How to forward calls from Ooma Office

If you use Ooma Office for your business or personal calls, you might want to forward calls to another number—like when you're away, using a service like Upfirst's AI answering service, or just want to make sure you never miss an important call. This guide will show you step-by-step how to set up different types of call forwarding with Ooma Office.

How to forward all calls from Ooma Office

If you want every call that comes to your Ooma Office number to be sent to another phone (for example, your cell phone or an answering service), follow these steps:

1. Log in to the Ooma Office Manager: Go to office.ooma.com and sign in with your administrator or user credentials.
2. Go to the user or extension settings: Click on “Users” in the left menu, then select the user or extension whose calls you want to forward.
3. Find the Call Forwarding settings: Scroll down to the “Call Forwarding” section.
4. Enable call forwarding: Click to turn on call forwarding.
5. Enter the forwarding number: Type in the full phone number (including area code) where you want calls forwarded.
6. Choose forwarding type: Select “Forward all calls” from the options.
7. Save your changes: Click “Save” or “Apply” at the bottom of the page.

Now, every call to your Ooma Office number will be automatically sent to the number you specified.

How to forward only missed calls (conditional call forwarding) on Ooma Office

Conditional call forwarding means your calls will only be forwarded if you don’t answer, your line is busy, or your phone is unreachable—so you don’t miss any important calls.

To set up conditional call forwarding on Ooma Office:

1. Log in to Ooma Office Manager: Go to office.ooma.com and sign in.
2. Go to user or extension settings: Click “Users” and select the desired user or extension.
3. Find Call Forwarding settings: Scroll to the “Call Forwarding” section.
4. Enable conditional call forwarding: Look for options like “Forward when unanswered,” “Forward when busy,” or “Forward when offline.” Turn on the ones you want.
5. Enter the forwarding number: Type in the phone number where you want calls to go if you don’t answer.
6. Set the ring delay (if needed): Choose how many seconds your phone should ring before forwarding.
7. Save your changes.

With this, only calls you can't answer or miss will be sent to your chosen number.

How to turn off call forwarding on Ooma Office

If you want to stop forwarding calls and have them ring your Ooma Office phone as usual:

1. Log in to Ooma Office Manager: Visit office.ooma.com and log in.
2. Go to user or extension settings: Click “Users” and select the relevant user or extension.
3. Scroll to Call Forwarding: Find the “Call Forwarding” section.
4. Disable call forwarding: Toggle off any enabled forwarding options (like “Forward all calls” or conditional forwarding).
5. Save your changes.

All calls will now ring directly to your Ooma Office phone without being forwarded.

FAQs about call forwarding on Ooma Office

Does Ooma Office charge for call forwarding?
Ooma Office doesn’t charge extra for setting up call forwarding, but you may incur minutes or usage charges if you forward calls to an external or international number, depending on your plan.

Can I forward calls internationally with Ooma Office?
Yes, you can forward calls to international numbers, but international forwarding may incur additional charges. Always check Ooma’s international rates before setting this up.

Will my phone still ring when call forwarding is enabled?
If you set up “forward all calls,” your Ooma Office phone will not ring—all calls will go directly to the forwarded number. With conditional call forwarding, your phone rings first, and only unanswered or busy calls are forwarded.

Can I forward text messages too?
No, Ooma Office currently only supports forwarding voice calls. Text messages (SMS) are not forwarded.

How is immediate forwarding different from conditional forwarding?
Immediate (or “forward all”) forwarding sends every call straight to the new number without ringing your Ooma phone. Conditional forwarding only sends calls to another number if you don’t answer, your line is busy, or your phone is offline.

Can I use call forwarding with an answering service like Upfirst?
Absolutely. You can set your Ooma Office number to forward calls directly to Upfirst, allowing an AI receptionist to handle your callers for you.

Never miss another call—forward your Ooma Office number to Upfirst! Upfirst is an AI answering service that greets your callers, answers their questions, and collects their information. You’ll get a concise summary by email and SMS, so you stay on top of every call, even when you’re busy or out of the office. Try Upfirst free for 14 days and see how easy it is to keep your business moving forward.