Capture every service request and emergency call, day or night. Let us handle your calls so you can focus on keeping elevators running smoothly.
How it works
Sign up, tell us about your elevator repair company, and let Upfirst professionally handle every call.
Tell us about your elevator maintenance and repair company—what services you offer and how you want calls managed. We follow your instructions every time.
When your customers call for maintenance, emergency repairs, or routine questions, we answer right away with a professional, knowledgeable voice. No more missed calls or lost jobs—just happy clients, every time.
After each call, you’ll get a clear summary sent directly to your email or phone, including caller details and the reason they reached out. You stay informed and in control, ready to follow up or dispatch a technician as needed.
Answering service for elevators
Every call to your elevator maintenance and repair business could be an urgent service request, a new client, or a building manager needing fast answers. Missing those calls isn’t just a missed opportunity—it can put safety and contracts at risk.
With our answering service, you can:
Discover how our call handling service helps small businesses every day.
With our elevator answering service, every call is answered—day, night, or weekends. Whether you’re on-site fixing an elevator or meeting with clients, rest easy knowing urgent and routine calls are always handled quickly and professionally.
Hiring a full-time receptionist or a traditional elevator maintenance answering service can be costly. Upfirst is an affordable solution designed for small elevator companies, so you can provide round-the-clock service without draining your budget.
Your expertise is in elevator repair and maintenance, not fielding nonstop calls. Let us take care of your elevator phone calls, so you can focus on what matters—keeping your clients’ elevators running smoothly and safely while growing your business.
No two elevator repair businesses are the same. Whether you need message taking, lead capture, or after-hours emergency dispatch, our elevator repair answering service can be customized to match your workflow and client needs.
Getting started is quick and easy. Simply sign up, share your call preferences, and let us handle the rest. Our friendly team is here to help you with every step, so you’re up and running in no time.
Powerful call handling features made simple and affordable for elevator maintenance and repair companies.
Never miss a critical call—capture after-hours breakdowns, entrapments, and urgent repairs any time, day or night.
Direct urgent calls to on-call techs in real time and keep everyone in the loop for faster response times using our call routing service.
Book maintenance visits and repair calls instantly by sending scheduling links or integrating with Google Calendar.
Get instant summaries and call recordings so your team knows exactly what the customer needs before following up.
Serve customers in English, Spanish, and 90+ languages so you never miss a call due to language barriers.
Gather details on elevator type, location, and problem severity so you can prioritize urgent jobs and streamline dispatch.
Filter out unsolicited calls and time-wasters so your lines stay open for real customers and emergencies.
Send customized texts with scheduling links, pricing info, or other information about your business.
Create scripts for routine service, emergencies, or building managers. Ensure every caller gets the right information and a professional experience.
Push caller information into ServiceTitan, Jobber, or your preferred tools using Zapier. Sync your workflow and speed up dispatching.
Virtual receptionist for elevator companies
Go live with a dedicated virtual receptionist for your elevator business in less than a day.
Sign up for your free Upfirst trial and tell us about your elevator maintenance and repair company. Set your preferred greeting and choose your AI's voice.
Add detailed information to the AI Knowledge Base—like maintenance packages, emergency response protocols, pricing, and your most common customer questions. You can also give custom instructions for scenarios like after-hours calls or urgent repair requests.
Place some test calls to your AI voice agent. Try out different situations—like emergency calls, quote requests, or service scheduling—and adjust your Knowledge Base until every call sounds just right.
Ready to go? Forward all or just missed calls to your new AI phone answering service. Upfirst will answer, capture leads, and schedule jobs 24/7—so you can focus on running and growing your elevator business.
Whether you need to pass lead info to Jobber or send appointment updates to Google Calendar, you can easily pass data with our Zapier and Google Calendar integrations.
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Have a question about our answering service elevator phone monitoring that isn’t answered here? Get in touch with our team.
How does an elevator answering service help my business?
Our elevator answering service ensures every call from property managers, tenants, or building owners is answered—day or night. We handle everything from routine maintenance requests to emergency calls, so you never miss a job or leave someone waiting in an urgent situation. This means higher customer satisfaction, faster response to emergencies, and less time spent managing calls yourself.
Are you available 24/7 for emergency elevator calls?
Yes! Elevator issues can happen any time, so our service is available 24/7/365. Whether a passenger is stuck after hours or there’s a maintenance request on a weekend, our AI virtual receptionist service is ready to take the call and dispatch your on-call techs immediately.
How fast do you respond to calls, especially emergencies?
We answer each call on the very first ring, ensuring urgent situations are addressed as quickly as possible. For emergency elevator calls—like trapped passengers—we follow your escalation protocols to alert your technicians or emergency contacts, whether it's transferring the call directly to them or sending them an immediate update via SMS or Email.
What does your pricing look like? Are there extra charges for weekends or holidays?
Our pricing is simple and transparent. We offer flat-rate monthly plans based on call volume, with no extra fees for after-hours, weekends, or holidays. Our plans starts at $24.95/mo for 30 calls, with tiered plans that go up to $159.95/mo for 300 calls. You can view more pricing details here.
Never miss an urgent call or service request again. Let our professional virtual receptionists handle your elevator business calls, so you can focus on maintenance and repairs. Start your free trial today!
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