All plans come with all features. Just pick the plan that fits your call volume and pay a flat rate if you go over.
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Tell us exactly how you want your calls handled and we’ll build a custom virtual receptionist for you. Try it before you buy it.
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Don't see your question answered here? Our support team is here to help. Get in touch today.
Do you count spam toward my total calls?
No, spam and sales calls don’t count toward your total. We also don’t bill for calls under 15 seconds (like when someone just says “oops, wrong number”) or for calls where the caller never speaks (like a pocket dial). Our goal is for you to only ever pay for real conversations—and if junk calls ever push you into overage, just let us know and we’ll reimburse you.
Can I keep my current phone number?
Yes, you can forward calls from your cellphone, landline, or VoIP number to your Upfirst virtual receptionist. See our call forwarding directions.
What does the free trial include?
Everything — for 14 days. During your trial you’ll get full access to every feature. We’ll also give you a phone number so you can forward calls and see how it works with real people on the other end. We want you to be confident it’s the right fit before you pay a cent. You don't even have to provide a credit card to sign up.
Do I have to sign a contract?
No, we offer simple month-to-month billing with no long-term commitments. You can cancel your service at any time.
How does the setup process work?
Setting up your virtual receptionist takes just minutes. Sign up, share basic business details like hours and pricing, and customize what information you want collected from callers. Make a few test calls to ensure everything's working smoothly (you will receive a dedicated number for your receptionist when you sign up). When you're happy with the setup and how your receptionist responds to different inquiries, you go live by simply forwarding your existing calls to your receptionist's phone number, and Upfirst will start answering calls and sending you summaries by text or email.
Does Upfirst integrate with my CRM?
Yes! Upfirst connects with thousands of apps through Zapier. This makes it simple to automatically push caller information to your CRM, add new leads to your sales pipeline, or trigger follow-up workflows after calls.
Does Upfirst integrate with my calendar?
Upfirst integrates natively with Google Calendar, Outlook, Clio, and many other popular calendar apps. Once connected, your receptionist can view your availability, suggest appointments times, and create events right on your calendars.
Do you offer customer support?
Yes, our team is available via live chat, email, or phone to assist you with setup or answer any questions you may have along the way.
Create and test your virtual receptionist for free. When you’re ready to answer real calls, plans start at just $24.95/mo.
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