How to forward calls from CallRail

If you use CallRail for your business phone number, forwarding calls can help you stay connected—whether you’re setting up an answering service like Upfirst, traveling, or just want to avoid missing important customer calls. This page will guide you through the different ways to forward calls from your CallRail number, including all-call forwarding, conditional forwarding, and how to turn these features off.

How to forward all calls from CallRail

Want every call to your CallRail number to ring somewhere else—like your mobile, your office, or an answering service? Here’s how to set up all-call forwarding in CallRail:

1. Log in to your CallRail account.
   Navigate to CallRail’s login page and enter your credentials.
2. Choose the company (if you have multiple).
   If you manage more than one business or location, select the right company from your dashboard.
3. Go to the Numbers section.
   Click on “Numbers” in the top navigation bar to see all your CallRail phone numbers.
4. Select the number you want to forward.
   Find and click on the CallRail number you wish to forward calls from.
5. Edit the call flow or call routing settings.
   Under “Number Settings,” look for “Call Flow” or “Call Routing.” Click “Edit” or “Manage.”
6. Set the new destination number.
   Input the new phone number where you want calls forwarded (such as your cell, office, or Upfirst).
7. Save your changes.
   Be sure to click “Save” or “Update” at the bottom of the page.
8. Test your forwarding.
   Call your CallRail number from another phone to make sure calls are being forwarded to the new number.

That’s it—now every incoming call to your CallRail number will be forwarded to your chosen destination.

How to forward only missed calls (conditional call forwarding) on CallRail

Conditional call forwarding means only calls that aren’t answered (like missed calls or when you’re busy) are sent to another number. This is handy if you want calls to ring your main phone first, but get forwarded if you’re not able to pick up.

To set up conditional call forwarding in CallRail:

1. Log in to your CallRail account.
2. Navigate to the Numbers section.
3. Select the number you want to set up conditional forwarding for.
4. Edit the call flow.
   • In the call flow builder, you can add a “Simultaneous Ring” or “No Answer” step.
5. Add a “No Answer” action.
   • Set up the call flow so if you don’t answer within a certain number of rings (e.g., after 20 seconds), the call is forwarded to another number (like Upfirst, your cell, or a colleague).
6. Save your changes.
7. Test the setup.
   • Call your CallRail number and let it ring through to ensure missed calls forward as intended.

How to turn off call forwarding on CallRail

If you want calls to stop forwarding and just ring your CallRail number or voicemail, follow these steps:

1. Log in to your CallRail account.
2. Go to the Numbers section.
3. Select the number you want to update.
4. Edit the call flow or call routing settings.
5. Remove or change the forwarding step.
   • Delete the forwarding phone number or change the destination back to your preferred device or voicemail.
6. Save your changes.
7. Test to confirm.
   • Call your number to make sure forwarding is turned off and calls go where you want.

FAQs about call forwarding on CallRail

Does CallRail charge for call forwarding?
Yes, CallRail charges per minute for forwarded calls, based on your subscription plan and the type of number you forward to. Check your CallRail billing for specific rates.

Can I forward calls internationally with CallRail?
CallRail generally supports forwarding to US and Canadian numbers. International forwarding may not be available or could incur higher rates; contact CallRail support for specific destinations.

Will my phone still ring when call forwarding is enabled?
If you set up all-call forwarding, your phone won’t ring—the call goes straight to the forwarding number. With conditional forwarding, your phone rings first, and only unanswered calls are forwarded.

Can I forward text messages too?
CallRail’s call forwarding only works for voice calls. SMS and text messages are not forwarded to your new number. You’ll need a separate solution if you want to forward texts.

How is immediate forwarding different from conditional forwarding?
Immediate (all-call) forwarding sends every call to another number, no matter what. Conditional forwarding only sends calls if you don’t answer, giving you a chance to pick up first.

Can I forward calls to an answering service like Upfirst?
Absolutely! You can set your CallRail number to forward to Upfirst, and our AI receptionist will handle your calls so you never miss a lead.

Ready to never miss another call?
Forward your CallRail number to Upfirst and let our AI receptionist answer your calls, collect caller info, and send you a summary by email and SMS. No more missed opportunities or endless voicemails. Try Upfirst free for 14 days—your callers (and your business) will thank you!