How to forward calls from CloudTalk

If you use CloudTalk for your business or personal calls, forwarding calls can help you stay connected—even when you’re unavailable, traveling, or want to make sure someone always answers your phone (like Upfirst’s AI answering service). This page will walk you through how to set up different types of call forwarding in CloudTalk, so you never miss an important call.

How to forward all calls from CloudTalk

If you want every call that comes to your CloudTalk number to be forwarded to another phone number (such as your mobile or another team member), just follow these steps:

1. Log in to your CloudTalk Dashboard: Visit my.cloudtalk.io and sign in with your credentials.
2. Navigate to Numbers: In the left-hand menu, click on “Numbers.”
3. Select the Number to Forward: Find the CloudTalk number you want to forward and click on it.
4. Set Up Call Forwarding: In the number settings, look for the “Call Forwarding” or “Routing” section.
5. Add a Forwarding Number: Enter the phone number where you want calls to be forwarded. Make sure to include the country code if it’s an international number.
6. Choose Forwarding Rules: Select “Forward all calls” or a similar option to make sure every call gets redirected.
7. Save Changes: Click “Save” or “Update” to apply your new forwarding settings.

Now, every incoming call to your CloudTalk number will be automatically forwarded to the number you specified.

How to forward only missed calls (conditional call forwarding) on CloudTalk

Conditional call forwarding means calls are only forwarded under certain conditions—like when you don’t answer, your line is busy, or you’re offline. This is perfect if you want CloudTalk to try your main number first, but send missed calls somewhere else (like Upfirst’s answering service).

To set up conditional call forwarding in CloudTalk:

1. Log in to your CloudTalk Dashboard: Go to my.cloudtalk.io and sign in.
2. Go to Numbers: Click “Numbers” from the main menu.
3. Select Your Number: Find and select the number you want to configure.
4. Find Call Forwarding or Routing Settings: Look for the option that lets you manage call routing or forwarding.
5. Set Up Conditional Forwarding: Choose when to forward calls (for example, “If not answered within 20 seconds,” “If busy,” or “If unavailable”).
6. Enter the Forwarding Number: Add the phone number where you want missed calls to go.
7. Save Your Settings: Click “Save” or “Update” to confirm the changes.

With these settings, CloudTalk will only forward calls if you miss them or meet the conditions you selected.

How to turn off call forwarding on CloudTalk

If you want to stop forwarding calls from your CloudTalk number, you can turn off all forwarding with a few clicks:

1. Sign in to your CloudTalk Dashboard: Go to my.cloudtalk.io/.
2. Access Numbers: Click “Numbers” from the sidebar.
3. Choose the Number: Select the number with call forwarding enabled.
4. Open Call Forwarding Settings: Find the call forwarding or routing section.
5. Remove or Disable Forwarding Numbers: Either delete the forwarding number or toggle off the call forwarding feature.
6. Save Changes: Click “Save” or “Update” to make sure forwarding is turned off.

Now, calls to your CloudTalk number will no longer be forwarded.

FAQs about call forwarding on CloudTalk

Does CloudTalk charge for call forwarding?
CloudTalk may charge for forwarded calls, especially if they’re being sent to external or international numbers. The cost depends on your CloudTalk plan and the destination number. It’s a good idea to check your pricing details or ask CloudTalk support for specifics.

Can I forward calls internationally with CloudTalk?
Yes, you can forward calls to international phone numbers using CloudTalk. Just make sure you include the correct country code. Keep in mind that international forwarding may incur additional charges.

Will my phone still ring when call forwarding is enabled?
If you set up unconditional (all calls) forwarding, your original CloudTalk number won’t ring—calls will go straight to the forwarding number. With conditional forwarding, your phone will ring first, then forward the call only if you don’t answer.

Can I forward text messages too?
CloudTalk focuses on voice calls, and SMS forwarding is not typically supported. If you need to manage text messages, you may need a separate solution.

How is immediate forwarding different from conditional forwarding?
Immediate (unconditional) forwarding sends every call straight to the forwarding number, while conditional forwarding only sends calls if you’re busy, don’t answer, or are unavailable.

Can I forward calls to multiple numbers at once?
CloudTalk allows advanced routing, such as ringing multiple numbers in sequence or simultaneously. You can set this up in the call routing settings, depending on your plan.

Never miss an important call again—forward your CloudTalk number to Upfirst’s AI answering service! Upfirst gives you a 24/7 AI receptionist that can answer questions, collect caller info, and send you easy summaries by email and SMS. Try Upfirst with a 14-day free trial and see how easy it is to stay on top of your calls, even when you can’t answer yourself.