Meet Upfirst

Property management answering service

Upfirst’s answering service for property management companies makes sure calls are professionally answered at any time of day or night — 24/7 — and captures the information you need.
Property management answering service handling tour scheduling request from potential tenant

Introduction

What is a property management answering service?

Ever been interrupted by a frantic tenant needing maintenance during a showing? Not exactly the best timing for a property manager who already has a million other tasks on their to-do list. Juggling multiple calls during an apartment tour isn’t just inefficient, it’s unprofessional.

With our property management answering service, you never have to choose between staying focused and picking up the phone. Our AI answers for you, ensuring you never miss an important call or send potential leasing leads to voicemail. Upfirst frees up your precious time and resources, allowing you to elevate the tenant experience (and your bottom line).

Ready to explore how Upfirst’s answering service for property management make your life easier? Let’s dive in.

Benefits

Why choose our property management answering service?

As a property manager, your day doesn’t end at 5 PM. Upfirst isn’t just an answering service; it’s your 24/7 virtual assistant, ready to transform how you manage properties and keep your rental community happy. Whether you need help with tenant inquiries, scheduling maintenance, or screening applicants, Upfirst can handle it.

Our 24/7 live answering service never takes breaks

Worried about missing calls from vendors or potential tenants? With Upfirst’s after hours answering service for property management, that’s a thing of the past. Upfirst is available around the clock, including weekends, after-hours, and holidays. Create an AI agent that’s highly responsive, manages your calendar, and addresses tenant concerns. Deliver exceptional service that works for everyone, anytime.

More affordable than traditional answering services

 Upfirst is more affordable than traditional answering services because it’s powered by AI. Full-time receptionists or administrative specialists can put a strain on your budget, but with our AI-powered service, you can free up valuable resources to invest back into your business. Prioritize property improvements you finally will have time for, give your marketing a boost, or reward your hardworking team.

Train your agent on the ins-and-outs of your properties

Say goodbye to generic call handling. With Upfirst, you can tailor your AI assistant to your specific needs. Feed it your property brochures, training manuals, and company policies. This way, your AI is equipped with the exact information you want it to use. Unlike traditional outsourced answering services, Upfirst uses this knowledge to provide context-rich, personalized response

quick, easy setup

How our property management answering service works

Set up 
Testing
Go live

Start by inputting key information about your property management business. Think about the types of questions you typically get and any unique aspects of how you operate. Use this to customize your AI agent’s responses to match your management style and preferred tone. Upfirst integrates seamlessly with tools like Buildium or Appfolio, ensuring your calls and data stay connected from day one.

Before going live, run a few test calls to ensure your AI agent is responding the way you want. Listen to how it handles different scenarios and make adjustments as needed. You can easily tweak the AI’s responses based on these results. Don’t hesitate to involve your team in this process – their feedback can be valuable in refining the AI’s performance.

Once you’re happy with the setup, you’re ready to go live. Simply start forwarding your calls to Upfirst, and your AI agent will begin answering calls for you. If you need any help along the way, our support team is ready to assist. We’re committed to ensuring your answering service works exactly as you expect it to.

Key features

How can our answering service benefit property managers?

With a live answering service, you get 24/7 availability, bilingual support, message taking and forwarding, appointment scheduling, plus call screening and forwarding.

Answering service for property management companies responding to apartment rental inquiry

Lead generation and converion

Never miss a potential tenant lead again. Upfirst can capture every incoming lead, collect the information you need, and email you a detailed summary. This means more qualified leads and less time spent on phone tag.
After hours answering service for property management assisting with move-out notice process

Tenant satisfaction and retention

Improve tenant satisfaction by ensuring their calls are always answered. Upfirst can handle maintenance requests 24/7, giving tenants the attention they need when they need it. Happy tenants are more likely to stay, reducing turnover rates.
Apartment answering service responding to maintenance request for kitchen sink leak

Maintenance hotline

Keep your property running smoothly with quick, reliable maintenance communication. Upfirst can take detailed messages about maintenance requests, asking the specific questions you need answered. This means you get all the necessary information upfront, reducing back-and-forth and streamlining your maintenance process.
Property management answering service explaining painting policy and fees to tenant

Increased staff productivity

Say goodbye to endless interruptions. Let Upfirst handle calls so your property management team can focus on growing your business. With fewer distractions, your team can dedicate more time to important tasks like maximizing occupancy and marketing available units.
After hours answering service for property management assisting tenant locked out of apartment

After-hours answering service

Stay on top of things, even when you're off the clock. Upfirst is always available to answer after-hour calls, ensuring that no inquiry goes unanswered. Our AI agent takes messages, sends you summaries, and provides you with call recordings and full transcripts. This means you can review important information at your convenience, without having to rush to pick up every call.

who we serve

Who can benefit from our property management answering service?

The short answer: everyone. Upfirst is a pro at multitasking and making your life as a property manager, landlord, or investor easier.

Property manager using answering service for property management companies to handle tenant inquiries efficiently
  • Property management companies

    Feeling overwhelmed? We can handle your calls, keep tenants happy, and let you focus on what you do best – keeping your occupancy and community review ratings up.

  • HOAs and condominium associations

    Need to be reachable even after hours? Upfirst can answer calls from residents, collect details for maintenance requests, and keep communication flowing.

  • Real estate investors and landlords

    Impress potential tenants without sacrificing all your time and energy. With Upfirst, you can provide professional, responsive communication to your tenants and leads, freeing you up to focus on growing your portfolio.

  • Apartment complexes

    Tired of constantly missing calls mid-viewing and feeling a step behind on urgent issues? Upfirst’s apartment answering service can handle automatically pick your phone calls, keep tenants satisfied, and lighten your workload. 

  • Leasing offices

    Want to turn more calls into new residents? That’s what you can do with Upfirst’s answering service! Capture more leads, schedule tours, and provide answers about the application process – all without missing a beat.

  • Individual property owners

    You can still provide professional service without extra staff. Upfirst delivers premium customer service 24/7, so you can focus on getting those new leasing agreements across the finish line.

Try our answering service for free

Our answering service isn't just about picking up your leasing calls - it's about making your life as a property manager manageable, your tenants happier, and your business more successful. We'll handle the time-consuming tasks, so you can focus on the big picture.

FAQs about our property management answering service

Our answering service isn't just about picking up your leasing calls - it's about making your life as a property manager manageable, your tenants happier, and your business more successful. We'll handle the time-consuming tasks, so you can focus on the big picture.
  • What types of calls can Upfirst handle?

    Upfirst is designed to handle a wide range of calls, from new tenant inquiries and maintenance requests to after-hours emergencies. Our AI can be trained to ask the specific questions you need answered for each type of call.

  • Does my business need an answering service?

    If you want to make your job easier and provide better service to your tenants, then yes. Property managers deal with numerous calls from residents, vendors, and maintenance personnel. Upfirst answers these calls, collects necessary details, and eliminates the need for back-and-forth voicemail tag. It can even forward urgent calls directly to you based on parameters you set.

  • Can you integrate with my property management software?

    Need to integrate with property management software like Buildium and Appfolio? Get in touch with our team to discuss your specific integration needs.

  • How much money do I save with your answering service?

    While savings can vary based on your specific needs, consider this: a full-time receptionist or a human-based virtual answering service can cost thousands per month. Upfirst provides 24/7 coverage for less than $100 per month, potentially saving you significant money while improving your responsiveness to tenants and leads.