How to forward calls from Nextiva

If you use Nextiva for your business or personal phone service, you might want to forward calls for reasons like using Upfirst’s AI answering service, making sure you don’t miss important calls, or simply when you’re away on vacation. This guide will walk you through how to set up different types of call forwarding with Nextiva—whether you want to forward every call, only missed calls, or turn it off when you’re back.

How to forward all calls from Nextiva

Want every call to your Nextiva number to ring somewhere else—like your mobile, a colleague, or an answering service? Here’s how to set up call forwarding for all calls:

1. Log in to your Nextiva portal: Go to Nextiva Voice Portal and log in with your credentials.
2. Go to ‘Call Forwarding Always’: In the dashboard, select the user or line you want to forward. Click on "Call Forwarding Always" from the menu on the left.
3. Enable call forwarding: Toggle the feature to “On.”
4. Enter the forwarding number: Type in the phone number where you want your calls forwarded (include area code).
5. Save your changes: Click “Save” or “Apply” to activate call forwarding.

Tip: If you use a Nextiva desk phone, you can also activate call forwarding by dialing *72, then entering the forwarding number, and pressing #.

How to forward only missed calls (conditional call forwarding) on Nextiva

Conditional call forwarding means your calls only get forwarded if you don’t answer, your line is busy, or your phone is unreachable. It’s a great way to catch calls you might otherwise miss while still having your phone ring first.

Here’s how to set up conditional call forwarding with Nextiva:

1. Log in to your Nextiva portal: Visit Nextiva’s portal and log in.
2. Select ‘Call Forwarding No Answer’ or ‘Call Forwarding Busy’: Click on the user or line, then look for these options in the left-hand menu.
3. Enable the desired option:
   • For calls not answered, turn on "Call Forwarding No Answer."
   • For calls when your line is busy, turn on "Call Forwarding Busy."
4. Enter your forwarding number: Type in the number where you want calls sent if you don’t pick up or if your line is busy.
5. Set the number of rings (for No Answer): Choose how many rings before the call forwards.
6. Save your changes: Click “Save” or “Apply.”

Dial codes:
- For No Answer: Dial *92, then the forwarding number, then #.
- For Busy: Dial *90, then the forwarding number, then #.

How to turn off call forwarding on Nextiva

Ready to take calls directly again? Turning off call forwarding is simple.

1. Log in to your Nextiva portal: Go to your account at Nextiva Voice Portal.
2. Navigate to the forwarding feature: Click on the user or line, then select the type of call forwarding you enabled (Always, No Answer, or Busy).
3. Disable the feature: Toggle the forwarding option to “Off.”
4. Save your changes: Click “Save” or “Apply.”

Dial codes to turn off:
- For Always: Dial *73
- For No Answer: Dial *93
- For Busy: Dial *91

FAQs about call forwarding on Nextiva

Does Nextiva charge for call forwarding?
No, Nextiva does not charge extra for enabling call forwarding. However, if you forward calls to an external number, standard call rates may apply, especially for long-distance or international numbers.

Can I forward calls internationally with Nextiva?
Yes, you can forward calls to international numbers, but international calling rates will apply. Be sure to check with Nextiva’s support or your plan details for pricing.

Will my phone still ring when call forwarding is enabled?
If you enable "Call Forwarding Always," your Nextiva phone won’t ring—the call goes straight to the forwarding number. With conditional forwarding (like "No Answer" or "Busy"), your phone will ring first and only forward if you don’t pick up.

Can I forward text messages too?
No, Nextiva’s call forwarding features only work for voice calls. SMS/text message forwarding is not supported.

How is immediate forwarding different from conditional forwarding?
Immediate (or "Always") forwarding sends every call straight to the new number, without ringing your phone. Conditional forwarding only sends calls elsewhere if you’re busy, don’t answer, or your phone is unreachable.

Can I use call forwarding with an answering service like Upfirst?
Absolutely! Just forward your Nextiva calls to the number provided by Upfirst, and their AI answering service will handle your calls for you.

Never miss another call—forward your Nextiva calls to Upfirst! With Upfirst, you get an AI receptionist that answers calls, answers questions, and collects information from your callers. You’ll receive a clear summary via email and SMS, so you stay in the loop even when you can’t answer. Try Upfirst free for 14 days and see how easy it is to keep your business running smoothly. Start your free trial now!