Say goodbye to voicemails. We’ll greet every caller, set appointments, and more while you focus on giving quality client care.
How it works
Sign up, tell us about your mental health practice, and let Upfirst take your calls.
Tell us about your mental health practice, how you’d like us to handle your calls, and any special instructions. We’ll follow them every time.
We’ll pick up on the first ring, no matter what hour it is. Your callers will always reach a helpful voice instead of a frustrating voicemail.
Get call summaries right to you via SMS or email. Stay informed on who called and why while we help schedule appointments and answer questions.
answering service for mental health professionals
Being a mental health professional takes a lot of dedication—you always want to be there for your clients and make sure they’re getting the care they need. But being there to answer every call is easier said than done, and nobody can blame you if you miss a couple. You’re not a machine, after all.
So, how do you answer every call without draining your own energy? Some professionals look towards hiring in-house receptionists or traditional answering services. But even these options can be too expensive.
That’s why we put together Upfirst—so small business professionals can actually afford answering and virtual receptionist services without going beyond their budget. For mental health practices, we’ll handle much of the administrative work like appointment scheduling, forwarding urgent calls, answering common business inquiries, and even taking non-sensitive client messages.
Stay focused on giving your clients the best care possible while giving your callers a kind, helpful voice they can reach any time, no matter the hour.
See how our answering service for mental health can make a difference in your practice.
No one really likes leaving a voicemail. With our mental health answering service acting as your initial greeter to callers, every client will never have to go unanswered. Build trust with your client base by letting them know you’re always open to their calls.
Answering phones comes with a lot of time-consuming administrative responsibilities. Free up yourself and your staff from the chore of scheduling, and let your callers easily book appointments with you. Our answering services for mental health practices handle appointment bookings automatically, so you leave your focus on helping your clients.
Clients often need quick answers—whether it’s your operating hours, location, or services offered. Our service provides quick, accurate information to answer these common questions, reducing the burden on your front desk.
Get powerful, affordable call answering features so you can keep running your mental health practice with ease.
Always be available for your clients. Get round-the-clock call answering, even outside office hours.
Set appointments over the phone without interrupting your work day. Let clients secure spots instantly.
Capture every non-sensitive client detail. Take messages so you can follow up with ease.
Break down language barriers. Connect with a diverse client base with bilingual answering.
Stay updated in real time via SMS or email. Receive alerts whenever someone rings your line.
Get an accurate record of every call. Easily review call recordings and transcripts for quality and follow-up.
Get real-time updates via email or SMS. Be informed with every conversation.
quick, easy setup
No time for a long setup process? Not a problem. You can get a dedicated virtual receptionist for your practice in just a few minutes.
Begin by creating an account—it’s free to try. Set up your personalized greeting and choose the AI voice that best represents your practice. You can use your existing business phone number, or opt for a new local number or even an 800 number later on.
Fill in your AI’s knowledge base with essential business details, service descriptions, and answers to frequently asked questions. Test a few calls to ensure that the receptionist responds in the tone and style that reflect your practice’s voice. The more info you give your AI knowledge base, the better equipped it will be to answer any question it comes across.
Once you’re confident with the setup, it’s time to go live with your new receptionist. Forward calls to your new number or use it directly for your practice. From this moment on, your answering service starts handling calls, so you never miss an important conversation again. Enjoy the peace of mind knowing that your practice is always connected, even during off-hours.
Use cases for mental health professionals
See how mental health professionals typically use our answering service.
Let our answering services for mental health professionals handle routine appointment bookings. By automating scheduling, you reduce the administrative load and free up valuable time for direct client care.
From providing directions to confirming office hours, our answering service for mental health answers the basics so your staff can focus on more complex inquiries and client support.
Our receptionist captures every detail when it comes to simple messages that don’t require dealing with sensitive data, like when capturing new clients.
Have a question about our answering service for mental health that you don't see here? Get in touch with our team.
Can certain calls be transferred to me directly?
Yes, you can choose which calls should be transferred to you or another team member. You can set custom rules so urgent or high-priority calls reach you instantly.
How does the setup process work?
Getting started is quick. After you sign up, you add information to your AI's knowledge base, give it instructions on how you want calls handled, and connect any tools you already use. Your mental health answering service can be up and running in just a few minutes.
Can I keep my current phone number when switching to Upfirst?
Yes, you can continue using your existing number. You can either forward calls to your Upfirst line or keep your number as is and route only the calls you want the virtual receptionist to manage.
Can I use Upfirst only for after-hours or overflow calls?
Yes, you can choose exactly when the mental health answering service steps in. Some practices use it only after hours, while others rely on it to handle overflow during busy periods.
How will I be notified when someone calls?
You can receive call summaries through email or text. Each summary includes caller details, a full transcript, and any actions your AI receptionist took during the conversation.
Is Upfirst HIPAA compliant?
Upfirst is not HIPAA compliant.
How much does a mental health answering service cost with Upfirst?
Pricing for a mental health answering service starts at $24.95 per month for 30 calls. You can choose higher call bundles at $59.95 per month for 90 calls, $159.95 per month for 300 calls, or $299 per month for 600 calls. There is no set up fee, no contract, and you can start with a 14-day free trial so you can see how the service fits your practice before paying anything.
Can Upfirst schedule appointments with my existing scheduling software?
Yes, your AI receptionist can schedule appointments through tools you already use with Zapier. Upfirst can connect with Google Calendar and Outlook directly, send callers a link to your booking page, or simply gather the information you need so you can follow up later.
Never let a caller reach voicemail again. Sign up for Upfirst today and start answering every call, no matter the hour. Try for free today!
Try for free
