How to forward calls from Metro by T-Mobile

Call forwarding can help you stay connected when you can't answer your phone—whether you're using a service like Upfirst, traveling, or just want to make sure you never miss an important call. This guide will show you step-by-step how to set up, manage, and turn off different types of call forwarding on your Metro by T-Mobile number.

How to forward all calls from Metro by T-Mobile

If you want every call to your Metro by T-Mobile number to go straight to another phone number, you can set up "unconditional" call forwarding. This is useful if you’re switching phones, using an answering service, or simply want all your calls redirected.

Here’s how to forward all calls from your Metro by T-Mobile phone:

1. Open your phone’s dialer.
2. Dial **21* followed by the 10-digit number you want your calls forwarded to, then end with #.
   For example: **21*1234567890#
3. Press the call/send button.
4. Wait for a confirmation message or tone.
5. That’s it! All incoming calls will now be forwarded to the number you entered.

To make sure it’s working, try calling your Metro by T-Mobile number from another phone.

How to forward only missed calls (conditional call forwarding) on Metro by T-Mobile

Conditional call forwarding is perfect if you want calls to ring on your Metro by T-Mobile phone first and only forward if you don’t answer, your line is busy, or your phone is off. This way, you won’t miss calls if you’re unable to pick up, but your phone will still ring as usual.

Here’s how to set up conditional call forwarding:

1. Open your phone’s dialer.
2. Choose the forwarding option you want:
   • If you don’t answer: Dial **61* followed by the forwarding number, then #.
     Example: **61*1234567890#
   • If your line is busy: Dial **67* followed by the forwarding number, then #.
     Example: **67*1234567890#
   • If your phone is unreachable (off/out of service): Dial **62* followed by the forwarding number, then #.
     Example: **62*1234567890#
3. Press the call/send button.
4. Listen for a confirmation message or tone.
5. Repeat for each scenario you want to set up.

With conditional call forwarding, your phone will ring first, and only send calls to your chosen number if you can't answer.

How to turn off call forwarding on Metro by T-Mobile

If you no longer want your calls forwarded, it’s easy to turn off any call forwarding settings.

To turn off all call forwarding:
1. Open your dialer.
2. Dial ##21# and press the call/send button.
This cancels all call forwarding.

To turn off conditional call forwarding:
- For "no answer" forwarding: Dial ##61# and press call/send.
- For "busy" forwarding: Dial ##67# and press call/send.
- For "unreachable" forwarding: Dial ##62# and press call/send.

You should hear a confirmation or see a message letting you know call forwarding is turned off.

FAQs about call forwarding on Metro by T-Mobile

Does Metro by T-Mobile charge for call forwarding?
Metro by T-Mobile does not usually charge extra to activate call forwarding, but standard airtime or per-minute rates may apply for the minutes used by forwarded calls. If you’re forwarding to a number outside your local area, long-distance charges may also apply.

Can I forward calls internationally with Metro by T-Mobile?
Most Metro by T-Mobile plans only allow call forwarding to U.S. numbers. Forwarding to international numbers typically isn’t supported, or can result in additional charges. Check with Metro by T-Mobile customer support for your specific plan details.

Will my phone still ring when call forwarding is enabled?
If you use unconditional call forwarding (forward all calls), your Metro by T-Mobile phone will not ring—calls go straight to the forwarded number. If you use conditional call forwarding, your phone will ring first, and only forward the call if you don’t answer, your line is busy, or you’re unreachable.

Can I forward text messages too?
Metro by T-Mobile does not support automatic text message forwarding like calls. You may need a third-party app or service to forward SMS messages.

How is immediate forwarding different from conditional forwarding?
Immediate (unconditional) forwarding sends every call directly to your chosen number, so your phone never rings. Conditional forwarding only sends calls to your chosen number if you don’t answer, your line is busy, or your phone is off.

Can I set up call forwarding from my Metro by T-Mobile account online?
As of now, Metro by T-Mobile requires you to set up call forwarding using your phone’s dialer and the codes listed above. There is no online or app-based option for setting up call forwarding.

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