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Forwarding calls is useful when you don't want to miss calls, whether you're traveling, covering the phones with an answering service like Upfirst, or routing calls to a new number during a transition. This guide walks you through the most common types of Verizon OneTalk call forwarding: forward all calls, forward only missed calls, and turning forwarding off.
How to forward all calls from Verizon OneTalk
“Forward all calls” sends every incoming call to another phone number instead of ringing your OneTalk line.
Option 1: Forward all calls in the Verizon OneTalk portal/app (recommended)
1. From the One Talk Overview page, click Manage Lines and Devices.
2. Select the line you want to forward calls for.
3. Click User Features.
4. Click Call Forwarding, then select Always.
5. Click the toggle to green next to your line.
6. Click Add Number, then enter your Upfirst number in the “Forward calls to” field.
7. Click Submit.
Option 2: Forward all calls using star codes (from some OneTalk phones)
Some OneTalk desk phones support star codes for forwarding.
1. From the OneTalk phone, dial *72.
2. Dial your Upfirst phone number (include area code).
3. Wait for a confirmation tone or message.
4. Place a test call to confirm forwarding is active.
If *72 doesn't work on your setup, use the OneTalk portal method above. Star codes can be device- or account-dependent.
How to forward only missed calls (conditional call forwarding) on Verizon OneTalk
Conditional call forwarding only forwards calls when you don't answer, your line is busy, or your device is unreachable. This is a good option if you want your OneTalk phone to ring first but need a backup for missed calls.
Option 1: Set up conditional forwarding in the Verizon OneTalk portal/app
1. From the One Talk Overview page, click Manage Lines and Devices.
2. Select the line you want to forward calls for.
3. Click User Features.
4. Click Call Forwarding, then select Busy and/or No Answer.
5. Click the toggle to green next to your line.
6. Click Add Number, then enter your Upfirst number in the “Forward calls to” field.
7. Click Submit.
Option 2: Conditional forwarding using star codes (may vary by device)
If your OneTalk phone supports feature codes:
• Forward when busy: Dial *90, then enter the destination number.
• Cancel busy forwarding: Dial *900.
• Forward when no answer: Dial *92, then enter the destination number.
• Cancel no-answer forwarding: Dial *920.
If these codes don't work for your specific device or account, use the portal method instead.
How to turn off call forwarding on Verizon OneTalk
Turn off forwarding in the OneTalk portal/app (recommended)
1. From the One Talk Overview page, click Manage Lines and Devices.
2. Select the line you are forwarding calls from.
3. Click User Features.
4. Click Call Forwarding.
5. Click the toggle to grey next to your line.
6. Click Submit.
Turn off forwarding using star codes (if supported)
• Turn off forward all calls: Dial *73.
• Turn off forward when busy: Dial *900.
• Turn off forward when no answer: Dial *920.
If you're not sure what's currently enabled, the portal view is the easiest way to check.
Call forwarding codes for the OneTalk Native Dialer
If you use OneTalk through your phone's built-in dialer (the stock Phone app on iPhone or Android), you can use these double-asterisk feature codes to manage forwarding.
Activate forwarding:
• Forward all calls: Dial **72, then enter the destination number followed by #.
• Forward when busy: Dial **90, then enter the destination number followed by #.
• Forward when no answer: Dial **92, then enter the destination number followed by #.
Deactivate forwarding:
• Turn off forward all calls: Dial **73.
• Turn off forward when busy: Dial **900.
• Turn off forward when no answer: Dial **920.
Wait for a confirmation tone after each code. These codes only work with the Native Dialer, not with desk phones or the OneTalk app.
FAQs about call forwarding on Verizon OneTalk
Does Verizon OneTalk charge for call forwarding?
Call forwarding is typically included with OneTalk, but forwarded calls may still use minutes or usage depending on your plan. If you're forwarding to an external number, there may be additional usage charges. Check your OneTalk plan details or ask Verizon support.
Can I forward calls internationally with Verizon OneTalk?
International call forwarding depends on your OneTalk plan and settings. Standard international rates may apply. Contact Verizon for specifics on your account.
Will my phone still ring when call forwarding is enabled?
With “Always” forwarding, your OneTalk phone will not ring. Calls go directly to the forwarded number. With conditional forwarding (Busy/No Answer), your phone rings first and only forwards if you can't answer.
Can I forward text messages too?
No. OneTalk call forwarding applies to voice calls only. Text messages are handled separately through the OneTalk app.
How is immediate forwarding different from conditional forwarding?
Immediate (Always) forwarding sends every call to another number without ringing your OneTalk phone. Conditional forwarding lets your phone ring first and only redirects when you're busy or don't answer.
Can I forward calls to more than one number at once?
OneTalk supports forwarding to one number per rule. However, you can set different numbers for different conditions (e.g., one number for busy, another for no-answer) through the portal.
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