Meet Upfirst

24/7 answering service for dental office

Provide exceptional patient support 24/7 with our AI-powered dental phone answering service—no more missed calls, no more staffing headaches.

Introduction

Say goodbye to hold times

Running a dental office isn’t just about teeth—it’s about people. From the moment a patient picks up the phone to call you, their experience begins. But what happens when that call comes in after hours or when your front desk is swamped? Voicemails and missed calls can lead to lost patients and missed opportunities.

With an AI virtual receptionist, every incoming call gets answered promptly, more appointments are scheduled, information is provided swiftly, and even emergencies get handled—all while reflecting your practice’s unique personality. Our dental office answering service alleviates the administrative work so you can keep growing your practice and promote healthier teeth.

Benefits of dental answering services

What can a dental phone answering service do for you?

Always available 24/7

Your patients' needs don't stick to a 9-to-5 schedule. Toothaches, questions about procedures, or the need to reschedule can happen at any time. With our dental phone answering service, your practice is always open. Patients can call whenever it's convenient for them, and they'll be greeted by a friendly, helpful AI receptionist ready to assist.

No more voicemail

Let's be honest—nobody likes leaving a voicemail. It feels impersonal, and there's always that lingering doubt about whether someone will actually listen to it. By offering real-time responses, you eliminate that uncertainty. Patients can get immediate answers or schedule appointments without the frustration of waiting for a callback

Capture every lead

Every potential patient counts. A missed call could mean a patient chooses another practice. Our AI answering service ensures that every call is answered promptly, and every potential lead is engaged. Whether they're inquiring about services, pricing, or availability, our AI is equipped to provide the information they need to choose your practice.

Affordability

Hiring additional staff or an after-hours answering service can be expensive. Our AI-powered solution offers a cost-effective alternative. You get the benefits of a full-time receptionist without the overhead costs, saving you money while improving your patient service.

Reduce staffing issues

Receptionist turnover can disrupt your office workflow and impact patient experience. Training new staff takes time and resources. By integrating our AI receptionist, you reduce dependence on staff for answering calls, allowing your team to focus on in-person patient interactions and other important tasks.

quick, easy setup

How our dentist answering service works

Set up 
Testing
Go live

Create your Upfirst account in minutes. Simply connect your current dental office phone number or get a new number for your AI virtual receptionist. 

Easily set up your AI assistant to answer common questions about your dental practice in a friendly, conversational tone. When patients ask, “Are you accepting new patients?” or “What are your office hours?”, your assistant provides clear answers. Test it out, then refine and update responses to answer how you want it to.

Once you’re all set up, simply activate your dental office answering service. Your AI assistant will start handling calls, so you and your team can focus on providing exceptional care to your patients.

Features

Top dental call answering service features

At Upfirst, we are your 24/7 support team – dedicated to your practice. Every client that calls in will get the same care and attention that you would give to their dental health. Plus, as an AI virtual receptionist, you are always in control. 

24/7 service

Whether it’s a holiday, weekend, or the middle of the night, your AI receptionist is on the job and always ready to answer. Patients appreciate the ability to reach out at their convenience, boosting their satisfaction and loyalty.

Bilingual support

Communication is key in healthcare. Our AI supports multiple languages, including Spanish, to cater to a diverse patient base. By breaking down language barriers, you expand your reach and make all patients feel welcome.

Call summaries

Stay informed about every interaction. After each call, you’ll receive a detailed summary outlining the caller’s concerns, any appointments made, and follow-up actions required. This keeps you always in the loop.

Customizable AI

Your dental practice has its own unique approach and personality. We’ll help you customize the AI’s dialogue to match your style—whether that’s formal and professional or friendly and casual. You can also update scripts anytime to reflect new services or promotions.

Appointment booking

No more phone tag or back-and-forth emails. Our AI can schedule, reschedule, or cancel appointments in real-time, directly integrating with your calendar or CRM software. This means fewer no-shows and a more organized schedule for your office.

Emergency handling

Dental emergencies can’t wait. Our AI is programmed to recognize urgent situations and can either connect the caller to an on-call dentist or provide specific instructions you’ve set. This ensures that critical cases receive immediate attention.

How dental practices use our answering service

How our dental answering service is used

  • Scheduling appointments

    Many dentists use our service to make appointment scheduling easy. When a patient calls needing a check-up or has a dental concern, the AI offers available time slots, schedules the appointment, and sends confirmation messages—all without your staff having to lift a finger.

  • Offer convenient after-hours support

    Dental issues don’t always happen during office hours. Our service ensures that patients receive support whenever they need it. If someone calls late at night with a toothache or urgent question, the AI can provide immediate assistance, offer advice based on your predefined guidelines, or escalate emergencies to the on-call dentist according to your protocols.

  • Bilingual communication

    People often speak multiple languages in our communities, and so should we. It can be the different between a patient choosing your practice or another. Dentists use our AI receptionist to bridge language gaps, offering support in both English and Spanish. This means patients can discuss their concerns comfortably in their preferred language, earning more trust and satisfaction for your business.

  • Reduce front desk workload

    Our AI receptionist handles everyday questions—like your office hours, services you offer, accepted insurance, and appointment confirmations. This frees up your front desk team to focus on in-person patient care and other important tasks.

Join the waitlist

Don't lose out on new business. Our dental answering service can is an affordable virtual receptionist for your dental practice.

FAQs about answering service for dental offices

Don't see your question answered here. Our support team is here to help. Get in touch today.
  • Can the AI handle complex patient questions?

    Yes, Upfirst can handle complex patient questions according to the information and protocols you provide it. It can handle common inquiries and tasks like appointment scheduling, and also recognize when a question requires human expertise and will forward the call or take a message for follow-up.

  • What if I need to make changes to the AI's script?

    You have full control over the AI’s scripts and can make updates anytime through our user-friendly dashboard. Our support team is also available to assist with any changes you need.

  • Is there a long-term contract?

    We offer flexible plans with no long-term commitments. You can adjust your plan or cancel at any time.

  • How does the AI manage emergency calls?

    The AI is programmed to recognize your keywords and phrases that indicate an emergency. In such cases, it will follow your predefined emergency protocols, which may include connecting the caller to the on-call dentist or providing urgent instructions.