Let your drivers focus on the road while our taxi call answering service handles calls, books rides, and takes payments.
Dispatch center service for taxis
Taxi driving is a hands-on job that demands your full attention on the road. Fumbling for your phone or scribbling down addresses is not only distracting, but potentially dangerous. And yet, missing calls is a bad look and risks losing business to another taxi service.
While the streets are buzzing and the phone lines keep ringing, our dispatch center service for taxi services answers every call, books rides, handles payments, and dispatches drivers while you safely get your passenger to their destination.
With a virtual receptionist by your side, your taxi drivers will be moving from one destination to the next without disruptions. A 24/7 answering service like Upfirst means giving your customers better service – no missed calls, no lost business, no distractions. Just smooth operations and happy passengers, one ride at a time.
Learn how taxi companies use our answering service to grow.
When it comes to taxi services, missing a call can mean losing a customer to another taxi company. Our call center service for taxi dispatch answers every incoming call, even during peak hours, late-night shifts, after hours, or holidays. Reduce the risk of sending a customer to voicemail and keep your customers and drivers happy.
No one likes being put on hold—especially customers who need a ride right away. Our virtual receptionist picks up almost instantly, even handling multiple calls simultaneously, greeting customers and finding them a driver. Reduce your customers' time on hold and create a better experience for your passengers.
With a dispatch center handling calls for you, your cabbies can focus on what actually drives your business – picking up passengers and getting them to their destination. Less time spent on the phone and more time on the wheel.
An in-house call center can cost a small fortune in hiring, training, and equipment. Our call center service for taxi dispatch is built to be cost-effective for businesses. We offer flexible pricing plans, so you can choose the one that fits your needs—whether you’re a single-car operation or managing a full fleet.
We get it—when you’re running a taxi service, you don’t have time to fiddle with complicated software. Our call handling service is designed for simplicity. No special coding, no advanced tech skills required. Simply answer a few questions about your business, set up a greeting and a few of your protocols, and your new receptionist is ready to start taking calls and scheduling rides.
Upfirst's taxi dispatch answering service makes it affordable to provide 24/7 phone support and dispatch to your customers.
Answer inbound calls 24/7 and never miss one again. Operate around the clock so you can serve the night owls, early birds, and everyone in between.
Give your diverse client base a more comfortable experience in their language. Cut down on miscommunications and boost your professional image with bilingual answering.
Connect to your scheduling software & our system will quickly dispatch the nearest available cab driver. With warm transfers, assign drivers without delay.
Simplify your ride booking process. Sync to your scheduling tools and let customers call to confirm pickup time, location, and destination.
Give your VIP callers a VIP experience. Book rides in advance, arrange luxury cars, provide a personalized experience, and arrange wake-up calls.
Process payments prior to the passenger pick up. Take payments over the phone and give yourself peace of mind and reduce the chance of non-paying riders.
quick, easy setup
You can set up an answering service that takes calls and dispatches drivers exactly how you'd want a human to - in just a few minutes.
Sign up for an Upfirst account. Use your existing business phone number or let us provide you with a new one. We even have 800 numbers available for those who need a more nationwide presence. Start by answering a few simple questions about your taxi business.
Customize your greeting messages and select the AI’s voice that best represents your business. Provide your business protocols: preferred booking workflows, payment instructions, and any special instructions for dispatch. Run a few test calls to see how it all works. Tweak anything you need until you’re fully satisfied.
Once you’re happy with your setup and testing, simply click “Activate.” Your AI receptionist is now live and ready to answer calls on your behalf. Sit back and let our taxi dispatch service handle the load while your drivers stay focused on the road.
industries we serve
Finally, an affordable answering service that understands your business and helps you serve customers 24/7.
Contractors often move from one job site to the next, whether they’re electricians, HVAC techs, or even carpet cleaners – taking every call seems out of the question. Our answering service for contractors helps schedule appointments, answer FAQs, and screen calls for them, so they can focus on the work in front of them.
Law firms handle sensitive client calls at any hour of the day. Our AI call answering service helps them screen calls, schedule consultations, and handle basic FAQs. We answer the calls while you and your team focus on the casework instead of administrative tasks.
Whether you're a real estate professional, own a beauty salon, or an insurance agent, our answering service can help you better serve your customers and gain more business.
Have a question about whether or not Upfirst is right for your business? Get in touch with our team.
Does Upfirst support multiple languages?
Upfirst speaks more than 30 languages and can switch automatically during the call. Transcripts can also be translated into your preferred language so your team always stays informed.
Can I use Upfirst only for after hours or overflow taxi calls?
Yes. You can choose to use Upfirst as a full service taxi answering solution or only for after hours, weekends, or overflow calls when your dispatchers are busy.
Can Upfirst dispatch drivers for my taxi service?
Upfirst can collect ride details, caller locations, and pick up times, then send that information to your dispatch team. If your dispatching system supports Zapier integrations, Upfirst can hand off ride requests directly to your workflow.
Can Upfirst handle high call volumes during peak hours?
Yes. Upfirst is built to manage high call volumes during busy periods, which makes it a strong fit for taxi companies that experience spikes in demand. Your AI receptionist answers every call instantly even if multiple people call at once, so riders never hit a voicemail or wait on hold.
How much does a taxi answering service cost at Upfirst?
A taxi answering service with Upfirst starts at $24.95 per month for 30 calls. You can choose from plans that include $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. There is no setup fee or long-term contract, and every taxi answering service plan includes a 14 day free trial so you can test the platform before committing.
How does the setup process work for a taxi answering service?
Getting your taxi answering service ready only takes less than a day. After creating your account, you start customizing your AI voice agent by adding information and instructions into the AI's Knowledge Base, including how you want calls handled. After testing some calls to make sure the call flows exactly how you want it to, you go live by simply setting up call forwarding with your existing business phone to your Upfirst agent.
Don’t keep your passengers waiting. Get a 24/7 call answering service for your taxi company and answer every call, drive more customers, and boost your reputation.
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