Make every customer feel valued. Focus on running your store and growing your business with our 24/7 retail answering service.
How it works
Sign up, tell us about your retail store, and let Upfirst professionally handle every call.
Share your business name, store hours, and the way you’d like your calls managed. We follow your instructions every time.
No more missed sales or frustrated customers. Whether it’s to check what’s in stock, ask about store hours, or get help with an order, your callers always reach a friendly voice.
After each conversation, we’ll send you detailed call summaries by text or email. You’ll always know who called, and what they needed. Never miss an important opportunity again.
24/7 retail answering service
Running a retail store means juggling sales, inventory, and customer questions all at once. Every missed call could mean lost sales or unhappy shoppers. That’s why retail store owners trust our answering service to keep their phones covered, so you can focus on running your business, not chasing calls.
See how our call handling service helps small businesses answer calls every day.
When you’re busy helping in-store customers or stocking shelves, every missed call could mean a lost sale. Our retail answering service ensures every call is answered from the first ring, so you never miss another opportunity to connect with your customers.
Nothing drives up the budget like needing to hire extra staff or take on a traditional retail call answering service. Upfirst offers a cost-effective virtual receptionist service solution designed for small retail businesses, giving you professional support without tanking profits.
Running a retail store means juggling multiple tasks at once. With Upfirst, you can stay focused on daily operations, like assisting shoppers and managing inventory while we handle your incoming calls.
Every retail store is different. Whether you need basic message taking or detailed product inquiries handled, our retail answering service can be customized to your preferences, making sure every call goes the way you want.
Getting Upfirst up and running is simple. Just sign up, tell us about your retail business, and tell us how you'd like your calls handled. Our friendly support team is ready to assist you every step of the way, so you can start answering more calls in no time.
Get affordable, professional call handling designed for small businesses and busy business owners.
Never miss an opportunity to gain or help a customer, even after hours or on busy weekends.
Get call summaries and messages sent straight to your phone or email, so you’re always in the loop.
Book in-store appointments or curbside pickups directly.
Collect customer info and intent on every call, turning more inquiries into sales opportunities.
Help shoppers in English, Spanish, and more, making your store welcoming to everyone.
Push caller details straight into your sales software via Zapier, so you can follow up and close the sale.
Block robocalls and telemarketers, keeping your lines open for real customers who want to shop.
Direct calls to different departments or stores so customers reach the right person fast.
Capture every detail if you miss a call. Easily follow up with your callers.
Send texts while live on the call with scheduling links or other information about your business.
Virtual receptionist for retail stores
No special training, hardware, or tech skills needed. Sign up and let Upfirst handle your store’s calls in just a few minutes.
Create your Upfirst account; it's free to try for 14 days. Set your preferred greeting and choose your AI's voice from our library of human-like voices.
Upload your product lists, store policies, and answers to frequent customer questions, like return policies, gift card details, or holiday hours. Add any special call handling instructions.
Call your new AI phone assistant to hear how it works. Try out different scenarios (order inquiries, store directions, product availability) and make adjustments to your Knowledge Base until every answer sounds just right.
Happy with your setup? Start forwarding your calls! Let your AI phone answering service answer every customer call 24/7 so you can focus on running your store.
Whether you need to pass contact info to Excel or send appointment updates to Google Calendar, our Zapier integrations easily passes the data you need.
Have a question about our retail answering service that isn’t answered here? Get in touch with our team.
How can a retail answering service help my store?
A retail answering service makes sure your customers always reach a friendly, knowledgeable representative—no matter how busy your store gets or what time it is. We take messages, answer questions about products or hours, handle overflow during peak times, and help you capture every sales opportunity, so you never miss a chance to make a great impression.
What are your pricing options for retail stores?
We aim to make our pricing as affordable as possible for small businesses. Upfirst's plans start as low as $24.95/mo, which includes all of our available features. The only major difference between each plan is the amount of calls per plan. Learn more about Upfirst's pricing plans.
Can you handle fluctuating call volumes during sales or busy seasons?
Yes! Our retail answering service easily scales up or down with your business. In fact, even if multiple calls come in at the same time, each one will always be picked up and answered by our AI virtual receptionist. Whether it’s Black Friday, holiday rush, or a special sale event, we’re ready to handle increased call volume so your customers never experience long hold times or unanswered calls.
Do spam calls count against my monthly calls?
Nope. Spam calls and robocalls don't count against your monthly call quota. The same goes for calls that last under 15 seconds or calls where no one speaks. Our goal for you is to only pay for real conversations with your callers.
Never miss another sale or important customer call. Let our retail call answering service handle your phones while you focus on running your store. Sign up now and see how easy it is to get started.
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