Serve your community better by capturing every inquiry, day or night with affordable call answering.
How it works
Sign up, tell us about your government agency, and let Upfirst professionally handle every call.
Share the details of your government office, the types of calls you receive, and any special protocols or instructions. We follow your guidelines every time.
From routine public inquiries to urgent requests, your callers will always reach a friendly voice no matter the call volume and never a voicemail—24/7.
After each conversation, receive detailed summaries and call recordings straight to your inbox or phone. Stay updated on important messages and requests so you can serve your community better.
24/7 Answering service for government
When your city or local government office misses a call, it’s not just an inconvenience—it can mean a missed opportunity to serve your community or a resident left without support. That’s why government agencies use our government answering service:
Discover how our call handling service helps small businesses and agencies every day.
With our government answering service, your agency or city office never misses an important call. Whether it’s after hours or during busy periods, our receptionist delivers quick and professional service, so your community always reaches a friendly voice, not a voicemail.
Traditional call centers services and full-time receptionists can be expensive, and every dollar counts for government budgets. Our government call center solution is designed with small agencies and departments in mind, giving you 24/7 call coverage at price that's actually affordable, without sacrificing quality.
Let our city answering service handle routine inquiries, information requests, and message taking, so your team can focus on what matters most: serving your community, managing projects, and improving local services.
Every government office has unique requirements. Whether you need emergency call routing services, message taking, or detailed information capture, our answering service for government agencies adapts to your workflow and protocols.
Setting up your new government agency answering service is fast and easy. No complicated workflow builders and technical knowledge required. Plus, our team is always around to assist in the setup process and make sure launch goes smoothly.
Get affordable, professional call handling designed for busy city, county, and local government agencies.
Ensure every call from residents or officials is answered, day or night. Stay connected even during after-hours emergencies.
Send calls to the right department or staff member based on caller needs.
Assist callers in English, Spanish, and 90+ languages. Make your agency accessible to the whole community.
Receive messages instantly via email or text. Stay in the loop with every call.
Ensure every call follows your agency’s guidelines with tailored call scripts. Maintain professionalism and consistency with every interaction.
Book public meetings, inspections, or permit appointments directly from calls. Keep your calendar organized and reduce scheduling headaches.
Automatically block unwanted robocalls so your lines stay free for real community concerns.
Send customized texts while on the call with links to local services, resources, and more.
Flag urgent calls and route them to the appropriate department. Never miss a critical alert or time-sensitive request.
Virtual receptionist for government agencies
No lengthy onboarding or tech hurdles. Set up your AI phone answering service and start serving your community in just minutes.
Create your Upfirst account (it’s free to try). Share key details about your department, office hours, and the types of inquiries you handle. Select your AI's voice and input your greeting for every call.
Add FAQs, department contacts, and instructions for handling common requests—like permit information, event details, reporting issues, or scheduling appointments. Tailor the AI’s responses for every type of inquiry you get.
Make a few test calls to see how the service works for different scenarios. Adjust the Knowledge Base and call flow as needed to ensure the answers are accurate and helpful.
Once you’re satisfied with the responses, you’re ready to go! Forward your calls to your Upfirst agent and let your our answering service handle routine questions, direct calls, and support your team—24/7. Your staff can focus on what matters most, knowing every caller receives prompt, professional help.
Whether you need to pass contact info to Salesforce or send appointment updates to Google Calendar, our Zapier, Google Calendar, and Outlook integrations make data flow easily.
Have a question about our answering service for local government agencies that isn’t answered here? Get in touch with our team.
How can a government answering service benefit my agency?
Our service ensures your constituents always reach a friendly, knowledgeable representative—day or night. You’ll reduce missed calls, improve response times, and free up your staff to focus on their core duties, all while providing exceptional public service. Our service is also designed to be affordable for small businesses and agencies, so you won't have to worry about going over tight budgets.
Do you offer bilingual or multilingual support?
Absolutely. Our AI voice agent is equipped for bilingual and multilingual answering with the ability to speak up to 90+ languages, making it easier than ever before to connect with your diverse community. It also has the ability to switch back and forth between languagues instantly in conversation.
How much does a government answering service cost?
Our pricing is transparent and flexible. Plans start at just $24.95 per month, with options to scale up based on your call volume needs. Each plan comes with the full suite of features, including 24/7 answering, multilingual agents, appointment setting answering service, call routing, and more. See more info about our pricing plans.
Do spam calls count against my monthly calls?
No, spam calls and robocalls don't count against your monthly call quota. The same goes for calls that last under 15 seconds or calls where no one speaks. Our goal for you is to only pay for real conversations with your callers.
Stay connected to your community and never miss an important call. Try our government answering service today for free and start serving your community.
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