Call answering service for hospitality businesses
Say goodbye to missed reservations, overwhelmed front desks, and expensive in-house call centers. Answer calls 24/7 and deliver memorable guest experiences.
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Hotel call answering service
Running a hotel or bed-and-breakfast is both an art and a science, where every call can be the start of a memorable guest experience. With so much on your plate—from managing bookings to accommodating every guest—answering every phone call personally sometimes isn’t feasible.
Our hotel answering service steps in to lift some weight off your shoulders. When you’re busy making sure that one guest has enough towels, we’re picking up the phone for you on the first ring, ensuring that your guests receive professional, welcoming attention even when you can’t.
We’ll help manage reservations, take important messages from incoming guests, and answer any FAQs callers may have–all so you can focus on what matters most: keeping your guests feeling happy and at home. Get some peace of mind knowing that every call is handled with care and every caller receives prompt service.
Discover the difference an answering service for your hotel business can make.
It seems like there are over a hundred things requiring your attention during busy periods at a hotel, stretching your staff thin. With our hotel answering service, you can easily manage inbound calls whether it’s a holiday rush or weekend bookings, making sure no potential guest is neglected by annoying hold times.
We know that every second counts in the hospitality industry, and a long hold time can push a customer into calling up the next hotel instead. Our service picks up on the first ring when you’re not able to, so you can make every guest feel valued, creating a positive experience from the first interaction.
Ditch the extra costs of hiring additional staff for after-hours or peak seasons. Our service is affordable and scalable, so you enjoy reduced overhead costs while maintaining a solid customer support line. Plus, you’ll be able to reinvest that extra cash flow into other areas of your hotel, like marketing or new guest amenities.
Our virtual receptionist service takes the manual work out of booking. Let your staff focus on serving your current guests while our virtual receptionists answer calls, confirm reservations, and help answer common questions about amenities.
Without ever taking time off, our virtual receptionists answer your calls and deliver high quality customer service around the clock. That means never having to worry about no-shows or dealing with employee turnover. Rest easy knowing that your future guests are getting excellent service even when a member of your staff calls out.
quick, easy setup
In a few short minutes, you could set up a virtual receptionist service that takes every call, so no customer is kept waiting.
Getting started is simple. Sign up and choose whether to use your existing business phone number, or opt for a new local one or toll-free number. (800 numbers are available). Once you're signed up, you'll access our dashboard and start configuring your settings.
Customize your greeting and choose the AI’s voice from a selection of friendly, professional options. Input your business specifics and protocols—whether it’s booking inquiries, reservation modifications, or handling cancellations. Put in as much detail about your business as necessary (imagine you are teaching a new receptionist, except it's faster because this is AI). Test a few calls to ensure that the system aligns perfectly with your operational style and meets your standards.
Once you’re satisfied with the setup, click “Activate” and watch as your new AI receptionist goes live. From that moment on, every incoming call is greeted with the same warm, professional tone that reflects the personality of your hotel. Manage reservations, handle peak hours, and create memorable experiences for your guests.
What makes our phone answering service for hotels stand out? Upfirst is packed with powerful features to help easily manage overflow hours and reduce strain on your staff.
Answer calls anytime with our answering service. Give your guests fast service around the clock and never keep them waiting.
Manage bookings instantly with CRM integrations. Let us confirm and update reservations, freeing up valuable time for your staff.
Handle peak call volumes without stress using our overflow reception. Never worry about keeping your customers on extended hold times.
Broaden your capabilities to a wider audience and serve international guests in their language. Make them feel right at home with bilingual answering and language recognition.
Customize scripts, protocols, and call experience to match the needs of your brand. Train exactly as you would an in-house receptionist.
Take messages from guests and instantly add them to your CRM. Stay updated on special accommodations so you can provide exceptional service.
Set up call routing rules and protocols. Forward calls to the right person or department when calls need special attention.
Answering service for hotels
Our answering service isn’t limited to any one industry. It’s an affordable solution to any business that has call answering needs.
Great customer service is the bread and butter for restaurateurs. With an answering service for restaurants, you can boost customer service by taking reservations and answering FAQs during peak dining hours while on-site staff focus on delivering excellent dining service.
Don’t let the constant ringing of the phone pull you away from the clients in your chairs. Let our salon answering service manage the phone lines and capture every opportunity with effortless appointment booking. Handle call overflow with ease and stress less while you grow your business.
Our answering solution benefits a wide range of industries that rely on phone communication. Whether you're in property management, finance, or IT, you can train an AI virtual receptionist to answer calls exactly as you would. It’s an affordable way to get a dedicated phone assistant who knows the ins and outs of your business.
Have a question about whether or not Upfirst is right for your hotel or hospitality business? Get in touch with our team.
What are the benefits of a call answering service in the hospitality industry?
A dedicated hotel answering service helps ensure that no guest call goes unanswered, improving customer satisfaction and boosting phone line efficiency. It allows your team to focus on in-person guest interactions and other high-priority tasks, reducing stress during peak times.
Can your AI learn industry terminology?
Absolutely. You can easily teach our system to adapt to the terminology of the hospitality industry, including common phrases, booking procedures, and even special event requests. This helps the conversation feel natural and knowledgeable.
Can your AI speak and interpret multiple languages?
Yes, our service offers multilingual support to cater to an international clientele. Whether you need support in Spanish, French, Mandarin, or other languages, our AI can switch to any language with instant recognition.
Can I receive call updates in my email or text?
Definitely. We understand that staying informed is key to smooth operations. Our service can send you instant notifications via email or SMS, keeping you updated on booking statuses, cancellations, or any urgent inquiries.
Can your service integrate with my hotel's software tools?
Our hotel answering service is designed with integration in mind. It works well with popular CRM systems, reservation software, and customer relationship management tools, ensuring a smooth workflow. Plus, you can integrate Upfirst with Zapier and connect to 1,000+ apps.
Can it handle multiple calls at the same time?
Yes, our system is built to manage high call volumes simultaneously, so you never have to worry about dropped calls or long wait times, even during peak seasons.
How much does your hospitality answering service cost?
Upfirst's plans start at $24.95 per month, with tiered pricing plans based on call volume. It's an affordable solution that you can easily scale up or down with your business in the travel and hospitality industry.
How much money will I save compared to hiring in-house staff?
By automating your call handling, you save on recruitment, training, salaries, and benefits. Many of our clients see a significant reduction in operational costs. To put it into perspective, the average salary of an in-house receptionist on your customer service team is about $36,000 per year, and the receptionist only works certain hours and days of the week. Plans at Upfirst start at $24.95 per month for a virtual receptionist that never needs breaks or days off, can take multiple calls at a time, and works around the clock.
Never keep your guests waiting on the phone. Keep your guests and your staff happy, and start a free trial of our hotel answering service today!
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