Home hospice answering service
Give your patients peace of mind 24/7 with our hospice answering service. Always be ready to answer calls, take messages, and transfer to the right staff.
Try for free
How it works
Sign up, tell us about your hospice center, and let Upfirst handle calls for you.
Input your hospice center’s details and call handling protocols into our easy-to-use dashboard.
Your callers are greeted immediately by our friendly, helpful agents who follow your exact guidelines and procedures.
Each call summary lands in your inbox immediately. Transfer calls and send updates to the right team members so you can provide help to patients quickly.
The affordable hospice answering service
At its heart, hospice care is about being there when it matters most. As a hospice director, you know that every call is an opportunity to listen, comfort, and bring clarity. Your center is a trusted resource for families during life’s toughest moments. Yet, balancing routine questions with unexpected emergencies can stretch your team thin.
Now, imagine a service that handles these calls with the same empathy and care you provide. We’ll help answer every call, even during late-night hours, and listen to your patients' needs and help transfer them to the right department so they can get the help they need.
With that answering service support in place, you can focus on what truly matters: delivering exceptional care to your patients and their families.
Discover how our answering service makes a difference in your hospice care center.
You can’t predict when a patient might need assistance, especially after hours. When calls come in late at night or on weekends, our service is there to ensure your patients and families receive immediate attention. Enjoy peace of mind knowing that help is always available, no matter the hour.
Your patients and their families need quick answers. Our service will screen the calls and forward them to the appropriate nurse based on your protocols. This means your team can focus on delivering care for the well-being of your patients with minimal disruptions.
We know how it is when constant interruptions and administrative overload drain your team’s energy and compromise patient care. Our service takes charge of the calls, freeing your staff to focus on what truly matters: compassionate patient care. By offloading routine tasks, we help keep your team refreshed, engaged, and ready to provide outstanding service.
Let’s be honest: no one has the time for a lengthy onboarding process because you’re busy every day and working with limited time. Our setup is designed for simplicity so that your hospice center is up and running quickly.
Your patients may need help at any moment. Get powerful, affordable call answering features so you can stay ready to help at all times.
Answer calls anytime, even after hours. Get your patients covered around the clock.
Engage with callers in their preferred language. Make your patients feel right at home with multilingual answering.
Set up call routing rules and transfer to the right team instantly. Get help to the right place fast.
Record every conversation so you’re always in the loop. Access call recordings and read transcriptions anytime.
Receive alerts when calls come in via SMS or email. Stay informed with every call.
quick, easy setup
Don’t have the time for a long setup? We get it. That’s why you can get a dedicated virtual receptionist in just a few minutes.
Start by creating your account—it’s free to try. Use your existing business phone number, or choose a new local number from our selection—including toll-free 800 numbers.
Set up your greeting and choose your AI’s voice. Fill in your AI knowledge base with details about your business and call handling protocols, ensuring that every interaction is personalized and on point. The more information you feed the AI, the better equipped it will be to answer callers. Make a few test calls to ensure that your settings perfectly align with your center’s needs.
Once you’re satisfied, click “activate” and let your electronic receptionist take over. It will start answering every call right away, leaving your staff free to focus on delivering exceptional care.
Have a question about our hospice answering service that you don't see here? Get in touch with our team.
How would my hospice center benefit from this hospice answering service?
Upfirst is designed to reduce the administrative load on your in-house team by handling every call with efficiency and empathy. This ensures that your staff can concentrate on patient care without distraction. With features like real-time updates, call transcriptions, and immediate message relays, our service keeps you informed and ready to respond to every need.
With our hospice answering service, you can reduce employee turnover, afford exceptional answering services, and be ready for your patients at all hours of the day.
How much will my hospice save compared to hiring an in-house receptionist?
By outsourcing your call management to Upfirst, you avoid the costs associated with recruiting, training, and maintaining full-time staff. Our solution is not only cost-effective but also scales with your needs.
To put it in perspective, the average salary of an in-house receptionist is about $37,000 per year, or $3,000+ per month. Upfirst starts at $24.95 per month and works around the clock, never needing breaks.
How much does your answering service cost?
Upfirst is built with affordability in mind for small businesses, with plans starting at $24.95 per month and tiered pricing to easily scale as your business grows.
Is Upfirst HIPAA compliant?
No, Upfirst is not HIPAA compliant. We may not be a match if your phone calls need to cover private health information, but we would be able to screen and forward the caller to someone on your team who can.
Give your patients the proper care and always be ready to answer. Get them connected to a nurse fast and try our hospice answering service today for free!
Try for free
