try for 14 days and there's no credit card required. Add the basic details about your public relations business, customize your greeting, and select your AI's voice.
Add important details to your AI’s Knowledge Base with details about your clients, key talking points, press release protocols, and common media inquiries. Add custom instructions for handling urgent requests, event RSVPs, or crisis communications.
Place a few test calls to ensure the AI receptionist greets callers the way you want and accurately answers typical questions. Fine-tune responses and update instructions until everything feels right for your PR workflow.
When you’re ready, switch on 24/7 coverage or after-hours support by forwarding calls from your current business phone. Your new AI answering service will handle calls, log requests, and capture media leads, so your team can focus on building relationships and managing your brand’s reputation.
Whether you need to pass contact info to Hubspot or send appointment updates to Google Calendar, our Zapier integrations easily passes the data you need.
Have a question about our public relations answering service that isn't answered here? Get in touch with our team.
Can Upfirst answer several calls at the same time?
Yes. Our public relations answering service can handle multiple calls at once so your public relations firm never loses a journalist, client, or partner due to a busy signal.
Can Upfirst transfer important callers to me or someone on my team?
You can set rules for call routing and transferring. Upfirst can forward urgent media calls, VIP clients, or time sensitive requests to the right person on your team.
How will I be notified of new calls?
You receive instant call summaries by email and/or SMS, with call recordings and transcriptions viewable any time in your dashboard. PR teams can also push call details into their CRM with Zapier or shared inbox for faster collaboration.
How does Upfirst manage spam callers?
Spam calls, quick hang ups, and calls lasting under 15 seconds are filtered out. You are never charged for these calls, which keeps your public relations answering service focused on real client and media inquiries.
How does Upfirst handle spam calls?
Spam calls are filtered automatically. You are not charged for spam, quick hang ups, or calls that last less than 15 seconds.
How much does your public relations answering service cost?
Pricing for our public relations answering service is simple and transparent so PR teams can scale without worrying about added fees. There is no setup fee or long term contract, and every plan starts with a 14 day free trial. Our pricing begins at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls.
Can Upfirst handle only after hours or overflow calls?
You can choose how and when Upfirst answers calls when you set up call forwarding to your Upfirst agent. Many businesses use the service for after hours coverage, weekend support, or to manage overflow calls during busy seasons.
Stay connected and never miss a media opportunity. Let our professional virtual receptionists handle your calls, so you can focus on building your brand. Start your 14-day free trial today!
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