24/7 Answering Service for Veterinarians

Support your pet owners with 24/7 answering service for veterinarians

Upfirst’s AI-powered veterinarian answering services handles incoming calls, so you can prioritize your patients’ health and well-being – and still be able to grow your business.

Veterinarian answering service scheduling an appointment with a pet owner, with grey cat looking up

Introduction

What is a veterinary answering service?

Our veterinary answering service acts as a friendly, professional receptionist for your practice, ensuring your clients feel supported while you focus on what matters most: caring for pets.

Available 24/7—even on nights, weekends, and holidays—our service ensures that every call is answered. Whether it’s answering basic questions, taking messages, or handling urgent situations, we’ve got you covered.

With us, your clients and their pets get the attention they need, whenever they need it.

Benefits

Your veterinary answering service needs

veterinarian helping a customer at the front desk

Keeping up with client calls can be overwhelming

Veterinary offices can be busy, chaotic places, and missing calls can mean upset customers. Whether it’s a new client or an urgent question, not being available 24/7 can lead to frustration and lost business.

We’ve got your back, around the clock

Our affordable answering service ensures your clients can reach you at any time, even outside of regular hours. With 24/7 availability, our AI veterinary answering service handles calls, schedules appointments, and answers questions—so your practice never misses a beat, and your clients spend less time on hold.

answering service for veterinarians helping a pet owner with an emergency

Save time, save money

Managing in-house staff can be costly and time-consuming. Our AI-powered veterinary phone system provides professional service on every call, cutting down on the need for additional hires while still delivering exceptional client care.

virtual veterinary receptionist answering a customer over the phone, petting a cat

Focus on what matters most

By letting us take over call management during peak times, your team can focus on providing the best possible care to your patients. This means more efficient customer service, happier clients, and a smooth-running veterinary clinic.

veterinarian answering service helping a pet owner contact the nearest emergency vet hospital, vets helping a dog

We understand empathy is important

We know it’s important to you that your customers speak to someone who can be empathetic in stressful situations with their pets. Our AI-powered answering service can respond to your clients with understanding in a realistic sympathetic tone.

Features

Veterinary answering services features

Our reliable answering service for veterinarians can be tailored to suit your specific needs. Whether you need it to answer common questions, schedule appointments, direct to emergency services, or set up for after-hours only, our AI virtual receptionist can handle a high volume of calls in a friendly voice.

24/7 answering service

Pet care works around the clock and emergencies can happen at any moment. Our AI answering service can be your 24/7 veterinary call center, helping to answer common questions, direct to emergency lines, or even offer comfort with a sympathetic voice.

Appointment scheduling

Veternarians manage a busy schedule as it is. The moment they finish up with Boomer, they’re moving on to Mr. Whiskers in the next room. Our AI receptionist can integrate with your appointment scheduling software, seamlessly set up appointments, and manage non-emergency calls.

Emergency call directing

When a pet’s health is on the line, every second matters. Train our AI answering service to follow your specific protocols so it can dispatch emergency calls to a local animal hospital or to your on-call veterinarian. Because it’s AI, it will always answer in a calm voice and even provide sympathy.

Overflow support

During the busiest parts of the workday, some of your clients can be left on hold for some time. Let our AI veterinary call service be your overflow support, handle calls at peak times, and take care of non-emergency questions, so your team can stay focused on treating animals with care.

Virtual veterinary receptionist

Train your new receptionist as specifically as you need to. Whether you need to handle FAQs, book appointments, or take a message, our virtual answering service fits right into your business. Just provide the instructions, and it takes care of the rest.

Affordability

Save money without compromising on service. Our answering service alleviates the costs of hiring, training, and managing additional reception staff. Redirect those resources towards improving your facility, investing in new pet veterinarian technology, or providing clinic staff with continuing education opportunities.

How it works

How our veterinary call center service works

Upfirst.ai is built for easy set up. Sign up for an account with our call answering service. You’ll have the option to connect your phone number or select a new one. Then you can choose your AI agent’s voice for your veterinary call service, set up a welcoming greeting, and fill it in on the key details about your business.

A pet parent dials your practice number with a question, appointment request, or urgent concern. Our veterinary call service answers and responds in the tone of your choosing. The more information you provide, the better it will serve your clients.

Based on the protocols you set up, the AI-powered system provides information about services, hours, location, and more. You stay informed with detailed call summaries and message notifications delivered via your preferred method (email, text, etc.).

Upfirst AI is built for easy set up. Sign up for an account and customize your veterinary phone system. It only takes a minute to connect your phone number or select a new one. Then, customize your AI vet receptionist to be as specific as you need to. Need it to schedule appointments? Gather information about a pet’s needs? Answer general customer inquiries? Just say the word.

Get started with a veterinary answering service today!

Ready to provide veterinary care around the clock? Be the first to try Upfirst and focus on what matters most – your patients.

Answering Service for Veterinarians FAQs

Don't see your question answered here. Our support team is here to help. Get in touch today.

Can your answering service help a small or new veterinarian practice?
Yes, our answering service is designed to be scalable and adaptable to the needs of practices of all sizes, from small clinics to large multi-veterinarian hospitals. Whether you’re just starting out or looking to optimize your existing operations, we can help you enhance your client communication and streamline your workflow.
How much can I save for my veterinarian practice by using an answering service?
Using an AI answering service is more affordable compared to hiring and training additional in-house reception staff. You’ll save on salaries, benefits, and overhead costs, while still enjoying the benefits of a dedicated receptionist team.
Will my clients be able to tell they are speaking with an AI receptionist?
AI technology is constantly evolving, and our AI receptionists are designed to sound natural and empathetic. They are trained on vast amounts of veterinary-specific data to ensure they can understand and respond to client inquiries in a way that feels human and helpful.
What specific protocols does your answering service follow when handling emergency calls?
We prioritize urgency, gather critical information about the situation, and immediately connect clients with the on-call veterinarian or emergency contact designated by your practice.