Never miss a shipment update or customer inquiry. We handle your calls around the clock so you can focus on moving your business forward.
How it works
Sign up, tell us about your logistics operation, and let Upfirst handle every call.
Tell us how your logistics company runs, what kinds of calls you receive, and any special protocols or instructions. We follow your instructions every time.
From shipment tracking and delivery updates to urgent dispatch requests, your clients and partners always speak to a knowledgeable, friendly representative. Never a missed call or voicemail.
Receive real-time summaries and call recordings via SMS or email after each call. You’ll always know who reached out, why they called, and what was discussed, helping you keep your logistics business running smoothly.
24/7 answering service for logistics companies
In logistics, every call could be a new shipment, a partner question, or a time-sensitive delivery update. Missing just one can mean lost revenue or delayed operations. Here’s why logistics businesses rely on our specialized answering service:
See how our call handling service helps small businesses answer calls every day.
In logistics, every minute counts. Our logistics answering service ensures your business answers every call quickly, whether it’s an urgent shipment, a customer inquiry, or a last-minute delivery change. No more missed connections and no more lost business.
Hiring full-time staff to manage phones around the clock is expensive. Upfirst gives you reliable, professional call answering support at a fraction of the cost, so you can reinvest in your fleet, staff, or service improvements.
Your team needs to focus on managing routes, tracking deliveries, and solving problems, not being tied to the phone. Let us handle routine calls and inquiries so you and your staff stay productive and stress-free.
Logistics businesses require unique call handling. Sometimes it’s emergency dispatch, sometimes it’s a routine check-in. Our service adapts to your workflow, whether you need message taking, appointment scheduling, or lead capture. We handle the details, you stay in control.
You’re busy, so we make setup fast and easy. Sign up, share your call instructions and info about your business, and get started in minutes. Our friendly team is always ready to help you fine-tune your setup so you can deliver the best service to your customers.
Get affordable, professional call handling designed for small businesses and busy business owners.
Never miss a shipment update or urgent customer call, even after hours.
Get critical delivery details and job requests sent instantly to your drivers and dispatchers. Keep your team in sync and on schedule.
Direct urgent calls to the right dispatcher or manager right away. Get important issues resolved faster and keep your customers satisfied.
Automatically screen out spam so your team only handles real logistics inquiries. Save time and focus on your business.
Serve customers in both English, Spanish, and more. Expand your reach and communicate clearly with every caller.
Book pickups and delivery windows directly over the phone. Reduce missed connections and simplify your scheduling process.
Answer each call, even during seasonal surges or peak times. Our overflow reception answers each call, no matter what.
Connect call data with your CRM or transportation management system with Zapier.
Capture every detail and pass along to your team. Easily follow up with your callers.
Send texts while live on the call with website links or other information about your business.
Virtual receptionist for logistics companies
Get a friendly, knowledgeable virtual receptionist service for your logistics business in just a few steps.
Create your Upfirst account and give us the basics about your logistics business—company name, types of shipments, or locations served. Choose your AI's voice and customize your greeting.
Upload important info to your AI’s Knowledge Base, like shipping procedures, delivery schedules, pricing, and answers to your most common customer questions (tracking updates, pickup requests, billing). Give directions for specific scenarios, like urgent freight inquiries or after-hours requests.
Test your AI voice agent by making a few sample calls. See how it responds to order updates, scheduling, and tracking questions. Adjust the Knowledge Base as needed until you’re confident it’s handling calls just like you would.
Ready to go live? Forward all incoming calls, or just the ones you miss, to your AI answering service. Upfirst will capture leads, answer customer questions, and take messages 24/7, so you never miss an opportunity while your logistics business keeps moving.
Whether you need to pass contact info to Hubspot or send appointment updates to Google Calendar, our Zapier integrations easily passes the data you need.
Have a question about our logistics answering service that isn't covered here? Get in touch with our team.
How can a logistics answering service help my business?
With Upfirst’s logistics answering service, your business never misses a shipment update, customer inquiry, or urgent call, day or night. We handle calls on the first ring, provide updates to your team, and ensure your clients always speak to a real person familiar with logistics operations. This keeps your operations running smoothly without the cost of hiring in-house staff.
What types of calls can you handle for logistics companies?
Our team can manage a wide range of calls, including taking messages for shipment tracking updates, scheduling pickups and deliveries, customer inquiries, driver check-ins, emergency escalations, and after-hours dispatch requests. With AI, you can customize what it knows and how it responds to callers, so you can fit it into your workflow and protocols.
How much does the logistics answering service cost?
Our pricing plans are made to be simple and affordable for small businesses with plans starting at $24.95/month for 30 calls. We also don't gatekeep features and integrations behind extra fees. So, all you're paying for is one monthly flat rate. We have plans for 90 calls and 300 calls. If you need more, just reach out to our team, and we'll help customize a plan. See more pricing info here.
Do spam calls count against my monthly calls?
Nope. Spam calls and robocalls don't count against your monthly call quota. The same goes for calls that last under 15 seconds or calls where no one speaks. Our goal for you is to only pay for real conversations with your callers.
Never miss an important call again. Let our virtual receptionists handle your logistics business inquiries, so you can keep your operations running smoothly. Start your 14-day free trial today. No risk, no hassle.
Try for free
