Keep your fitness center running strong. We answer calls 24/7 so you can focus on growing your gym.
How it works
Sign up, tell us about your gym or fitness center, and let Upfirst handle every call.
Share your business details and let us know how you’d like to manage bookings, class inquiries, or membership questions. We’ll follow your instructions on each call.
From new member sign-ups to class schedules and billing questions, your callers always reach a knowledgeable, friendly voice, no matter if it’s during peak hours or after closing time.
After every call, you’ll receive a detailed summary and recording sent straight to your phone or email, so you always know who called, what they needed, and how we helped.
24/7 answering service for gyms and fitness centers
Running a gym means juggling a packed schedule, training sessions, and member support, all while keeping your business running smoothly. But every missed call could mean a lost membership, an unanswered question, or a missed opportunity to grow your community.
That’s why gym owners and fitness centers trust our dedicated automated answering service:
See how our call handling service helps businesses pick up every call, every day.
Whether you’re coaching a class or training a client, you can’t always answer the phone. Our fitness answering service makes sure every caller gets a helpful response right away, so you never lose a potential member to voicemail.
Traditional front desk staff or call answering services can be expensive. Upfirst’s answering service for gyms and fitness centers is designed to be affordable for small businesses, helping you pick up every call without blowing through your budget.
Your passion is helping people get fit, not juggling phone calls. Let us handle appointment scheduling, general membership questions, and class bookings so you can spend more time training, coaching, and growing your business.
Every gym operates differently. With Upfirst, you choose how calls are managed, whether it’s collecting leads, answering membership queries, or booking classes. Our gym phone answering service can be completely customized to how you'd like calls managed.
We make it easy to set up your gym answering service. Just sign up, provide a few details and call handling directions, and you’re ready to go. No tech headaches. Our team is here to help you every step of the way, so you can focus on what you do best.
Get affordable call handling that won't break the budget. Designed for small businesses and busy business owners.
Never miss a member inquiry or new sign-up, even after hours or during busy class times.
Get instant recaps and transcripts so you can quickly follow up with every caller and never miss a lead.
Answer questions about memberships, freezes, and cancellations so your clients always feel supported.
Book tours, consultations, or training sessions over the phone or by texting appointment links during the call.
Collect key details from prospects about fitness goals, preferred class times, and more to boost sign-ups.
Connect with your community in English, Spanish, and 30+ other languages for a welcoming experience.
Block telemarketers and robocalls so your team stays focused on genuine leads and member needs.
Direct calls to the right trainer, manager, or department based on what the caller needs for fast service.
Capture every caller’s request when you’re unavailable and get messages instantly via text or email.
Push caller information into your gym software or CRM via Zapier.
Virtual receptionist for gyms and fitness centers
No need to worry about missed calls or lost leads. Get a virtual receptionist service for your gym in just a few simple steps.
Sign up for your free Upfirst trial. Share the basics about your gym, pick your phone number, and choose your AI's voice from our library of human-like voices.
Upload more details about your gym, like class timetables, membership options, common FAQs, and any special instructions (like how to handle membership sign-ups, class booking, or personal training inquiries). Our AI receptionist will use this to answer accurately every time.
Place a few test calls to see how your AI voice agent responds. Simulate scenarios like class booking, membership questions, or cancellations. Update the Knowledge Base until every answer fits your gym’s needs.
When you’re ready, start forwarding calls—either all calls or just the ones you can’t get to. Your AI answering service will handle inquiries, book classes, and capture new leads 24/7, so you can focus on running and growing your gym.
Whether you need to pass client info to GymMaster or send appointment updates to your calendar, our Zapier integrations easily passes the data you need.
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Have a question about our answering service that isn't answered here? Get in touch with our team.
What's the cost of an answering service for gyms?
Upfirst offers flexible pricing designed specifically for fitness centers and gyms. Our plans start at $24.95 per month for 30 calls, $59.95 per month for 90 calls, $159.95 per month for 300 calls, and $299 per month for 600 calls. There's no setup fee to get started, no long-term contract required, and we offer a 14-day free trial so you can test our gym answering service risk-free before committing. See more pricing.
Is there a contract requirement?
No, Upfirst doesn't require any long-term contracts. You can cancel or adjust your plan anytime. We believe our gym answering service should earn your business each month by delivering value, not by locking you into lengthy commitments. This gives you the freedom to scale up during busy seasons or make changes as your fitness center's needs evolve.
How will I know when someone calls my gym?
You'll receive instant notifications whenever Upfirst handles a call for your fitness center. Notifications can be sent via text message or email depending on your preference. You'll get a complete transcript of the conversation along with any contact information collected, so you can follow up quickly with potential members or address existing member concerns.
Can I use Upfirst only for after-hours or when my gym is busy?
Absolutely. Many businesses use Upfirst specifically for overflow reception calls during peak hours or to cover after-hours inquiries when staff isn't available. You have complete control over when the answering service picks up. This flexibility means you can handle calls yourself when you're available and let Upfirst step in when you need backup.
Does Upfirst integrate with GymMaster and other fitness CRMs?
Upfirst connects with GymMaster and other popular gym management systems via Zapier. These integrations allow call information to flow directly into your existing CRM, making it easy to track new leads, member inquiries, and follow-ups without manual data entry.
Can your answering service schedule appointments for my gym?
Yes, Upfirst can handle appointment scheduling for your fitness center in several ways. We integrate with Google Calendar and Outlook to book appointments directly into your schedule. Alternatively, we can send callers a link to your online booking page, or simply collect their details and preferred times so you can follow up and confirm later. You choose the approach that works best for your gym's workflow.
Does the service work for gyms with multiple locations?
Upfirst works great for fitness businesses with multiple locations. You can set up different call handling rules for each gym, route calls to the appropriate location based on the caller's area code or preferences, and manage everything from a single dashboard. This makes it easy to maintain consistent member service across all your fitness centers while respecting each location's unique schedule and offerings.
Never miss a new member or booking again. Let our virtual receptionists handle your calls, so you can focus on training your clients. Start your 14-day free trial today!
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