Say goodbye to missed reservations, overwhelmed front desks, and expensive in-house call centers. Answer calls 24/7 and deliver memorable guest experiences.
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Hotel call answering service
What exactly is a hotel answering service?
Running a hotel or bed-and-breakfast is both an art and a science, where every call can be the start of a memorable guest experience. With so much on your plate—from managing bookings to accommodating every guest—answering every phone call personally sometimes isn’t feasible.
Our hotel answering service steps in to lift some weight off your shoulders. When you’re busy making sure that one guest has enough towels, we’re picking up the phone for you on the first ring, ensuring that your guests receive professional, welcoming attention even when you can’t.
We’ll help manage reservations, take important messages from incoming guests, and answer any FAQs callers may have–all so you can focus on what matters most: keeping your guests feeling happy and at home. Get some peace of mind knowing that every call is handled with care and every caller receives prompt service.
Benefits of a hotel answering service
Discover the difference an answering service for your hotel business can make.
It seems like there are over a hundred things requiring your attention during busy periods at a hotel, stretching your staff thin. With our hotel answering service, you can easily manage inbound calls whether it’s a holiday rush or weekend bookings, making sure no potential guest is neglected by annoying hold times.
We know that every second counts in the hospitality industry, and a long hold time can push a customer into calling up the next hotel instead. Our service picks up on the first ring when you’re not able to, so you can make every guest feel valued, creating a positive experience from the first interaction.
Ditch the extra costs of hiring additional staff for after-hours or peak seasons. Our service is affordable and scalable, so you enjoy reduced overhead costs while maintaining a solid customer support line. Plus, you’ll be able to reinvest that extra cash flow into other areas of your hotel, like marketing or new guest amenities.
Our virtual receptionist service takes the manual work out of booking. Let your staff focus on serving your current guests while our virtual receptionists answer calls, confirm reservations, and help answer common questions about amenities.
Without ever taking time off, our virtual receptionists answer your calls and deliver high quality customer service around the clock. That means never having to worry about no-shows or dealing with employee turnover. Rest easy knowing that your future guests are getting excellent service even when a member of your staff calls out.
Integrations
Your AI receptionist connects to the reservation and guest management tools your hotel depends on
quick, easy setup
In a few short minutes, you could set up a virtual receptionist service that takes every call, so no customer is kept waiting.
Step 01
Getting started is simple. Sign up and choose whether to use your existing business phone number, or opt for a new local one or toll-free number. (800 numbers are available). Once you're signed up, you'll access our dashboard and start configuring your settings.
Step 02
Customize your greeting and choose the AI’s voice from a selection of friendly, professional options. Input your business specifics and protocols—whether it’s booking inquiries, reservation modifications, or handling cancellations. Put in as much detail about your business as necessary (imagine you are teaching a new receptionist, except it's faster because this is AI). Test a few calls to ensure that the system aligns perfectly with your operational style and meets your standards.
Step 03
Once you’re satisfied with the setup, click “Activate” and watch as your new AI receptionist goes live. From that moment on, every incoming call is greeted with the same warm, professional tone that reflects the personality of your hotel. Manage reservations, handle peak hours, and create memorable experiences for your guests.
Hotel phone answering service
What makes our phone answering service for hotels stand out? Upfirst is packed with powerful features to help easily manage overflow hours and reduce strain on your staff.
Answering service for hotels
Industries that benefit from our phone answering service
Our answering service isn’t limited to any one industry. It’s an affordable solution to any business that has call answering needs.
Great customer service is the bread and butter for restaurateurs. With an answering service for restaurants, you can boost customer service by taking reservations and answering FAQs during peak dining hours while on-site staff focus on delivering excellent dining service.
Don’t let the constant ringing of the phone pull you away from the clients in your chairs. Let our salon answering service manage the phone lines and capture every opportunity with effortless appointment booking. Handle call overflow with ease and stress less while you grow your business.
Our answering solution benefits a wide range of industries that rely on phone communication. Whether you're in property management, finance, or IT, you can train an AI virtual receptionist to answer calls exactly as you would. It’s an affordable way to get a dedicated phone assistant who knows the ins and outs of your business.
Have a question about whether or not Upfirst is right for your hotel or hospitality business? Get in touch with our team.
Yes. You decide when the hotel answering service takes calls. Many hotels use Upfirst for after hours coverage, peak season overflow, or busy front desk periods. You simply set up call forwarding with your current phone provider and set the rules for when a call should be forwarded to your Upfirst agent.
Yes. Upfirst can share check in instructions, parking details, and other property information as long as you add it into the Knowledge Base. You can update or change these details whenever needed.
Getting started takes less than a day. After you create your account, you add to the Knowledge Base details on how your hotel wants calls handled and any information you want your AI receptionist to know. You can add call transfer protocols and information or links you'd like to send to callers as a text message. You can update instructions at any time, and your virtual receptionist for hotels starts taking calls as soon as you start forwarding calls to it.
Pricing for our hotel answering service is simple. There is no setup fee, no contract, and every plan starts with a 14-day free trial so you can test everything before committing. Our pricing begins at 24.95 dollars per month for 30 calls, 59.95 dollars per month for 90 calls, 159.95 dollars per month for 300 calls, and 299 dollars per month for 600 calls. Each plan gives your hotel consistent coverage for guest calls without unpredictable costs.
Yes. Upfirst supports over 30 languages and can automatically switch based on the caller. You can also translate call transcripts into your preferred language, which helps hotels serve international travelers more easily.
You get instant notifications by email or SMS with full call details. Every call is also stored in your dashboard so your hotel staff can review messages, bookings, and guest questions at any time.
Upfirst answers hotel calls right away on the first ring. There is no waiting for someone to answer. Immediate pickup helps prevent missed bookings and gives callers a smooth experience when contacting your hotel. Upfirst can also answer multliple calls simultaneously, so no one hits a voicemail.
