Professional first impressions
Every caller gets a warm, polished greeting tailored to your brand.
AI-powered call handling
Virtual receptionist service
Upfirst is an affordable, AI-powered virtual receptionist service that makes it easy to always be there for your customers.
Introduction
What is a virtual receptionist?
A virtual receptionist is your always-on digital front desk. Our AI-powered solution handles calls with a warm, human-like touch – even when you’re closed. It’s more than just answering phones; it’s a comprehensive service tailored to your business needs.
With Upfirst’s virtual receptionist service, you can customize greetings, call handling, and responses to match your brand voice. From scheduling appointments to answering FAQs, your virtual receptionist for small business does it all. It’s like having a skilled, tireless assistant who’s always ready to provide seamless support to your callers.
Whether you’re a startup or an established company, our virtual receptionist adapts to your unique requirements. It’s a cost-effective way to ensure professional, consistent communication with your clients, 24/7.
How it works
How our virtual receptionist service works
Getting our system set up is designed to be seamless and efficient, ensuring you’re up and running in no time.
Create your Upfirst account in minutes. Connect your existing business phone number or get a new dedicated number for your AI virtual receptionist. Our system seamlessly integrates with your current phone setup, making the transition smooth and hassle-free.
Input information about your services, products, and common customer inquiries. Create custom scripts for different scenarios, such as new customer inquiries, appointment requests, or support calls. This step ensures your virtual receptionist truly represents your brand.
Activate your virtual answering service with a single click. Your AI assistant will immediately begin handling calls, capturing leads, and streamlining your communication. The system works 24/7, ensuring you never miss an opportunity, even outside business hours.
Regularly review call summaries, transcripts, and recordings to understand how your AI is handling inquiries. Use these insights to update your AI’s knowledge base, refine scripts, and optimize call handling processes. This ongoing refinement ensures your virtual receptionist keeps getting better over time.
Key benefits
Why choose Upfirst's virtual receptionist service?
Discover how our virtual reception service can elevate your business communication.
Features
Features of our virtual receptionist service
Our AI virtual assistant isn’t just a friendly voice; it seamlessly connects the dots for your callers, no matter the call volume or urgency of their request. Upfirst handles it all, including:
Live call answering
Your virtual receptionist is incredibly responsive, always at the ready to welcome callers with a personalized tone, even if they’re flustered.
Call routing and transfers
Avoid frustrated callers on hold or accidental disconnects with a virtual receptionist who transfers directly to the right person for assistance.
Scheduling and appointments
Stay ahead of double bookings with the help of a system designed to automatically schedule appointments based on your availability.
Recording and delivering messages
Not a fan of scribbled messages you can’t read? Virtual receptionists record, transcribe, and summarize every message that comes through and sends it directly to your inbox.
Who we serve
What industries benefit from virtual receptionists?
Virtual receptionists have the power to make an impact for a full spectrum of industries. From legal teams to plumbing experts, Upfirst can be the answer for all types of businesses.
Law firms
From fine-tuning depositions to meeting with clients, lawyers are juggling a constant stream of high-focus work – so how can they handle incoming calls from potential clients on top of it all? Law firms can train an AI virtual receptionists to handle incoming calls, freeing up legal professionals to focus on their cases.
Real estate
Real estate professionals are rarely at their desks, with back-to-back showings and final walkthroughs. When they are, they have a pile of listings that need to go live and closing documents to see through. Real estate agents and agencies can benefit from virtual receptionists by ensuring prompt responses to inquiries, scheduling property viewings, and providing 24/7 support to potential buyers and sellers.
Plumbing services
When a plumber is on the clock, they are typically hands-on with a work order (and not necessarily available to take a call). Plumbing emergencies often happen outside of regular business hours as well, which isn’t ideal for either contractor or customer. A virtual receptionist can answer calls 24/7 and is always available to take urgent requests and dispatch plumbers promptly.
Virtual receptionists that deliver real results
Ready for an AI-powered solution to your call handling challenges?
FAQs about our virtual receptionist service
Have a question about our virtual receptionist service that isn't answered here? Get in touch with our team.
What type of receptionist do I need for a small business?
Small businesses benefit from virtual receptionist services like Upfirst that offer real-time call answering, appointment scheduling, and basic call routing that can scale with your growth.
What’s the difference between auto-attendants and virtual receptionists?
Auto-attendants are automated systems that rely on pre-recorded messages and menu options to direct calls. While they can handle simple tasks, they lack the human-like interaction and adaptability of virtual receptionists. Upfirst.ai’s AI-powered virtual reception services utilize advanced AI to understand caller intent and provide personalized responses, delivering a more natural and engaging experience.
Can virtual receptionists handle multiple languages?
Yes, Upfirst.ai’s virtual receptionists offer multi-lingual support, enabling you to cater to a diverse clientele and expand your reach.
What is your pricing for virtual receptionist services?
Upfirst.ai offers flexible pricing plans tailored to your business needs. To get a personalized quote and learn more about our pricing options, please visit our website or contact our sales team.