24/7 availability
Your AI receptionist is always on, handling calls day and night. No coffee breaks, no sick days – just consistent, round-the-clock service.
AI-powered 24-hour answering service
Never miss a call with our after hours answering service
Our after hours call answering service ensures you're always open for business, capturing opportunities around the clock.
Introduction
What is an after hours call answering service?
An after hours answering service is a 24/7 solution that handles any incoming calls for your business after closing time.
Upfirst isn’t just another answering service. We’re revolutionizing how businesses handle after-hours calls. Our AI answering service automatically captures valuable information from callers, even when you’re off the clock.
Whether you’re a contractor or a lawyer, missed calls are missed opportunities. You’re busy running a business, wearing a million hats, and the last thing you want to worry about is taking a client call after hours. That’s where we come in.
Think of Upfirst as your 24/7 virtual receptionist, but smarter, more affordable, and infinitely scalable. We’re here to keep your business connected, no matter what your operating hours may be.
How it works
How does an after hours answering service work?
During business hours, you’re there to answer the door. But after hours, you need a reliable virtual receptionist to pick up the slack and continuous stream of calls. Think of it like having a personal assistant available 24/7, but much more affordable.
Pick a number or connect yours
Forward your existing business line to Upfirst or select a new number with your preferred area code. It's your call.
Train your virtual receptionist
Add details about your business, craft a custom greeting, and set your call handling preferences. Your AI agent learns fast.
Let AI take the reins
Sit back and let Upfirst answer for you. Enjoy easy-to-read call summaries and happier customers.
key features
Why businesses choose our after hours call service
Our AI-powered service brings a host of advantages to your after-hours call handling.
Industries
Who uses after hours answering services?
No matter who your clients are and when they need to call on you, Upfirst has your phones covered.
Home services
Plumbers, electricians, and HVAC companies often receive emergency calls outside regular hours. Upfirst ensures you never miss a urgent request, even at 3 AM.
E-commerce and retail
Online shopping happens 24/7. Let Upfirst handle customer inquiries, process orders, and assist with returns or exchanges, even when your physical store is closed.
Professional services
Law firms and IT startups need support outside office hours. Upfirst captures sensitive inquiries and ensures prompt follow-up, maintaining client confidentiality.
Hospitality and travel
For hotels, airlines, and travel agencies, availability is everything. Upfirst handles calls 24/7, provides information, and manages last-minute changes or cancellations.
Non-profit organizations
Charities and community groups can’t afford to miss donation opportunities or urgent calls for assistance. Upfirst ensures you’re always there for your supporters and those you serve.
Healthcare providers
Medical practices and wellness centers can use Upfirst to manage appointment requests, answer common questions, and route urgent calls appropriately, improving patient care.
Try our after hours telephone answering service for free
Be among the first to revolutionize your after-hours call handling with Upfirst.
FAQs about our 24-hour call answering service
Get answers to common questions about Upfirst's after hours answering service.
What are the advantages of using Upfirst compared to hiring in-house staff?
Upfirst provides 24/7 coverage without the overhead costs or scheduling challenges of in-house employees. You’ll have peace of mind knowing your calls are always answered professionally, even after hours, at a fraction of the cost.
Can I customize the greetings and scripts used by the AI?
Absolutely! Upfirst lets you personalize your greetings and scripts to perfectly match your brand voice. Customers who call in receive a professional and informative message, tailored to your specific services.
How are messages delivered to me?
Upfirst offers flexible delivery options so you can choose the method that best suits your workflow. Get calls forwarded directly to your phone, receive detailed summaries by email, or access them through a secure online portal.
Will the AI be able to handle calls in multiple languages?
Yes! Upfirst offers answering services in multiple languages, ensuring you can provide exceptional service to a wider, more diverse customer base.
What happens if the AI receives a call it can't handle?
Our AI is trained to handle most inquiries. For complex situations, it follows your pre-determined instructions, such as taking detailed messages or escalating to a human team member if necessary.
Can the AI schedule appointments or take bookings?
Yes, Upfirst can gather caller information and book appointments through your preferred online scheduling tool, seamlessly integrating with your existing systems.