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Answering service for travel agents

Never let a missed call lose you a booking. Get a dedicated travel agent virtual receptionist, and capture every itinerary request 24/7.

An answering service for travel agents responds to a caller wanting an overnight stay in a Scottish castle by asking for dates and room style.

How it works

 Set up your answering service for travel agents in minutes

Sign up, tell us about your travel agency, and let Upfirst handle your calls.

An answering service for travel agents shows a business description input screen with a text field describing bespoke travel itineraries.

Add details about your agency

Tell us how you’d like your calls handled, what information to collect (destination, travel dates, budget), and any special instructions. We follow them every time.

An answering service for travel agents displays a call log screen listing caller numbers, call durations, and ended status.

We answer every call on the first ring

No matter how many inquiries you get, your clients always reach a friendly voice instead of voicemail—whether you’re booking flights or in a client meeting.

An answering service for travel agents shows a call summary interface with caller details, a written summary, and an audio waveform.

You get the most important details

Each call summary lands in your inbox immediately, showing who called and what they need. Recordings and transcripts of every conversation are always available.

The affordable answering service for travel agents

Why use an answering service for travel agents?

In travel planning, every call could be your next big booking. Miss one and you risk losing a dream itinerary—and a commission. Beyond protecting revenue, here’s why agencies choose an answering service for travel agents:

  • Manage call overflow during peak seasons. Instead of leaving callers stranded with voicemail or a busy tone, you engage them right away, guiding them toward their next adventure—no matter how many calls are coming in.
  • Capture bookings around the clock. Travelers plan at all hours—ensure no opportunity is missed without hiring more staff.
  • Collect caller details important to you. When you have your hands full with work, we’ll capture any information that you need to make follow-ups a breeze.
Benefits

How our answering service makes business easier for travel agents

See how our call handling service transforms agency workflows every day.

Capture every itinerary inquiry and never miss a call

Whether you’re curating vacation packages or negotiating corporate rates, every potential client gets a helpful voice ready to answer questions about your packages or book a consultation with you.

    An answering service for travel agents handles a call where the caller requests a flight to Tokyo in August and the agent asks for travel dates and cabin class.

    Manage peak seasonal demands like a pro

    Never again will you have to drown under increased call volume during busy travel planning seasons. No matter how many rings come in at once, we’ll pick up every call on the first ring.

      An answering service for travel agents handles a call about Caribbean cruise options in December and asks if the caller prefers a seven-night or longer itinerary.

      Screen leads and prioritize the strongest ones

      Tell us what questions are important to ask your callers, and we’ll become your call screening service. Gather key details, answer questions, and we’ll update you as soon as the call ends via SMS/email.

        An answering service for travel agents answers a caller requesting a travel insurance quote for Europe and asks for trip duration and medical conditions.

        Professional call handling that fits your budget

        Full-time receptionists are expensive. Traditional services can be inflexible, but you still need a way to pick up every call without it disrupting your work. Upfirst is built with small business in mind, so you get premium coverage without the overhead.

          An answering service for travel agents handles a call requesting travel plans for a group of ten to Cancun and asks for travel dates and total budget.

          Customize it to your agency’s style

          Need message taking, booking appointments, or call transfers? Tailor our virtual receptionist to match your workflow. In minutes, you’ll have a dedicated answering service for travel agents ready to go.

            An answering service for travel agents receives a call about a Paris hotel and breakfast package and asks for check-in and check-out dates.
            key features

            Get all the top features with our travel agents answering service

            Get powerful answering service features without paying extra for add-ons—so that it’s actually affordable for agencies.

            Quick, easy setup

            How to get started with our answering service for travel agents

            In minutes, you can have a dedicated virtual receptionist for your agency ready to answer calls.

            1

            Sign up

            Create your Upfirst account—it’s free to try. Answer a few questions about your travel agency. Choose to use your existing business line or get a new one (800 number answering service available).

            2

            Customize

            Fill your receptionist’s Knowledge base with your services, popular destinations, and common FAQs. Include call handling instructions, from intake questions to booking procedures. Test with a few calls and tweak as needed.

            3

            Go live

            Forward all calls, or just the ones you can’t answer. Your AI answering service for travel agents starts handling calls, capturing leads, and keeping communication flowing—24/7.

            Use cases

            How travel agencies and other businesses use our answering service every day

            See how businesses use our answering service to help run their business every day.

            Lead capture and qualification

            Our virtual receptionist service can ask callers about travel style, preferred airlines, and group size—so you’re fully prepared before the first consultation.

            Answer questions about your packages

            Upload your best itineraries and promotional offers; your virtual receptionist can share trip highlights and special rates at any hour.

            Take calls after-hours even while you're off

            Travel planning never sleeps—handle late-night inquiries or urgent booking changes while you rest. You’ll receive complete call summaries and transcripts via SMS and email.

            Integrations

            Connect to the apps your travel agent business already uses with Zapier

            Whether you need to pass a lead to Hubspot or schedule an appointment in Calendly, you can use Zapier to pass caller info from Upfirst to any app.

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            Answering service for travel agents FAQs

            Have a question about our answering service that isn't answered here? Get in touch with our team.

            How does an answering service for travel agents benefit my agency?

            An answering service for travel agents acts like an extension of your team. Instead of voicemail or rushed notes, callers hear a warm, knowledgeable voice that understands travel planning—whether it’s family vacations, destination weddings, or corporate trips. That first impression:

            -Builds confidence from the start. Clients feel cared for before you even book their flight.
            -Ensures no booking opportunity slips away. We capture all trip details—dates, destinations, and preferences—so you can follow up with a personalized proposal.
            -Keeps costs predictable. Get full-time phone coverage at a fraction of hiring another team member, with a simple monthly fee.
            -Lets you focus on crafting perfect itineraries while we handle the calls.

            When would my agency need a virtual receptionist?

            Use one whenever call volume spikes—during peak booking seasons, promotional campaigns, or when you’re attending trade shows. You can choose to cover every call or overflow only the ones you miss.

            Does your answering service give me a number that's exclusive to my business?

            Yes! When you sign up for one of our paid plans, you can choose between a local number or a toll-free 800 number. From there, it's up to you if you want to use it directly for your business (like on your website or in Google Business), or you can use your already existing business number and forward every call (or just some of them) to us.

            Does this integrate with my scheduling software?

            Absolutely. We integrate with CRMs, calendars, and dispatch platforms via Zapier, so every booking flows into your existing workflow.

            Can your travel agents answering service be used to transfer calls?

            Definitely! You can set up call transferring if your agency needs it, and transfer the call when it meets your criteria for the call transfer.

            Try our answering service for travel agents today for free

            Don’t let another booking fade away—get a travel agent answering service that answers every call while you focus on creating unforgettable journeys. Start your free trial now.

            Try for free