Never let a missed call cost you a paying user. Capture every lead, support request, or trial sign-up 24/7.
How it works
Sign up, tell us about your SaaS company, and let Upfirst take your calls.
Tell us how you’d like your calls handled, what info to collect, and any special instructions. We follow them every time.
From product demos to billing questions, your callers always reach a trained voice instead of a frustrating voicemail.
Each call summary lands in your inbox immediately, showing who called, what they need, and user context. Recordings and transcripts of every conversation are always available.
The affordable answering service for SaaS
In the SaaS world, every conversation can convert a trial into a paid subscription or turn a frustrated user into a champion. Miss one and you risk churn or lost revenue. Beyond safeguarding your bottom line, here’s why SaaS teams choose an answering service:
See how our call handling service can make a difference in your SaaS business.
Whether it’s a demo request, feature question, or billing issue, no inquiry is missed or forgotten—even if your engineers are heads-down in code reviews. We’ll ask the questions you want to ask callers, and gather the info you need to help your operation work smoothly.
Full-time receptionist hires and traditional answering services are costly. Upfirst is built for lean startup teams, giving you excellent call handling at an affordable, monthly rate. Take calls, help customers, and book more product demos.
Spend less time tied to your phone and more time working on the tasks that move your startup forward. Let our virtual receptionist service answer your calls, assist with customer questions, and handle caller intake, helping book appointments and screening for quality leads.
Need messages in Slack, tickets in Zendesk, or contacts added to HubSpot? Customize your receptionist to push data via Zapier.
Get powerful call answering features that’s actually affordable for small businesses.
Never miss a trial sign-up or urgent bug report, even outside business hours.
Get call recaps, recordings, and transcripts—stay in the loop with SMS/email updates.
Ask your pre-screening questions so your sales team gets only the warmest leads with our lead capture service.
Let your receptionist book product demos, onboarding calls, or discovery sessions live on the call with texts.
Instantly route inquiries with our call routing service to the right team—sales, support, or engineering.
Tailor call flows depending on the type of call—trial activation, feature requests, and more.
Filter out and block spam or telemarketing calls to keep your team focused.
Send customized texts with important information, links, calendar invites, and more.
Push caller info to Salesforce, HubSpot, Zendesk, or any app via Zapier.
Serve global customers in English, Spanish, French, and more with a multilingual answering service.
Quick, easy setup
In less time than your morning run, you can customize a dedicated virtual receptionist and start answering your phone calls.
Create your Upfirst account—it’s free to try. Share a few details about your SaaS, and then choose your AI’s voice and set up your greeting message. You can choose to forward your existing business line or pick a new local number or get a toll-free 1800 answering service.
Populate your receptionist’s knowledge base with product info, pricing tiers, and FAQs. Add instructions on call-handling rules for certain callers, demos, billing, or technical support. Test a few calls to make sure your receptionist handles each one the way you want it to; make tweaks to instructions until you’re ready to go.
Forward all your calls, or just the ones that you miss, and let Upfirst pick up. From the first ring, our AI answering service starts capturing leads, scheduling demos, and resolving support queries—24/7.
Whether you need to pass leads to Salesforce, create tickets in Zendesk, or send notifications to Slack, our Zapier integrations make data flow seamless.
Have a question about our answering service that isn't answered here? Get in touch with our team.
How does an answering service benefit my SaaS company?
You’ll maintain professional, 24/7 coverage without the cost and overhead of hiring additional staff, so your budget stays lean and predictable. That means you capture demo requests, support tickets, and billing questions the moment they come in, boosting conversion and reducing churn. Plus, detailed call summaries and recordings ensure you never miss critical context, letting your team hit the ground running on every follow-up.
Can the service integrate with our existing tools?
Absolutely. We connect with CRMs, helpdesks, calendars, and messaging apps via Zapier, so leads and tickets flow right into your workflows.
Is it easy to adjust as we grow?
Totally. Upgrade, downgrade, or edit call scripts anytime in our self-serve dashboard—no long-term contracts required.
What languages do you support?
We offer bilingual receptionists in English, Spanish, French, Russian, and much more. Talk to our team today to see if we support your language.
How much does it cost per month or per call?
Our pricing is built for lean SaaS teams. You can choose a flat-rate monthly plan starting at $24.95/mo for 30 calls; additional calls are $1.50. All plans come with 24/7 coverage, multilingual support, call routing, call summaries, and a dedicated phone number. No hidden fees—just simple, predictable billing that scales with your needs.
What’s the typical onboarding process and timeline?
Setting up your receptionist can take a few minutes to an afternoon, depending on the complexicity of your call flow and intake. It’s as easy as signing up, customizing your receptionist, making some test calls, and then going live.
Can I customize call scripts and intake forms?
Absolutely. Our self-serve dashboard lets you tweak every question, prompt, and data field—so your receptionist collects exactly what you need, whether it’s MRR, use case, or urgency level.
Never miss a potential new customer again. Start your trial now and see how easy phone support and lead capture can be.
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