See how many calls you’re getting, why people are calling, and actions your AI receptionist takes—all in one simple view.
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Track call volume daily, weekly, or monthly to understand your demand.
Keep track of call duration, call transfers, and texts or bookings sent.
Group calls by reason to spot the most common questions or issues.
How it works
Your call analytics dashboard updates automatically as calls come in.
Create tags for different topics or categories to easily track what's important to you.
View today, this week, this month, or any custom date range.
See what actions your receptionist took — like sending texts or transferring calls — and track other metrics like calls answered, average duration, and more.
Have a question that isn't answered here? Get in touch with our team.
Does analytics cost extra?
No, call analytics are included on all Upfirst plans.
Can analytics be customized?
Yes, by adding custom tags you can track how often specific topics or types of calls come up.
In my analytics dashboard what counts as a "hang up" and what counts as "spam?"
Hang ups are calls where the caller didn't say anything or ended the call in under 15 seconds. Spam calls are calls where our AI detected the content of the conversation to be spam. You aren't billed for either of these types of calls.
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