Automotive answering service
Provide fast support with our automotive call center. Book more appointments and provide exceptional customer service 24/7.
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The affordable automotive call center
At your automotive dealership or mechanic shop, your top priority is delivering exceptional service, but you can’t be everywhere at once, especially when phone lines are ringing like crazy and disrupting your team from doing their job. Nonstop ringing is the last thing they want to hear, but customers often have urgent questions about pricing, availability, or the status of their vehicle repair. When a call goes to voicemail, it can feel like a lost opportunity and leave a customer feeling overlooked.
What if you could answer every call, keeping your customers happy with quick answers while leaving your team free to focus on their work?
With our automotive call center service, we'll catch every call, no matter when it comes in, and turn it into a chance to build trust. We'll quickly answer FAQs, schedule service appointments, qualify new leads, and more so that your service department team can do what they do best. You deliver quality service; we'll handle the rest.
Learn how our automotive call center service can help make a difference in your business.
You know how quickly missed calls become missed business. Our call center service for automotive industry is on deck 24/7, so every call is answered, even after hours. Whether it’s a late-night question about a used sedan or an early-morning request for an oil change, we make sure callers get help from a friendly voice.
If phones keep ringing during peak times, you don’t want to lose customers just because no one’s available to pick them up. Our around-the-clock coverage captures every inquiry, whether someone needs a transmission quote or wants to chat trade-ins. By always being there, you’ll boost your revenue, customer retention, and your reputation for reliability.
When customers reach out, they usually need immediate help. Maybe they’re short on time or stuck on the side of the road. Instead of sending them to voicemail, we connect them to a friendly, knowledgeable virtual receptionist who provides instant answers. By the time they hang up, they’ve already scheduled an appointment or gotten the info they need. No more waiting, no more frustration.
As a shop owner or manager, your daily to-do list is long enough without phone calls pulling you in every direction. Our automotive call center tackles inbound calls, appointment requests, and general questions, so you can focus on the tasks that actually grow your business. With the phones covered, your team can give undivided attention to the customers who walk through your doors.
We think tech should empower you, not overwhelm you with confusing steps or take up more time that you don't have. That’s why our setup is simple: pick your number, follow a few prompts, and you’re basically ready to roll. No special training required. And if you ever hit a snag, our support team is right there to help you go live with 24/7 coverage in no time.
Upfirst is packed with powerful phone answering features that won’t break the bank for your dealership or repair shop.
Stay open around the clock and never miss a call. Delight customers with instant service at any hour.
Eliminate phone tag and make scheduling service appointments easier. Let our AI set appointments and send reminders to reduce no-shows.
Identify hot prospects and filter out spam with lead qualification questions. Deliver high-quality leads to your sales team.
Get a receptionist who knows your business inside and out. Personalize interactions and build trust from the very first hello.
Offer support in multiple languages without the extra hires. Break language barriers and serve a diverse customer base with bilingual answering.
Connect callers to the right department or individual automatically with call routing rules. Save time, keep your team focused, and your customers satisfied.
Sync call data with your favorite CRMs, helpdesks, or marketing tools. Keep everything in one place.
Tailor greetings, scripts, and protocols to match your business goals. Adapt every detail to suit your dealership, garage, or rental agency.
quick, easy setup
We know you don’t have the time for complicated or lengthy setups, so we’ve made it easy for you to set up your automotive call center in just a few minutes.
Create your account, and choose whether to use your existing business phone number or get a new local or toll-free 800 number. This gives you a direct line for all incoming calls to flow into our call center.
Set up your greeting—anything from a simple “Thanks for calling!” to a more detailed welcome script. Then configure your AI’s voice and provide your business specifics—such as your typical pricing range, appointment availability, and emergency protocols. Think about how you want your call handling flow to go, then tell the AI in the prompts. Make a few test calls to confirm everything sounds and works the way you want.
Once you’re satisfied, click “Activate.” Just like that, your AI receptionist is ready. From that moment on, anyone who calls will be greeted professionally, guided through the information they need, and directed to the right contact or service department if necessary. You can monitor calls, access call recordings, and tweak settings at any point.
Popular uses cases
Our call center solution is an affordable solution for many types of automotive businesses.
In the automotive industry, every missed call could mean a missed opportunity to sell a car or set up a service appointment. Our automotive call center helps dealerships handle high call volumes, ensuring leads are captured and routed to the right salesperson.
Garage owners and technicians are often on the shop floor or under the hood, meaning phone calls can easily go unanswered. Rather than forcing potential customers to wait or go elsewhere, let our 24/7 system handle initial inquiries, schedule repair appointments, and filter out spam so your team can focus on delivering quality repairs.
Whether you manage a local car rental agency or offer specialized fleet rentals, timing is everything. Our automotive call center takes reservations, checks availability, and routes complex questions to the appropriate team member. And if your services expand into areas like towing or roadside assistance, we can flex with you to offer a consistent customer experience.
Have a question about our automotive answering service that you don't see here? Get in touch with our team.
What is an automotive call center?
An automotive call center is a specialized phone-handling service designed for businesses in the automotive industry—like dealerships, mechanic shops, and car rental agencies. Ours uses AI technology to answer calls, schedule appointments, and direct customers to the right place, all under your brand’s voice and protocols.
What are the benefits of having a call center for my automotive business?
You’ll never miss a call, which means you won’t miss potential sales or service appointments. A call center also helps maintain a professional image, reduce on-hold times, and capture leads around the clock. Overall, it improves customer satisfaction and boosts revenue by ensuring every call becomes a business opportunity.
Can your AI follow scripts, protocols, and call flows?
Yes, absolutely. You can fully customize scripts, set up specific call flows for different scenarios, and guide how the AI responds to questions. We work with you to make sure the call center aligns perfectly with your current workflows and branding.
Can it handle multiple calls at the same time?
Yes. Our system is designed to scale with your call volume. Whether it’s just a handful of calls a day or hundreds, we’ve got the infrastructure to make sure no customer gets a busy signal.
Why is this better than a voicemail?
Voicemail may seem convenient, but many callers hang up before leaving a message. That equals lost opportunities. Our automotive call center provides immediate assistance and captures key details so your team can follow up. It’s more engaging, more efficient, and more likely to convert inquiries into appointments or sales.
How much does your automotive call center cost?
We offer flexible pricing tailored to your call volume and feature needs. Whether you’re a small mechanic shop or a multi-location dealership, there’s a plan that fits your budget, with plans starting at $24.95 per month.
Give your callers and service department some peace of mind. Answer every call, give great customer support, and grow your automotive business. Try for free today!
Try for free
