Scale your practice without scaling your admin costs. Upfirst's veterinary answering service handles your calls 24/7, so you can focus on pets while maximizing revenue and client satisfaction.
"With Upfirst, someone who would’ve been on hold now gets help right away. Whether they just want to know the exam fee or refill a prescription, the AI can handle it. Clients love that."
"We’re often busy with pets and can't always get to the phone. Now every call gets answered and we get a clear summary so we can respond fast."
"Your AI, she’s amazing. She sounds great and is very responsive. Residents love it because they feel heard, and prospects get the information they need right away."
"Upfirst fit our non-profit's budget and ended up giving us more flexibility and control over calls than we got with our previous answering service."
Why Upfirst?
Think of our veterinarian answering service as your buffer against constant interruptions. We act as an extension of your practice, handling the endless stream of calls while your team focuses on the patients in front of them.
Available 24/7—including nights, weekends, and holidays—our veterinary telephone answering service ensures every client gets attention without burning out your staff.
From anxious pet parents to urgent cases, Upfirst can handle every call with care so that you can focus on caring for pets.
With an outsourced veterinary answering service, you can provide a better experience for everyone—from your staff to your clients and their pets.
Create a calm, organized environment where your front desk staff can provide exceptional service. With automated phone support, your team can focus on in-clinic clients, maintain accurate records, and deliver the quality care that builds lasting client relationships.
Turn every inquiry into potential business. By ensuring 24/7 professional response to calls, you'll capture new client opportunities and better serve existing clients. Stop losing potential revenue to missed calls during peak hours and after-hours emergencies when pet owners need you most.
Unlike traditional answering services that struggle with staff turnover and clinic protocols, our AI veterinary telephone answering service learns your exact preferences once and follows them consistently. No more explaining your protocols to new answering service staff every few months, or apologizing to clients for miscommunications.
Give your clients peace of mind around the clock without sacrificing your own. Our veterinary after hours answering service professionally handles night, weekend, and holiday calls, ensuring true emergencies get immediate attention while routine inquiries are handled appropriately - no more guilt about setting boundaries.
Quick, easy setup
Fast, simple setup with no lengthy training needed. Just connect your phone number and set your preferences. Your virtual veterinary answering service starts working immediately.
Upfirst is built for easy set up. Sign up for an account with our call answering service. You’ll have the option to connect your phone number or select a new one. Then you can choose your AI agent’s voice for your veterinary call service, set up a welcoming greeting, and fill it in on the key details about your business.
A pet parent dials your practice number with a question, appointment request, or urgent concern. Our virtual receptionist answers and responds in the tone of your choosing. The more information you provide, the better it will serve your clients.
Based on the protocols you set up, the AI-powered system provides information about services, hours, location, and more. You stay informed with detailed call summaries and message notifications delivered via your preferred method.
Your veterinary answering service should do more than just answer calls. From capturing new client inquiries to handling after-hours emergencies, we help you deliver consistent, professional client care
Our answering service follows your exact protocols for urgent cases, ensuring true emergencies get immediate attention while routine calls are handled appropriately. We learn your preferences once and follow them consistently.
No more long business voicemails to listen to. Our veterinary telephone answering service captures detailed messages and send you an easy-to-skim summary, helping your team prioritize callbacks and manage client expectations effectively.
Give your team true off-hours peace of mind. Our veterinarian answering service handles nights, weekends, and holidays according to your protocols - so your staff can recharge without worrying about missed calls or emergency triage.
Let our veterinarian answering service handle scheduling while respecting your clinic's workflow. We understand appointment types, duration needs, and doctor preferences - no more "quick checkups" turning into complex cases.
Let AI handle common questions about vaccine schedules, prescription refills, and basic services. Our veterinary answering service frees your staff from repetitive calls while ensuring accurate, consistent responses that align with your clinic's protocols.
Have a question about our veterinary after hours answering services that isn't answered here? Get in touch with our team.
How much does Upfirst’s veterinary answering service cost?
Plans are based on your monthly call volume. The 30-call plan is $24.95 per month, the 90-call plan is $59.95 per month, the 300-call plan is $159.95 per month, and the 600-call plan is $299 per month. If you go over your plan, we simply charge per call. Spam and sales calls never count toward your total, and you can see exactly which calls were flagged as spam in your dashboard. If you need a larger plan, we can create a custom option.
Can I keep my current phone number?
Yes. You can forward calls from your existing number to the number we provide when you sign up. Your clients will continue calling the number they know, and our number remains behind the scenes.
What kinds of calls can Upfirst handle for vets?
Upfirst can schedule appointments, answer common questions, help with prescription refills, take messages, and transfer calls to your team whenever necessary. Our AI receptionist intelligently adapt to the conversation and know when to use empathy for sensitive topics.
How are emergencies handled?
You decide how emergency calls should be routed. If your clinic handles emergencies, Upfirst can transfer those calls to you right away. If you don’t, the receptionist can direct callers to another clinic or explain that your clinic doesn’t take emergency cases and provide the appropriate guidance.
How long can calls last?
There are no time limits. Pricing is based entirely on the number of calls, not how long each call takes. Hang-ups under 15 seconds and spam calls are filtered automatically and never counted toward your plan.
Can I forward only some of my calls to Upfirst?
Yes. You can forward all calls or only unanswered calls. You can also create rules so that high-priority callers are transferred to you or your team immediately, while routine or non-urgent calls are handled by the AI receptionist.
Can Upfirst’s answering service book appointments?
Yes. The receptionist can collect details for your team to follow up, send callers your booking link by text, or book appointments directly on your Google Calendar or Outlook once you connect your calendar. It checks your availability in real time and offers callers the best open times.
Can it be customized?
Yes. You can tailor the greeting, voice, instructions, emergency handling rules, prescription refill process, and more. Upfirst can qualify leads, schedule appointments, take messages, transfer calls, and send texts based on the preferences you set.
Does Upfirst have experience with veterinary clinics?
Yes. Upfirst is used by a range of veterinary practices, including general, emergency, and exotic clinics. While it’s built on large language models trained on broad veterinary information, it always follows your specific instructions so it operates the way your clinic does.
How long does setup take?
Most clinics are fully set up in 30 minutes or less. During onboarding, you'll add your clinic’s details, FAQs, and intake questions to the agent’s knowledge base. After that, you can run a few test calls to make sure the receptionist responds exactly the way you want.
How will I be notified about calls?
You’ll receive a call summary by email and SMS after every call. Each summary includes the transcript and recording. You can also add team members and create custom rules, such as sending urgent or specific types of calls to certain staff members.
Do you offer service in other languages?
Yes. Upfirst supports more than 35 languages, including English and Spanish. The receptionist automatically switches to whichever language the caller is using, and you’ll still receive a translated transcript in the language you prefer.
Take the first step toward a calmer, more efficient practice. See how our veterinary telephone answering service handles your calls with the same care you'd provide.
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