Meet Upfirst
Order taking services
Provide personalized 24/7 support to your customers and drive sales with our order taking service, powered by AI.
Introduction
Convert calls into sales with an order taking service
When a shopper calls your business with questions about your products, it’s a great opportunity to provide answers, connect, and build trust – and close the sale. But what happens if you’re off the clock, or you have an overflow of calls, and potential customers are stuck hearing some annoying elevator music? Wave goodbye to potential orders!
That’s why many businesses turn to an order taking answering service, so their phone lines can be available 24/7 with someone ready to help the next customer buy their products. Imagine having your own virtual receptionist, who never takes a minute off, answers every single call, provides great customer service, and places orders for you around the clock.
That’s what you get with Upfirst’s AI-powered order taking service.
Benefits of an order taking call center
Benefits you'll love with our order taking call center
Take orders 24/7
Whether someone is calling about a product on your e-commerce site at 4am or from a TV ad at 3pm, you’ll never miss a sale, no matter what hour of the day it is. Our AI virtual receptionist is always on, capturing orders and assisting customers whenever they call.
Fast customer service
It’s best to strike when the iron is hot, and immediate responses keep your customers engaged. With no hold times or transfers, queries are resolved quickly, boosting both your sales and your customer satisfaction.
Reduce abandoned carts
By addressing customer hesitations in real-time, we help lower your cart abandonment rates. Customers can get answers and complete purchases in a single call.
Increase average order value
Train your new AI assistant to be your best salesperson. Customize your scripts and program it to recognize opportunities for upselling and cross-selling, raising your average order value.
Affordability
High-quality service doesn't have to come with a high price tag. By using an AI answering service, your solutions become cost-effective, providing excellent ROI for businesses whether large or small.
quick, easy setup
How our order taking service works
Getting started with your order taking service is simple. First, sign up and choose whether to use your existing business phone number or get a new one from us.
Set up your personalized greeting and select your AI’s voice to match your brand’s tone. Provide us with your business specifics, product information, and customer service protocols. Train it how you would an in-house representative – except its faster because it’s AI. Then, give it a few test calls. Adjust and refine until you’re completely satisfied.
Once everything is set up to your liking, click activate, and you’re live! Your AI receptionist will start taking calls on your behalf, providing exceptional service and order taking from day one. You’ll receive call summaries and transcripts, so you’re always in the loop.
Features
What you can expect with Upfirst's order taking services
Upfirst’s AI-powered order taking features help your business stay available whenever your customers need you. Deliver exceptional customer service and boost your sales potential. Customize your answering service just the way you want it—all at an affordable price.
Who our order taking answering service is for
Who should use our order taking service
E-commerce stores
Give your online store sales a boost with personalized phone support. Our service bridges the gap between digital and human interaction.
MLM order taking
Support your network marketing efforts with efficient order processing and customer support.
Retail stores
Offer your retail customers the convenience of phone orders. Our service ensures they get the information they need.
Join the waitlist
Give your business a sales advantage. Our order taking service answers every call, provides useful product information, and capture more sales, even when you're off the clock.
FAQs about Upfirst's order taking services and call center
Don't see your question answered here. Our support team is here to help. Get in touch today.
Can I customize the AI's responses and behavior?
Absolutely! We offer extensive customization options, including scripts, responses, and even the AI’s voice and tone. You can tailor the system to align perfectly with your brand and customer service policies.
Does it support multiple languages?
Yes, our AI receptionist can communicate fluently in multiple languages, allowing you to serve a broader customer base.
Does your AI service integrate with our CRM software?
Yes, our AI receptionist integrates with most major CRM platforms. This means all customer interactions and order details are automatically updated in your system, keeping your sales and support teams informed in real-time.
What if I need to make changes after going live?
No problem! You have full control over the system and can make adjustments at any time. Our support team is also available to assist with any updates.