Meet Upfirst
24/7 taxi call answering service
Let your drivers focus on the road while our taxi call answering service handles calls, books rides, and takes payments.
Introduction
Answer every call, day or night
Taxi driving is a hands-on job that demands your full attention on the road. Fumbling for your phone or scribbling down addresses is not only distracting, but potentially dangerous. And yet, missing calls is a bad look and risks losing business to another taxi service.
While the streets are buzzing and the phone lines keep ringing, our dispatch center service for taxi services answers every call, books rides, handles payments, and dispatches drivers while you safely get your passenger to their destination.
With a virtual receptionist by your side, your taxi drivers will be moving from one destination to the next without disruptions. A 24/7 answering service like Upfirst means giving your customers better service – no missed calls, no lost business, no distractions. Just smooth operations and happy passengers, one ride at a time.
Benefits of taxi services answering service
What a call center service for taxi dispatch can do for your business
Answer every call
When it comes to taxi services, missing a call can mean losing a customer to another taxi company. Our call center service for taxi dispatch answers every incoming call, even during peak hours, late-night shifts, after hours, or holidays. Reduce the risk of sending a customer to voicemail and keep your customers and drivers happy.
No long hold times
No one likes being put on hold—especially customers who need a ride right away. Our virtual receptionist picks up almost instantly, even handling multiple calls simultaneously, greeting customers and finding them a driver. Reduce your customers' time on hold and create a better experience for your passengers.
Increased productivity
With a dispatch center handling calls for you, your cabbies can focus on what actually drives your business – picking up passengers and getting them to their destination. Less time spent on the phone and more time on the wheel.
Affordability
An in-house call center can cost a small fortune in hiring, training, and equipment. Our call center service for taxi dispatch is built to be cost-effective for businesses. We offer flexible pricing plans, so you can choose the one that fits your needs—whether you’re a single-car operation or managing a full fleet.
Easy to set up
We get it—when you’re running a taxi service, you don’t have time to fiddle with complicated software. Our call handling service is designed for simplicity. No special coding, no advanced tech skills required. Simply answer a few questions about your business, set up a greeting and a few of your protocols, and your new receptionist is ready to start taking calls and scheduling rides.
quick, easy setup
How our dispatch service for taxis works
Sign up for an Upfirst account. Use your existing business phone number or let us provide you with a new one. Start by answering a few simple questions about your taxi business.
Customize your greeting messages and select the AI’s voice that best represents your business. Provide your business protocols: preferred booking workflows, payment instructions, and any special instructions for dispatch. Run a few test calls to see how it all works. Tweak anything you need until you’re fully satisfied.
Once you’re happy with your setup and testing, simply click “Activate.” Your AI receptionist is now live and ready to answer calls on your behalf. Sit back and let our taxi dispatch service handle the load while your drivers stay focused on the road.
Features
Top taxi answering service features
At Upfirst, we are more than a call center agent – we are your dedicated 24/7 taxi dispatch service. Learn more about our top features of a taxi answering service that’ll help grow your business without hurting the bank.
industries we serve
Popular industries using our call answering service
Contractors
Contractors often move from one job site to the next, whether they’re electricians, HVAC techs, or even carpet cleaners – taking every call seems out of the question. Our answering service for contractors helps schedule appointments, answer FAQs, and screen calls for them, so they can focus on the work in front of them.
Law
Law firms handle sensitive client calls at any hour of the day. Our AI answering service helps them screen calls, schedule consultations, and handle basic FAQs. We answer the calls while you and your team focus on the casework instead of administrative tasks.
Finance
Making yourself available to answer every phone call when you have financial reports to put together is tough to balance. Financial advisors and accountants rely on our answering service to schedule appointments, qualify leads, and help callers get the answers they need right away.
Restaurant
Restaurant owners use our answering service to keep peak times at a restaurant under control. While waitresses and cooks are busy keeping customers happy, our answering service takes calls, answers menu questions, and even makes reservations so restaurant staff can focus on delivering good service.
Real estate
Get your clients the details they need—exactly when they need them. Our virtual receptionist responds to new leads, shares property info, and schedules showings, so you can focus on closing deals—not phone tag.
Insurance
For insurance agents, our answering service handles incoming calls while they focus on new claims: confirming customer info, sharing policy details, and connecting calls to the right agent. Less waiting, smoother service, happier customers.
Wellness
From beauty salons to yoga studios, our AI receptionist manages appointments, fields common questions, and frees you up to focus on delivering a great experience for your clients.
And more
Wherever you take inbound calls—dental offices, law firms, you name it—our answering grows with your business. Save time, cut costs, and stay focused on what you do best. Let us handle the rest.
Get started for free
Don’t keep your passengers waiting. Get a 24/7 call answering service for your taxi company and answer every call, drive more customers, and boost your reputation.
FAQs for taxi answering service
Don't see your question answered here. Our support team is here to help. Get in touch today.
What are the benefits of a taxi call answering service?
A taxi call answering service handles all your inbound calls and ride requests so cab drivers can stay focused on driving safely. It ensures no call goes unanswered, provides professional customer support, and can even process payments. It’s a cost-effective way to scale your operations without overburdening your team.
How do I know if I need a call center service for taxi dispatch?
If you find your drivers constantly juggling phone calls and missing out on fares because they can’t answer in time—or if customer wait times are growing—then a call center service for taxi dispatch can help your business. It frees up your drivers to stay on the move and keeps your phone lines open around the clock.
Can your service integrate with my CRM and other tools?
Absolutely. We designed our system to be flexible and easy to integrate with popular CRMs, scheduling software, and other business tools so we can fit right into your operations.
Can it handle multiple calls at the same time?
Yes. Our platform can manage multiple incoming calls at the same time, ensuring every caller gets immediate attention. You won’t have to worry about customers hearing a busy tone or being sent to voicemail.
Why is this service better than a voicemail?
Voicemail doesn’t book rides or answer customer questions. By the time you get around to returning a call, the customer might have called a different taxi service. Our dispatch center service for taxi services engages with callers instantly, captures every lead, and ultimately helps you secure more fares.
Do you offer multiple language options?
Yes. We provide bilingual and even multilingual support, depending on your needs. Our AI can ask the caller’s language preference (like English or Spanish) and respond accordingly, broadening your reach to diverse communities.
Will I receive transcripts and call summaries?
You bet. We log every interaction so you can review transcripts, confirm details, and keep track of bookings. This level of insight also helps you refine your call answering service.
How quickly can I get set up with your answering service?
Most new customers can be fully up and running within a few minutes to few hours. The setup process involves registering, customizing your greetings and protocols, and running test calls. It’s straightforward, and our support team is always on hand to help.
How much money will I save compared to hiring in-house staff?
By opting for a virtual call center and dispatch service, you skip the expenses associated with employee salaries, benefits, office space, and equipment. Many customers report saving thousands of dollars each year, all while improving their customer experience. The average salary of one in-house receptionist is $36,000/year. Compare that to an affordable monthly plan.