Never miss a potential customer. Answer questions, qualify leads, and offer a call back instead. Capture more leads, and get back to people fast—day or night.
How it works
Sign up, tell us about your business, and let Upfirst take your calls.
Tell us about your business and how you want call backs handled—business info, services, qualifying questions, and routing rules. We’ll follow them every time.
Instead of a frustrating voicemail box, your callers reach a friendly voice on the first ring. We’ll collect all the details you need, such as name, phone, and preferred call back time.
You receive instant call summaries and recordings via SMS or email, so you’re always in the loop. With the details collected, you choose who and when to follow up with.
24/7 virtual receptionist call back solution
Every missed or abandoned call can mean a lost sale—or a frustrated customer. Beyond protecting revenue and reputation, here’s why small businesses use our call back services:
See how our call handling service can make a difference in your business.
Callers dread hearing elevator music while waiting for someone to answer. Instead, give callers a fast, friendly option: a human-like voice who can help answer questions, route calls, and even schedule appointments. Your callers can get immediate answers, and if they prefer a call back from you, we can gather those details—so abandon rates drop and conversions climb.
Your time is best spent doing what you do best for growing your business, not constantly answering inbound calls. As your call screening service, we’ll screen for leads, answer common questions, and set up a call back time when the caller needs it. Your staff stays focused on jobs, appointments, and customers on site while we got your phones covered.
Every small business is different. Upfirst lets you set custom call back rules, ensuring callers get the right response, every time. Customize it to answer questions (maybe preventing call backs at all), set up call routing rules, and collect all the information you need from callers. Whether you want to prioritize urgent calls or set business hours for follow-ups, our software adapts to your workflow.
Customers love quick responses. Our call back software makes it easy to know which calls need immediate follow ups. Show your customers that you value their time, and respond back quickly and more organized.
You don’t need to be a tech expert to benefit from call back software. Upfirst is simple to set up, with friendly support ready to help you every step of the way. You’ll be up and running in minutes, not days.
We make powerful call answering affordable for small businesses, so anybody can run their business with less stress and more time.
Capture leads after-hours and during rushes without staffing late shifts.
Let customers pick “ASAP” or a convenient time block in your calendar.
Ask custom questions up front (reason for call, budget, urgency) to prioritize high-value requests.
Set up custom call routing rules to forward phone calls to someone else on your team.
Send customized texts with additional info—calendar links, pricing sheets, service info, and more.
Customize a receptionist to answer questions, book appointments, or schedule call back times.
Integrate directly with Google and Outlook calendars so your AI phone assistant can book for you.
Get instant call recordings, transcripts, and summaries delivered to you via SMS and email, so you’re always in the loop.
Push new leads and outcomes to HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, and more via Zapier integration.
Filter and block robocalls and time-wasters so your team stays focused.
Easily serve customers in English, Spanish, and 90+ other languages.
Fast and easy setup
In just minutes, you can have a virtual receptionist ready to answer every call, qualify leads, and schedule call backs.
Create your free Upfirst account and enter your business information—like your company name, hours, and main services. Then, pick your AI’s voice and set your greeting.
Decide how you want to handle missed calls. Choose when call backs should be offered and set your preferred response time. Upload FAQs, service details, and scripts your AI voice agent can use when interacting with customers.
Try out your new call back software—simulate missed calls, request call backs, and review how the AI responds. Adjust settings and scripts until you’re happy with the results.
Once you feel ready, it’s time to go live! Start forwarding all of your calls or just the ones you miss from your existing phone line to your AI answering service. Never miss another lead, and give every caller the fast, professional response they expect—while you focus on growing your business.
Whether you need to schedule appointments directly to Outlook or Google Calendar or pass a lead to Hubspot, you can use Zapier to pass caller info from Upfirst to any app.
Have a question about Upfirst's call back services for business that isn't answered here? Get in touch with our team.
What is call back software and how does it work?
Our call back software lets your customers get answers from an AI voice agent right away instead of waiting on hold, or request a return call. When someone calls your business and you're not available, the AI virtual receptionist can collect their information, including any lead qualification questions, gathering their number and details and sending it to you instantly. You can then let callers schedule a call back in your calendar, or you can choose whether or not the call requires a call back. This customization improves customer experience and makes your business more efficient.
Can call back software integrate with my CRM or other tools?
Yes! Our call back software integrates with popular CRMs, helpdesks, and scheduling platforms through Zapier. This means all call requests and customer details can flow seamlessly into your existing tools, saving you time and reducing manual data entry. Plus, with direct integrations with Outlook and Google Calendar, you can easily schedule appointments and call backs.
Do spam calls count against my monthly call limit?
No, spam calls, robocalls, and automated sales calls don't count against your call limit. Our goal is for you to only pay for real conversations. That includes calls that last less than 15 seconds or calls where the caller doesn't say anything (like pocket dials).
Is call back software right for my industry?
Absolutely. Call back software is used by a wide range of industries, from home services, healthcare, and legal, to retail and professional services. If your business receives customer calls and wants to reduce missed opportunities or hold times, call back software is a great fit.
Don’t let another customer wait on hold or slip away. Give them a call back option that respects their time—and wins more business for you. Start your free trial now.
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